senior quality engineer resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Talented, accomplished and hands-on professional with an extensive background in management. Mastery attributes in the areas of quality assurance engineering, design verification, system design, and process improvement, new product design and prototyping in a variety of industries. Proven ability to direct and improve quality programs, reduce defects, and improve overall efficiency and productivity. Highly adept at developing and implementing test strategies, operational procedures, and quality methodologies to support product development department with new products. Able to train, lead, and motivate effective cross-functional teams. Gifted in root cause analysis and corrective action skills. Exceptional presentation and communication skills. Looking to provide additional growth through engineering design assistance.

  • 3D CAD - Inventor, Solidworks, Fusion 360
  • Streamline
  • 2D CAD - Autocad, Draftsight, Microstation
  • APQP
  • Customer satisfaction and service
  • Cost Estimation
  • Electrical System Design and Safety
  • Product Sales
  • Help Desk Service and Implementation
  • ISO 9001
  • Machining
  • PPAP
  • Problem solving
  • Process control
  • Prototyping
  • Procurement
  • Product design and development
  • Project Management
  • Project Scheduling
  • Quality improvement
  • Quality Assurance Management
  • Quality Assurance and Quality Control
  • Root Cause Analysis
  • Research and Development
  • Quality control
  • SPC
  • Technical Manual Creation
Work History
12/2019 to Current
Senior Quality Engineer Stryker Corporation San Juan, PR,
  • Supported product managers and development teams across all phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment
  • Improved product documentation using excel including implementing standardized matrixes and lind codes for packing specifications
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands
  • Proposed development and testing improvements to positively impact usability, function and performance
  • Completed capability and evaluation tests under tight deadlines to meet client demands and project timelines
  • Demonstrated new product features and functionality to clients, managers and team members
  • Drove corrective and preventive actions at leadership level to accomplish project closure and recurrence control, providing necessary resources and clearing roadblocks
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures
  • Tracked, prioritized and organized defects with excel, working with development team to facilitate timely corrections
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations
  • Increased customer satisfaction by resolving production and delivery issues
  • Created PPAP documentation for new productions
  • Changed PPAP documentation based on production or customer changes
  • Led improvement plan for updating FMEA templates leading to improved process control and reduced error frequency
  • Took over internal auditing and documentation
  • Created policies and procedures for quality assurance, best practices and project management
  • Generated detailed reports covering analysis of key data and outlining potential solutions
  • Identified problems and recommended new processes to improve efficiency and reduce costs
07/2014 to 12/2019
Production Manager / Quality Assurance Engineer Continental Valdosta, GA,
  • Managed production for 4 lines of industrial products
  • Worked with CAD systems and software to turn engineering designs into workable specifications, drawings and equipment details
  • Created scale and full-size blueprints for manufacturing needs, highlighting all aspects of mechanical designs
  • Built 3D models with Autodesk Inventor to outline machinery designs for production teams
  • Updated designs with latest feedback from customers
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
  • Made strategic decisions and developed key plans that affected direction of business
  • Prepared cost estimates by studying customer documents and consulting with project managers
  • Developed and initiated projects, including managing costs, schedule and performance
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
  • Developed Quality Manual based on ISO 9001 Implemented quality control procedures at manufacturing facilities and suppliers leading to an over 70% reduction of NG product received and accompanying rework
  • Created electrical circuit diagrams for various products in development
  • Designed jigs and G code for various machining processes including tabletop winnowers thus reducing process time for this product by 12% Implemented Help Desk software to improve customer service processes resulting in a 45% reduction in missed service reports and improved customer satisfaction Developed reports based on software data enabling discovery of the most frequent and critical problems
  • Reports are automatically generated from base information with results summarized categorically and in easily readable charts
  • Implemented use of 3D CAD software for product design leading to a significant decrease in tolerance related manufacturing defects - software in use is Inventor from Autodesk Designed batch documentation thus reducing procurement cost and production variability
  • Designed server file system for critical documentation such as assembly manuals, batch documentation, and customer user manuals
  • Responsible for working with producing factories, vendor personnel and quality team at off-shore manufacturing facilities and domestic manufacturing facilities to assure consistent quality of products
  • Assure implementation of corrective actions to address known problems and as preventative measures on future product development and production Developed product documentation for a majority of product lines including user manuals, circuit diagrams, and assembly manuals thus eliminating assembly variation and reducing production cycle time
  • Design and implement new product and packaging specifications for producing factories, vendors and agents
  • Lead development of QA strategy and drive implementation and adoption of established standards for validation of data artifacts Established work instructions and procedures leading to an over 50% reduction in assembly time for commercial chocolate grinders and commercial roasters
  • Manage Product development and pilot runs activities
  • Manage all domestic and off-shore QA/QC teams to assure effectiveness of these teams
