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senior project manager resume example with 15 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Visa Type: - Subclass 489 Summary Professional Summary: Highly experienced IT professional with 16+ years of design and development experience in the IT industry. Demonstrated expertise in Infrastructure Support Maintenance of Enterprise Applications with proficiency in ITIL, ITSM, Incident Management, Change Management, Problem Management, Release Management, RPA, RCA, IBM WebSphere MessageBroker IIB V9, and IBM MQSeries technologies. Proven track record of utilizing agile and lean principles to support teams in achieving successful delivery and customer satisfaction. ITIL v3 foundation certified with excellent analytical, problem-solving, troubleshooting, and debugging skills.

Skills
  • Infrastructure Support Maintenance
  • ITIL, ITSM, Incident Management, Change Management, Problem Management, Release Management, RPA, RCA
  • IBM WebSphere MessageBroker IIB V9, IBM MQSeries technologies
  • Agile and Lean principles
  • Jira, Confluence, BMC Remedy, ITSMSuite & ServiceNow
  • Java and Middleware tools
  • Project Planning and Release Management
  • Software Development Life Cycle (SDLC) methodologies: Waterfall, Rational Unified Process (RUP), Agile Scrum methodologies
  • Application stability, Automation implementation RPA & script automation
  • Supporting Mission Critical applications
Experience
Senior Project Manager, 01/2021 to 01/2023
C.H. Robinson Worldwide, Inc.Chula Vista, CA,
  • Projects handled Microsoft AZURE Infra (Iaas), EAI Middleware & Patching
  • Technologies used Azure Devops,Azure AppInsights, Splunk, Dynatrace, Remedy, ITSM,JIRA, MQ series, Unix, ITIL , Change Management,Release Management
  • Handling day to operational activities in the projects
  • Weekly,Monthly Quartely KPI metrics with respect to SLA’s, Governance calls with customer
  • Maintain the MTTR, MTTX, MMTA and automation of issues
  • Involved in RFP’s and new proposals,SoW’s for the projects and renewals,Audit’s in the projects and Project code reviews & Value Adds & RPA’s implemented across the project
  • Demonstrated exceptional skills in managing customer calls, leading to a 10% increase in sales
  • Successfully worked on RFPs, new proposals, SoWs, project renewals, audits, and project code reviews, ensuring high-quality deliverables
  • Managed a diverse portfolio of projects, overseeing teams, tracking progress, and driving positive outcomes for key stakeholders
  • Developed and maintained project budgets, ensuring effective cost control while achieving organizational and project goals
  • Proactively planned for additional spikes in work and implemented value-added measures and RPA solutions across projects, driving operational efficiency and cost savings.
Associate Project Manager, 01/2010 to 01/2020
Abb LtdGainesville, GA,
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
  • Partnered with project team members to identify and quickly address problems
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
  • Mentored and guided staff to enhance performance and exceed customer expectations
  • Developed and maintained project documentation for reliable records
  • Generated weekly and monthly status reports for helpful progress tracking
  • Identified and resolved risks to minimize project disruption
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays
Senior Software Engineer, 01/2007 to 01/2010
Teradata CorporationSan Diego + 1 More, CA,
  • Investigated system issues and implemented resolutions to reduce downtime
  • Validated results and performed quality assurance to assess accuracy of data
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges
  • Identified and resolved problems through root cause analysis and research
  • Investigated system issues and implemented resolutions to reduce downtime
  • Conducted system analysis and implementation to maintain and improve computer systems
  • Implemented business intelligence solutions to increase operational efficiency
Education and Training
Master of Computer Science: , Expected in 01/2004 to Osmania University - Hyderabad,
GPA:
Additional Information
  • Developed and maintained Enterprise Applications with Middleware technologies and Azure Infra, ensuring high availability and reliability. Led a team of L1, L2, L3 support engineers, coordinating with development teams to deliver high-quality support to clients. Demonstrated proficiency in Incident, Problem, Change, and Release management processes, ensuring optimal program governance and deployment management. Managed environment maintenance, production support, upgrades, and troubleshooting activities, ensuring the smooth functioning of critical applications. Set up alerts using Tivoli in Servers and the alert setup in Splunk, Dynatrace, and Appinsights, optimizing alerts and trackers. Collaborated with Product Owners to ensure the understanding of goals, scope, and product domains by everyone in the team, maximizing value by assisting with product backlog management. Utilized agile frameworks (e.g., Kanban) to refine, split stories, estimate velocity, conduct retrospection, and other Scrum techniques. Developed project plans, release plans, implementation docs for each software release, and estimated resource requirements for testing support. Demonstrated expertise in implementing server clusters, redundancy, fail-over, load balancers, and other infrastructural requirements. Possess in-depth knowledge of SDLC methodologies, including Waterfall, RUP, and Agile Scrum methodologies. Worked in application stability, automation implementation, RPA, and script automation, delivering high-quality software products across multiple environments. Handled and supported Production systems at the application level, effectively handling application level tickets at development phases and the production environment.
Certifications
  • ITIL V3
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Resume Overview

School Attended

  • Osmania University

Job Titles Held:

  • Senior Project Manager
  • Associate Project Manager
  • Senior Software Engineer

Degrees

  • Master of Computer Science

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