senior quality assurance field specialist resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA XXX5 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Highly skilled and dedicated mechanical engineer  with over 20 years of experience coordinating, planning and supporting daily operations and manufacturing processes, increasing productivity, quality and profitability through data analysis , process design, improving operations and the resolution of production issues, keeping projects on time and under budget.

  • Results-oriented
  • Client-focused
  • Internal auditing
  • New product introduction

  • Project management
  • Process improvement
  • High volume/high mix manufacturing lines


  • Led the re-integration of subcontracted production line to HP that represented a reduction of production costs of $2.0M per year.
  • Coordinated New Product Introduction (NPI) activities, resulting in increase of production on 200%.
  • Implemented the water soluble flux process in the production lines that represented a production costs reduction of $1.5M per year.
05/2013 to Current
Senior Quality Assurance Field Specialist Abb Ltd Sparks, MD,
Performed tests, troubleshooting, and engineering analysis of defective product and implemented countermeasures to eliminate customer complaints. Worked as the focal contact between design and manufacturing facility on the design and implementation of parts and manufacturing methods to improve the process and product quality. Supported the implementation of the ISO 9001:2008 acting as the subject matter expert. Performed internal audits to guarantee compliance with the manufacturing process and procedures. Led Recurrence Prevention Program to guarantee the implementation of effective, quick and permanent corrective actions. Created and maintained weekly and monthly reports for the top management related to the improvement projects status. Reviewed supplier product designs, processes, and activities for compliance with company manufacturing guidelines, quality processes, and standards; provided results and recommendations to the affected areas to guarantee quality requirements.
04/2011 to 05/2013
Quality Specialist Ford Motor Company Us Chicago Stamping Plant, IL,
Supported stakeholders in analysis of process data, metrics, models, and flows to help identify root cause of complex problems and the development and implementation of preventive or corrective actions. Created daily, weekly and monthly Work Area Self-Assessment System reports to inform top management the performance of the production areas. Scheduled, coordinated and performed quality system audits to determine compliance with the Site Quality System, AS9100C and Federal Regulations on the commercial and government programs. Performed process and product surveillances determine compliance with the manufacturing requirements and federal regulations. Led and facilitated root cause analysis and corrective action activities to improve the production processes and services.
01/1 to 01/1
Manufacturing Development Engineer International Flavors & Fragrances Saint Louis, MO,
Created and maintained operational, troubleshooting and maintenance documentation. Created and maintained spare parts material list base on the current status of the production equipment. Designed new fixtures, tools and handling processes to eliminate scrap, ergonomic issues and increase productivity. Developed equipment qualification and buy-off to guarantee compliance with the equipment specifications. Applied statistical tools to the manufacturing processes to identify and prevent quality problems. Performed plastic parts materials and other components qualification to determine it conformance with the specifications and the process. Performed vendor audits to determine their compliance to their quality system and contract requirements. Trained and certified manufacturing operators and technicians on new processes and methodologies. Developed, evaluated, improved and maintained accurate documentation of manufacturing processes. Led the re-integration of subcontracted production line to HP that represented a reduction of production costs of $1.5M per year. Supported the production, process and product engineering areas on the investigation and implementation of corrective and preventive actions. Performed process capability studies and implemented the required changes to improve the processes. Supported the Internal Audit program acting as Lead Auditor to guarantee the compliance of the production areas with the Site Quality System. Assisted the Manufacturing Team during the ISO 9001 Third Party Audits being the Site capable to get the certification with zero non conformances. Performed second party audits to suppliers and subcontractors to guarantee compliance with requirements, contracts and quality system. Supervised the document administrator personnel. Developed