senior scrum master resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Goal-oriented technology leader and trusted business partner recognized for leveraging information security, applications, networking, operations and risk management to drive business growth. Strategic with consultative approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others and applies significant tact and diplomacy. Committed to delivering exceptional service, excellence and application of ITIL and proven approaches that meet customer requirements and achieve process efficiencies.

  • Project Team Coordination
  • Project Management
  • Work Planning and Prioritization
  • Schedule Management
  • Verbal and Written Communication
  • Technology Implementation
  • Attention to Detail
  • Documentation and Reporting
  • Testing and Troubleshooting
  • Customer Needs Assessment
  • Software Process Management
  • Customer Requirements Analysis
  • Backlog Management
  • Agile Best Practices
  • Material Resource Management
  • Stakeholder Negotiations
  • Project Planning
  • MS Office
  • Collaboration Software
  • Team Leadership
  • Public Speaking
  • Resource Identification
  • Change Management
  • Communication Planning
  • Staff Training
  • Software Development
  • Presentations and Demonstrations
  • Deadline Driven
  • Presentation Skills
  • Meeting Participation
10/2018 to Current
Senior Scrum Master Genworth Financial Waltham, MA,
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
  • Identified potential project risks and helped developed mitigation plans to resolve potential issues.
  • Documented new features and strategies as well as user stories and criteria for acceptance.
  • Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
  • Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
  • Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
  • Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
  • Assessed team metrics and worked to drive improvements and innovate new approaches.
  • Developed detailed project plans and estimates based on identified risks and options.
  • Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
  • Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
  • Stayed current on emerging technologies and trends that could benefit production process.
  • Developed technical infrastructure planning, data migration and integration services with third-party applications and platforms.
  • Delivered results using strong understanding of project management methodology and PMO standards.
  • Lead Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.
  • Identified key components and integration touch points for component testing and end-to-end system testing based on design reviews.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
06/2017 to 09/2020
Healthcare Business Analyst Cgi Group Inc. Omaha, NE,
  • Work with developers and business representatives in the resolution of testing incidents
  • Responsible for communicating status, issues and risks to management and the relevant project teams
  • Responsible for tracking and escalating incomplete issues to closure
  • Develops implementation plans, training plans and user documentation as needed
  • Ensure team’s adherence to team methods and standards
  • Able to design customer solutions that include various Transcend Insights’ products
  • Serve as the Transcend Insights Technical Subject Matter Expert, and create solution architecture plans to ensure the environments adhere to Transcend Insights’ technical best practices, client requirements, sandbox testing results, and Transcend Insights’ business and strategic objectives
  • Re-architect existing architectures to better suit Transcend Insights’ business practices and strategic objectives (for example, EMR Hub Connection versus Individual Connection)
  • Train other high potential HBAs to scope and architect solutions for future prospects, demonstrating how to maintain the fine balance between customer requirements, EMR capabilities, and Transcend Insights’ business objectives
11/2015 to 05/2017
EPIC EMR Workflow Testing/Tester Lead MD Anderson Cancer Center (Contract) City, STATE,
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Created and optimized automated testing tools for repetitive tasks.
  • Documented, triaged and managed defects in Epic and worked with developers to facilitate timely resolutions.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Simulated software production environments to allow for enhanced testing.
  • Completed unit and regression tests on software and individual modules.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Created and maintained database of common and known testing defects.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Produced test scripts for new automated software testing rounds.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education and Training
Expected in 05/2010 to to
Bachelor of Science: Health Sciences
University of Houston - Houston, TX
  • EpicCare Ambulatory Certified - 2019
  • EMR Credentialed in Professional Billing and Patient Registration and Scheduling
  • CHES Certified 2010

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Resume Overview

School Attended

  • University of Houston

Job Titles Held:

  • Senior Scrum Master
  • Healthcare Business Analyst
  • EPIC EMR Workflow Testing/Tester Lead


  • Bachelor of Science

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