senior sales coach resume example with 10+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking and reliable Office Professional who is highly organized, proactive and punctual with a Team-oriented mentality. Eager to join an Organization who offers a healthy challenge and career growth opportunities. An organization who will allow me to apply my 14 years of experience and gain new knowledge of this evolving industry.
Skills
Sales talent acquisition
Human resources liaison
Training program management
Employee training and development
Sales data analysis
Mail management
Excel spreadsheets
Dedicated team player
Professional and mature
Report development
Schedule management
Advanced MS Office Suite knowledge
Types 45 WPM
Conflict Resolution
Written/Verbal Communication
Team leadership and collaboration
Relationship building and management
Analytical
Organizational skills
Multitasking
Experience
Jun2016 to Jun2018Senior Sales CoachBayview Financial | Coral Gables, FL,
Recruited, trained and mentored sales team members, offering continuous support for professional development.
Created and coordinated group training classes in alignment with company sales objectives.
Developed and implemented sales protocols and training programs, boosting employee education.
Evaluated training programs to determine effectiveness and increase employee retention.
Explained goals and expectations required of trainees.
Developed skill-specific training programs to promote employee development.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Jun2016 to Jun2018Mortgage Loan OriginatorBayview Financial | Horsham, PA,
Originated loans and assisted senior-level credit officers with complex loan applications.
Complied applications and paperwork and double-checked for accuracy.
Approved loans that met specifications.
Monitored loan serving agreements and loan covenants to ensure compliance.
Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
Met with applicants to obtain information for loan applications and answer questions about processes.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Spent ample time with each applicant to break down complex information into terms that easy to understand.
Identified valuable solutions for customers with credit problems.
Reviewed credit histories from applicants and determined feasibility of granting requested loans.
Met with applicants to obtain information to streamline loan application process, fielding questions regarding steps.
Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
Consulted with an average of 60 clients daily to build pipeline and generate sales.
Maintained appointment calendar
Analyzed client's credit report and financial documents (personal and business) to determine credit worthiness and repayment ability.
Originated loans and assisted senior-level credit officers with complex loan applications.
Developed and maintained relationships with local real estate agents.
Approved loans that met specifications.
Clarified mortgage loan process details to educate borrowers.
Counseled clients on home purchasing and loan process as well as on industry topics.
Complied applications and paperwork and double-checked for accuracy.
Apr2012 to Dec2015HR and Client Relations SpecialistDatrose | New York, NY,
Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
Conducted background checks, reference checks and employment verification.
Completed onboarding and new hire orientation for employees.
Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
Planned and conducted new employee onboarding.
Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
Assessed and filtered resumes from potential job candidates to identify qualified individuals.
Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
Organized company-wide events to increase personnel engagement and satisfaction.
Advocated on behalf of personnel by gathering feedback and urging managers to actively identify and pursue conflict resolutions.
Evaluated staff performance at multiple facilities and made recommendations for training improvement.
Planned, implemented, and conducted training for new hires.
Collaborated with various departments to gain insight on project productivity, plan improvements and gauge effectiveness and update projects to meet company objectives and long-term goals.
Led staff meetings to develop strategies that would positively influence workplace relationships.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Assessed monthly reports to review client activity and identify opportunities.
Built customer confidence by actively listening to needs and concerns and providing appropriate solutions.
Established new and maintained existing client relationships by cultivating open and positive dialogue, delivering high-quality service and following up after sales close.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Evaluated prospective client needs and negotiated terms of contracts for distribution on sold/leased debt portfolios.
Jul2009 to Apr2012Collection ManagerNationwide Financial Group | City, STATE,
Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
Reached out to customers to discuss late payments and options for remitting amounts due.
Developed and improved procedures for collection of past due amounts.
Managed daily posting of payments to customer accounts.
Updated accounts with documentation of interactions and current information.
Completed investigations of customer accounts and payment histories.
Received and submitted payments and applied amounts to customer balances.
Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
Collaborated with legal resources and recovery teams to manage default issues.
Researched, evaluated and resolved discrepancies and customer concerns.
Verified details of transactions, funds received and total account balances.
Performed research and due diligence to resolve issues.
Reviewed credit records to evaluate customer histories.
Reduced losses by restructuring loan payment plans.
Attended training on credit management and civil court practices to maintain up-to-date knowledge.
Reviewed individual employee performance to correct issues and enhance productivity.
Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Monitored staff training and output to meet compliance, productivity and revenue goals.
Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
Aug2007 to Jul2009Collections RepresentativeUnited Recovery Systems, LP | City, STATE,
Utilized skip tracing resources to complete background checks and loan documents.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Recorded and updated customer personal accounts with accurate contact information.
Met demands of busy collections group by performing high volume of daily calls.
Reviewed accounts to determine payment plan compliance.
Located and monitored overdue accounts using billing system to begin collections process.
Located debtors by utilizing skip tracking and other strategies.
Completed skip traces on customers failing respond to collection efforts.
Overcame objections by applying advanced training and persuasion techniques.
Mentored new members on scripts, strategies and company information to maximize performance.
Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Prepared packages containing all pertinent documentation for collections accounts.
Gave clients comprehensive packages containing demand letters and loan authorizations.
Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
Participated in Mentor program, mentored 3-4 Mentee's monthly, would meet 1-2 a day to shadow and review calls, discuss areas of improvement and high praise areas.
Education and Training
Expected in 06/2005 to to High School Diploma | Granite Hills High School, El Cajon, CAGPA:
Expected in 06/2016 to to | Nationwide Mortgage Licensing SystemNMLS # 1451955, , GPA:
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