and maintained process control plans to identify and monitor the activity required to control the critical inputs or key outputs. Participated as a member of project team of other product engineers to develop and execute reliable, cost effective and high quality manufacturing solutions for products from new-product introduction through end of lifecycle. Developed and maintained PFMEA to determine the potential failure modes, effect on the end product or customer and eliminate or control any potential problem. Applied the Design of Experiment Techniques to determine individual and interactive effects of factors to obtain robust processes. Applied Six Sigma tool to improve the production process as part of the continuous improvement effort. Evaluated and test first articles to determine the product and process compliance. Established, monitored and drove process performance metrics to meet product specifications, achieve overall process objectives and identify opportunities for improvement. Participated on the implementation of Lean Manufacturing and Six Sigma projects on the production area. Redesigned equipment to maximize the yield and rate of the production processes that represented a production costs reduction of $250K per year.
09/1988 to 09/1993
Process Engineer International Flavors & Fragrances Saint Joseph, MO,
Evaluated, selected and implemented equipment and improvement programs to maximize the yield and rate. Managed investigations of product evaluated on the MRB Board and implemented the required corrective actions. Tested, selected and implemented new materials to reduce the production cost and improve the process quality. Implemented SPC tool to the production lines to determine any deviation or variation on the production processes. 
11/1986 to 11/1988
Process Engineer Information Magnetics Corporation City, STATE,
Redesigned assembly tools to maximize the production, improve yield and reduce cost. Supervised the machine shop area and coordinated work assignment. Assured machinery, equipment and other facilities were properly maintained for an efficient operation of the area. Created and maintained process documentation based on process and product changes.
Expected in 2009-06-04
Master of Business Administration: Industrial Management
Interamerican University of Puerto Rico - Aguadilla, Puerto Rico
Interamerican University of Puerto Rico, Aguadilla Campus Master of Business Administration - Industrial Management - June 4, 2009
Expected in 1986-06-07
Bachelor of Science: Mechanical Engineering
University of Puerto Rico - Mayagüez, Puerto Rico
University of Puerto Rico, Mayagüez Campus Bachelor of Science in Mechanical Engineering - June 7, 1986
CIAPR - EIT license # 18927
Member of American Society for Quality – Membership # 63241995
Member of ASME - Membership # 100003963
ASQ Certified Quality Engineer - Certification # 60047
ASQ Certified Quality Auditor – Certification # 43308
ASQ Six Sigma Green Belt – Certification # 10665
ASQ Certified Quality Inspector – Certification # 13770
ASQ Certified Quality Improvement Associate – Certification # 8949
AS9100C Lead Auditor Certified - 1/31/2012
Certified as IATCA QMS Auditor/Senior Auditor and IRCA QMS Auditor/Lead Auditor and Internal Auditor Certificate No LA2/02/US/1311
Engineer, Audits, Quality System, Manufacturing Development, Manufacturing Development Engineer, Metrics, Iso, Continuous Improvement, Failure Modes, Lean Manufacturing, Pfmea, Product Specifications, Production Process, Six Sigma, Six-sigma, Solutions, Process Engineer, Audit, Contracts, Control Plans, Design Product, Internal Audit, Process Control, Product Engineering, Spc, Statistical Process Control, Documentation, Ergonomic, Ergonomics, Increase, Integration, Integrator, Maintenance, Manufacturing Processes, Production Equipment, Production Line, Vendor Audits, Corrective Action, Federal Regulations, Process Data, Root Cause Analysis, Assembly, Machine Shop, Process Documentation, Engineering Analysis, Internal Audits, Manufacturing Process, Quality Assurance, Quality Processes, Subject Matter Expert, Aerospace, Asq, Asq Certified, Associate, Autocad, Capa, Catia, Cgmp, Coda, Cognos, Corrective And Preventive Action, Dot, Faa, Fmea, Ibm Cognos, Laser, Process Validation, Project Management, Quality Engineer, Regulatory Compliance, San, Security, Solid Works, Statistics, Storage Area Network, Training, Ultrasonic, Welding, Yag, Mechanical Engineering

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Resume Overview

School Attended

  • Interamerican University of Puerto Rico
  • University of Puerto Rico

Job Titles Held:

  • Senior Quality Assurance Field Specialist
  • Quality Specialist
  • Manufacturing Development Engineer
  • Process Engineer
  • Process Engineer


  • Master of Business Administration
  • Bachelor of Science

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