Goal driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Ambitious individual who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
Market research and analysis
Business operations organization
Diverse Market/Industry Knowledge
Launched well-received program of professional development and training to stay competitive in the market
Mentored and coached employees resulting in a 30% increase in productivity.
Senior Property Manager, 08/2015 to CurrentLegend Property Group － Suffolk, VA
Oversees all tasks relating to leasing the community.
Abides by and enforces the Fair Housing Laws.
Inspects vacant apartments after “move-outs” and prior to “move-ins”.
Create and implement asset management plan, budget and policies.
Manage the community revenue and expenses.
Promote and manage resident relations, meet with residents and promptly address concerns.
Perform routine property inspections to ensure the community is run First Class.
Collection of bad debt accounts
.Enforce all policies and procedures.
Maintain a high performing, customer focused team.
Promote development through training and team building.
Conduct business in line with Company Core Values and Mission Statement.Assist the Director of Operations in all duties as assigned.
Community Director, 01/2011 to 04/2015Trinity Property Consultants － Seattle , WA
Perform all leasing functions, including marketing, showing units, screening applicants and maintaining resident retention.
Prepare market analysis to help predict market trends.
Enforce building rules and regulations and responding to maintenance requests, comments and complaints.
Determine & coordinate maintenance needs and unit turnover, assist in coordination of unit turnovers.
Ensure work orders are being input in the system and completed in a timely manner.
Prepare lease documentation in accordance with HUD and Community policies.
Maintain high occupancy by demonstrating the value of the apartment community by using agreed upon sales practices and successfully leasing apartments.
Effectively supervise the maintenance manager to ensure the quality and timeliness of maintenance effort.
Direct timely rent collections and deal with all income related issues in accordance with company policies and procedures.
Accurately direct the recording of all income transactions.
Aggressively pursue delinquent accounts in a timely manner, promptly initiate legal action when necessary.
Translate budget goals into appropriate actions by keeping monthly expenditures within the limits of approval budget and maximizing income by aggressively initiating marketing activities and recommending price adjustments as well as maintaining an accurate budget log.
Assist Regional Manager in preparing forecasts, budget and financial statements Prepare & submit month end financial reports to regional manager.
Social Media Manager, 05/2008 to 01/2011Harley Exteriors Inc － Bothell, WA
Manage presence in social networking sites including facebook, twitter and other similar community sites posting on relevant blogs and seeding content into social applications as needed.
Manage social media campaigns day to day activities.
Duties include advocacy, writing editorial, community outreach efforts, promotions, etc.
Prepare reports on social media efforts and success rates Coordinate and implement social media marketing communication projects with responsibilities that include social media advertising and creating brand awareness online.
Regularly feedback insights gained from social media monitoring into the marketing and editorial teams, evolve their strategies in a timely fashion.
Monitor social media trends in social media tools and applications.
Write and manage company's blog articles on company website and other sites on the internet.
Engage in dialogue and manage customer issues.
Business Relations Specialist, 06/2006 to 05/2008Better Business Bureau － Silverdale, WA
Worked on office projects using Microsoft Word, Excel and Power Points.
Answer telephone and route calls to appropriate recipients Assist co-workers with various office tasks.
File, send faxes and photocopies as needed.
Act as an advocate for the BBB.
Train and orient as well as supervise sales agents attached to our third party marketing groups.
Assist in the qualifying process for a company to become accredited with the BBB.
Plan and direct public relations programs Raise funds for my region organizations.
Create and maintain favorable image for my employers and clients.
Assistant Manager, 06/2004 to 06/2007WPL Associates － Bremerton, WA
Responsible for selling the community to prospective tenants.
Qualified tenants based on their creditworthiness'
Prepare lease documentation in accordance with HUD and community policies.
Completed daily cleaning of the office and inspection of the property for debris before and after business hours.
Generated as well as direct traffic in and out of our community.
Prepare and deliver notices to residents as needed.
Enforce community policies per lease agreement.
Maintain community customer base with an effective resident retention program.
Third Class (SW/AW) Boatswainmate, 06/1999 to 06/2004United States Navy － Norfolk, VA
Performed almost any task that in connection with the deck force.
Maintenance, small boat operations and ship navigation.
Supervise all new personnel ranking E3 and below assigned to the ship's deck force.
Performed duties of the ship's Master Helmsman during rough seas and special operations.
Acted as the ship's Ramp Marshal in the onload and offload ensuring that all Marines assigned to the ship reaches their destination without delay or issues.
In charge of a division of thirty sailors.
Petty officer of the watch during underway operations and inport day to day duties.
Stood sentry of the watch during Operation Iraqi Freedom and participated in the success of several missions assigned by Joint Task Forces (JTFX).
Associate of Arts:Business Administration,2007Old Dominion University － Norfolk, VA, USA
MBA:Business Admin,2014University of Washington － Seattle, WA, USA