Senior Project Manager Resume Example

• Implemented plan to increase operational efficiency of revenue cycle teams that resulted in a 12% cost savings while also increasing stakeholder engagement and satisfaction.
• Managed revenue cycle teams for a book of business that included physician practices totaling $7M in monthly revenue.
• Led Senior Management team in developing performance metrics that provided insight into effectiveness of staffing solution.
• Provided on-boarding management services to all new revenue cycle management clients, ensuring accurate and timely delivery of solutions to new clients.
• Managed the activities of the offshore vendor that supplemented the revenue cycle department, providing an increase in quality of work by 17%.

• Promoted to senior project manager role to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Provided project lifecycle leadership over all phases of enterprise-wide IT implementations for behavioral healthcare agencies located across 17 states.
• Drove implementation improvements across the business. Revised implementation methodology that decreased client resource requirements by 40%.
• Led transition team to incorporate tools and techniques that allowed for greater efficiency in project scope definition and reduced company resource costs.
• Excelled in guiding the work of implementation and technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Managed teams consisting of implementations consultants, solution analysts, database architects, and system engineers.
• Developed strategy to implement Agile/Scrum methodology for solution delivery, delivering 30% reduction in project duration and 41% increase in solution effectiveness.
• Provided project management for the implementation of an enterprise-wide IT solution that included EMR, billing, revenue cycle, financial and payroll functionality for medium to large scale projects ranging from $500k - $3 million.
• Coordinated the work of company and client resources to ensure timely delivery of solutions and reduced resource costs by an average of 16%.
• Provided review, leadership and training of business analyst and implementation consultant staff.

Front-end Region Lead for $4.4B, 23-hospital, non-profit healthcare system.

• Coordinated technology implementation and operations standardization and improvement across $650M, 4-hospital region that includes 160-person POS staff and 20-person eligibility counseling staff.
• Liaison to hospital senior management responsible for assimilation of organizational goals into the broader revenue cycle strategy for the system.
• Managed efforts to improve effectiveness of the daily operations for a 160-person point of service staff and 20-person eligibility counselor staff across four facility region.
• Devised patient screening document to identify appropriate funding sources for self-pay patient population.
• Crafted and standardized management metrics used to measure registration and financial counseling.
  Operations Lead, August 2011 to December 2011

Self-Pay Conversions Lead for $700M healthcare system comprised of six facilities.

• Managed the daily operations of a twelve person Medicaid eligibility team covering six facilities.
• Implemented COBRA initiative responsible for $3 million revenue lift.