senior sales floor team leader resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Motivated Team Lead with 14 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Results-oriented Sales Floor Associate possessing in-depth understanding of sales principles and customer service practices. Proficient in Word Pad and Micro Soft. Well-versed in monitoring inventory levels, maintaining orderly merchandise displays and facilitating payments. Self-motivated individual with strong desire to succeed and meet goals. Creative Sales Team Lead well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in Outdoor Gear and Firearms. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.
Skills
[Type] trend knowledge
Cash Handling
Loss prevention
Sales expertise
Strategic selling
Merchandising operations
Marketing strategy
Distribution center management
Supervision
Project Management
Teambuilding
Reading comprehension
Conflict resolution
Excellent work ethic
Multitasking abilities
First Aid/CPR
Computer skills
Work History
10/2015 to CurrentSenior Sales Floor Team LeaderHibbett Sports, Inc. | Maryville, MO,
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Organized showroom accessories and restocked shelves through Teach and Train.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Built customer loyalty and retention by delivering excellent shopping experiences.
Developed strong rapport with customers and created positive impression of business.
Approached browsing customers to initiate conversations to determine buying preferences.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Greeted customers, helped locate merchandise and suggested suitable options.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Educated customers on promotions to enhance sales.
Lowered shri% by watching customers and observing potential security risks.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Lowered shrinkage 40% by watching customers and observing potential security risks.
10/2009 to 10/2015Sales Floor Team LeaderKrispy Kreme | Grapevine, TX,
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Taught salespeople to close deals and improve sales performance to increase revenue for company.
Partnered with operations team to achieve company revenue and profit goals.
Trained and supported sales force with closing deals.
Recruited, hired and trained team of 4 salespeople.
Assisted customers with Outdoor Gear selection through carefully curated questions.
Developed strong and lasting rapport to improve customer service and retain valued clients.
Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Demonstrated product and answered questions for prospective customers.
Overcame objections and closed sales while following company policies and legal requirements.
Approached browsing customers to initiate conversations to determine buying preferences.
Built customer loyalty and retention by delivering excellent shopping experiences.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Greeted customers, helped locate merchandise and suggested suitable options.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
Educated customers on promotions to enhance sales.
Developed strong rapport with customers and created positive impression of business.
08/2001 to 06/2009Assistant ManagerScreens By Essing | City, STATE,
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
Oversaw entire building turnover process, enhancing communication between all construction management to facilitate smooth completion.
Collaborated with contractors, architects, engineers and public agencies to complete projects within timeline limitations and budget constraints.
Reduced costs by driving competitive subcontractor bids and effective contract execution.
Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
Maintained zero site accidents and lost work days for several years.
Monitored supply levels and identified cost-effective materials to reduce project expenses.
Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
Surveyed sites to determine material needs and accurately manage inventories and budgets.
Guided and directed third-party inspectors through project construction, commissioning and closeout.
Improved process efficiency and workflow by implementing productivity initiatives and proactively identifying and resolving problems.
Improved cost control through effective allocation of subcontractors and site resources.
Oversaw employee attendance record, handled payroll and ordered new materials for sites.
Verified completed projects met approved time, quality and cost estimates.
Provided safety kits to all construction personnel, fully complying with job site safety protocols.
Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
Promoted compliant practices and established well coordinated strategies and procures to reduce risks.
Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
05/1999 to 07/2001Assistant General ManagerA&H Manufacturing Co. | City, STATE,
Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
Applied lean principles to improve workflow and quality and reduce waste.
Supervised team of 13 printing Press Members for keeping production schedules on track to meet tight deadlines.
Set product standards, examining samples of raw products and processing tests, to monitor quality of all finished products.
Tracked new material shipments and coordinated flow of materials at different stages of manufacturing to align with procurement expectations.
Partnered with vendors and suppliers to effectively manage and budget for over $50-100k in inventory.
Revitalized [Type] area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Coordinated company projects and programs that supported manufacturing function.
Wrote process, employee and production schedules.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Led applicable mechanical design and integrity/reliability issues for static & rotating equipment.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Performed detailed material inventories and ordered more supplies.
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Made sure that products were produced on time and are of good quality.
Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
Changed equipment over to new products to meet all customer requirements.
Coordinated procedures for facility and equipment maintenance or modification, including replacement of machines.
Education
Expected in 06/1988 to to High School Diploma | Davies Vocational Tech, Lincoln , GPA:
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