  • Create and manage Cocoatowns QMS and SQMS
  • Validate that all producing factories and vendors fully understand all applicable requirements and are in full compliance with these requirements prior to shipping production
  • Assist with the product development process by working closely with product development managers and buyers to assure that potential quality problems are reviewed and minimized
  • Manage customer expectations throughout the lifecycle of the product
  • Directed manufacturing process and operational efficiency procedures to achieve goal of first run capability
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions
  • Implemented scheduled maintenance, retooling production status sheets and driving over 100 projects to completion
  • Planned, organized and managed operations, including ordering materials and supplies, workflow management and timely production
  • Boosted productivity by over 50% through direction, preparation and implementation of training programs and initiatives
  • Revitalized manufacturing area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality
  • Led quality control initiatives to reduce downtime and boost profits
  • Designed and implemented new production schedule to reduce loss in labor and inventory
  • Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability
  • Procured required manufacturing equipment and parts
  • Managed continuous improvement initiatives to drive gains in quality, flow and output
  • Directed key personnel in correct production techniques to achieve required quality
  • Developed and implemented cost controls and other expense reduction measures
  • Reviewed work for quality and compliance with company standards and design specifications
  • Successfully managed production activities to achieve on-time shipment of orders
  • Completed and submitted monthly and yearly cost and production reports to support executive decision making
  • Created and updated department work instructions and reports on regular basis
  • Contributed to company growth by delivering quality customer service to foster growth and retention
03/2013 to 07/2014
Mass-Production Quality Assurance Engineer Specialist Honda Manufacturing Of America - Honda Lock City, STATE,
  • Honda Manufacturing of America Investigated, identified root cause and implemented effective solutions, corrective and preventive actions, for quality systems and warranty complaints
  • Responsible for Accord, MDX, and discontinued door mirror lines - if any issues arose - had to troubleshoot, fix, and work with line employees to create optimal countermeasure
  • Trained personnel on door mirror 4F, paint defects, plastic defects, and repeat defects
  • Established incoming inspection requirements and assure corrective action is taken to resolve problems with purchased material
  • Led sort activities to find defective parts in warehouse and developed countermeasures to prevent re-occurrences Review and evaluate drawings, engineering changes and/or other specifications to define product quality requirements
  • Performed APQP, PFMEA, Flow Diagram, Control Plan and SPC activities and coordinated with customers on results
  • Applied problem solving techniques such as; 8D, 5why, 5P and fishbone methods
  • Provided monthly claim activity reports and updated metrics
  • Maintained organized files, drawings, and specs documents
  • Met with suppliers during monthly Quality Audit Visits, QAVs, to review investigation results and new complaints
  • Prepared reports and updated metrics regarding supplier issue claim status
  • Champion continuous quality improvement projects such as QCC and KAIZEN
  • Ensure that project and process control documentation are compliant with requirements, objectives and/or contract
  • Review product design, change specifications, and plans against contractual and/or process requirements
  • Review applicable specifications, materials, tools, techniques, and methodologies
08/2010 to 03/2013
Development Engineer Inno Concepts, Inc City, STATE,
  • Conferred with customers and manufacturers to optimize product designs for use and develop new products for the specialty chocolate industry
  • Helped manage product design and development for new products in the bean to bar chocolate industry including commercial size grinders, cocoa bean crackers, roasters, etc
  • Designed products using AutoCAD 123D and Draftsight Documented product issues and conferred with suppliers to streamline production and fix/prevent product quality issues such as craftsmanship expectations for equipment
  • Established and implemented operational procedures related to technical activities including product manuals, specifications, and quality control checking
  • Visited India to confer with manufacturers about future products and to quality check pending shipments
  • Oversaw design of commercial chocolate grinder to improve both product quality and fix manufacturing problem areas Created product manuals for new appliances Updated old manuals to ensure up to date
  • Directed manufacturer in India on quality problems with machines and recommended changes to improve quality of machines and ensure cheaper and faster production
  • Constructed technology development plans to create value for organization
  • Facilitated customer specification requests to access QA and QC data
  • Developed detailed drawings and specifications to meet manufacturable design concepts
  • Prepared technical presentations for internal and client project engineering review
  • Applied engineering methods for sound product design to manage understandable execution of calculations and best practices
  • Met with customers onsite to better understand project needs, discuss potential technical issues and resolve concerns
  • Estimated project costs and identified scope of work and optimal schedules for each job function
  • Developed team communications and information for production and customer service meetings
Expected in 2010 to to
Bachelor of Science: Mechanical Engineering Technology
Kennesaw State University - Southern Polytechnic School of Engineering - Marietta, GA,

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Resume Overview

School Attended

  • Kennesaw State University - Southern Polytechnic School of Engineering

Job Titles Held:

  • Senior Quality Engineer
  • Production Manager / Quality Assurance Engineer
  • Mass-Production Quality Assurance Engineer Specialist
  • Development Engineer


  • Bachelor of Science

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