senior quality assurance specialist resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Self-motivated, detail-oriented and quality driven quality assurance director with a with 8 years plus history of identifying quality shortcomings and loopholes in company methodologies. Able to critically evaluate programs and suggest changes in management processes based on industry measures.

Experienced in effective quality management processes and creation of strategy products of communication, presenting them to client stake holders via effective briefing presentations and innovating new strategies and means of project implementation to achieve greater success in quality performance and productivity.


Quality control

Quality Assurance Testing



Best Practices

Conflict Resolution

Problem Solving

Process Oversight

Data Analysis

Quality Improvement

University of Liverpool Liverpool, United Kingdom, Expected in 05/2014 Master of Science : Healthcare Systems Management - GPA :
University of Maryland College Park, Md, Expected in 05/2004 Bachelor of Arts : English Literature - GPA :
Work History
American College Of Radiology - Senior Quality Assurance Specialist
Philadelphia, PA, 10/2020 - Current

Establish and supervision of company's quality assurance program across 15 licensed programs in a social service agency which provides residential, family and individual support services. Creating functional quality improvement systems which assure the identification of deficiencies and supervising the resolution of deficiencies across all company programs and departments. Planning, development and implementation of standard operating procedures (SOPs) and other operational measures to ensure compliance with Code of Maryland Regulations (COMAR) and other federal regulations. Finalize audits and surveys with governmental bodies such as Office of Health Care Quality (OHCQ), recognize deficiencies and carry out correction plans. Utilize quality assurance standards to create yearly quality assurance plans to submit to governmental health agencies such as Developmental Disabilities Association (DDA) for company re-licensure.

  • Consistently monitored and analyzed data collection cycles and documented and reported deficiencies and inconsistencies to management.
  • Created training packages for workforce personnel to utilize for document collection procedures which led to a 20% decrease in error captures over the course of 2 fiscal years.
  • Researched and implemented SmartCare as an efficient documentation and error-checking tool to ensure quality capture of client information. Efforts reduced grave inconsistencies in client information and brought the level of data errors to below 15%.
  • Ensured that all quality systems and procedures being enforced by the company are in accordance with OHCQ, DDA, OSHA etc. This ensured the company stayed in medication and state compliance and accuracy rate of over 98% for the past two fiscal years.
  • Leading quarterly and impromptu inspections on overall quality of company operations and facilities and creating reports on findings. Presenting findings to upper management and also presenting correction plans.
  • Responsible for presenting different company's departments procedures to external auditing bodies.
  • Responsible for ensuring that all licensed nursing and medication technical staff have active certifications from Maryland Board of Nursing. This ensured company was not fined or queried.
  • Presenting metrics to upper management on current quality standards the company has attained and how to increase those standards.
Icf International, Inc - Program Manager
Saint Louis, MO, 02/2017 - 07/2019

Served as a figure of support to upper management personnel i.e program directors, clinical directors and more to ensure processes are well managed and agency and governmental policies and procedures are fully implemented. Evaluating analytical results of current processes in healthcare delivery methods and developing new analytic techniques to measure workload performance within the agency. Scheduling and balancing allocated resources to fit the needs of the agency. Providing cross-functional support to different divisions of the agency namely medical, residential, administrative, logistics, community development etc

  • Agency had a high percentage of missed and canceled medical appointments per quarter due to logistics and communications issues. Introduced the Outlook system for appointment scheduling which would cohesively keep the medical team and other teams up to par on client’s upcoming appointments via appointment calendars; giving caregivers and drivers ample time to prepare for upcoming appointment; thus reducing the percentage of missed and canceled medical appointments from 65% to 15%.
  • Ensuring the residential homes are up to the quality of maintenance and standards set by DDA (Department of Disability Services) by implementing measures that guarantee quality work by the residential staff; resulting in improved evaluation scores post site visits from government agencies. Evaluation reports from government agencies drastically improved after residential checklist tool was introduced to the residential team. This tool ensured agency were guided on what to do to be up to par with DDA expectations on quality of healthcare and support in residential facilities.
  • Analyzed the issue of management’s inability to successfully track staff’s certification expiration dates and introduced a tracking system which can capture, highlight and inform staff and administration on these expiration dates before the certification expiration dates. The new system ensures that the agency stays in compliance with DDA measures. By using this new tracking software the percentage of staff with expired certifications was brought down by 90%
  • Facilitated productive meetings with agency executives and prospective clients’ representatives i.e service coordinators and parents/guardians who are seeking residential and day program services for individuals in need. Was able to increase the agency’s client intake from about 7 client intakes a year to over 13 client intakes a year.
Black Rifle Coffee Co - Quality Assurance Specialist
North Richland Hills, TX, 03/2013 - 07/2019

Responsible for defining, developing and implementing quality measures in the company. This includes creating and putting together policies and standard operating procedures (SOPs) bordering around company's quality assurance system. Played a key role in investigating incidents and reporting them within a timely manner. Efficiently used incident and Corrective And Preventative Action (CAPA) processes to foster quality improvements and handle improvement in service delivery.

  • Tracked clients funding processes and budgets to align with client's yearly needs. This ensured that over 80% of clients had enough funds to cover their living expenses through out the year.
  • Periodically tracked company's 35 licenses to ensure that they were renewed before their expiration dates.
  • Developed incident reporting systems within the company that ensured at least 98% of reportable incidents are reported within a 24 hour time frame. This ensured that company stayed in compliance with Department of Disability Services.
  • Responsible for pushing new measures to improve data quality. Introduced the use of the software Therap to monitor medication documentation. This software ensured staff worked more diligently as their medication documentation were closely monitored by quality assurance team; resulting in accurate documentation and also medication error reporting.
  • Spear heading internal auditing strategies to ensure consistent quality of care is provided by the company. All 18 facilities passed both scheduled and impromptu state inspections from 2014 to 2019. This was a result of the internal audit system set up to ensure all facilities and departments are operating at state standards.

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Resume Overview

School Attended

  • University of Liverpool
  • University of Maryland

Job Titles Held:

  • Senior Quality Assurance Specialist
  • Program Manager
  • Quality Assurance Specialist


  • Master of Science
  • Bachelor of Arts

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