senior sales and production administrator resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 18 years of performance. Skilled at drafting reports and business correspondence, managing calls, emails, and mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

  • Process Optimization
  • Office Management
  • Policies And Procedures
  • Human Resources
  • Employee Evaluations
  • Office Equipment
  • Providing Direction
  • Clerical and Administrative Support
  • Meetings - Scheduling, Arrangements, Minutes
  • Travel Arrangements
  • Manual Dexterity
Work History
07/2016 to Current Senior Sales and Production Administrator Cummins | Dearborn, MI, Perris, CA
  • Create and maintain confidential databases and records to include customer accounts and projects.
  • Produce and distribute sales quotes, production tickets, and schedule equipment delivery, pickup, and meter connections and disconnects.
  • Attend weekly area and billing meetings, sales meeting, and bi-yearly sales training meetings taking notes, minutes, conveying area needs, and gathering needed information or training.
  • Balance multiple priorities with attention to detail and flexibility.
  • Initiate, compose and distribute material to communicate required or needed information to staff, area personnel, and customers or public.
  • Excellent software knowledge and execution (Microsoft and Google programs).
  • Provide technical and administrative support for executive team, sales leadership, four sales representatives, two production managers, and four project coordinators.
  • Provide backup support to sales and production teams across four states.
  • Selected to assist with onboarding of new hire and train new administrators on company policies and procedures.
  • Locate and cultivate valuable leads through several key methods, including social media, networking events, targeted marketing, and well versed knowledge of industry.
  • Coordinate and monitor multiple calendars, activities, and contacts using Outlook and computer software.
  • Maintain ethical and positive working environment to reduce turnover and promote high retention rates.
  • Manage over 25 customer calls and 75 emails per day.
04/2002 to 07/2016 Operations Administrator Penn State University | University Park, PA, Murrieta, CA
  • Maintained meticulous records of merchandise delivery to ensure proper inventory levels and resolved all conflicts with distributors.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Built mutually beneficial relationships with local businesses and vendors increasing revenue by 8%.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Handled confidential and sensitive information with discretion and tact.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
02/2012 to 04/2015 Lead Facilitator Elite | City, STATE, Yucca Valley, CA
  • Supervised and trained 10 staff and over 100 students in various procedures and techniques.
  • Provided assistance to faculty and staff by teaching classes, conducting orientation programs and issuing transcripts.
  • Worked with central management to identify, plan, align, and address training needs.
  • Met department budgets by monitoring and reviewing training expenses.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Provided support, guidance, indirect supervision and direction to office staff as needed.
  • Interviewed and selected new staff members, trained, coached and established professional goals and provided input for evaluations to maximize efficiency and to meet state and organizational standards.
  • Independently researched and reviewed local and state regulations to verify accuracy, compliance, and to best train students and staff.
  • Created and maintained effective working relationship with staff, students, parents, and clients.
Expected in 06/2019 to to Bachelor of Arts | Business Administration/Minor HR Management Arizona Global (Previously Ashford University), San Diego, CA, GPA:
  • Honor Roll - Golden Key International
  • Dean's List Fall - 2015,2016,2017, 2018 Spring - 2016, 2017, 2018, 2019
  • 3.76 GPA
  • Relevant Coursework: Building Effective Teams and The Essentials of Managing Conflict
  • Professional Development: Project Management
  • Magna Cum Laude Graduate

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Resume Overview

School Attended

  • Arizona Global (Previously Ashford University)

Job Titles Held:

  • Senior Sales and Production Administrator
  • Operations Administrator
  • Lead Facilitator


  • Bachelor of Arts

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