Effective, client focused professional with 18 years of combined experience with IT program/project management, release management, process improvement, training, marketing, quality assurance, call center and sales/customer service background. A motivated leader in driving results, maintaining and exceeding deadlines, cross functional communication among the business and IT, project and testing management, and maintaining the relationship between both the operations and IT sides of the business. Qualifications Software Life Cycle Management System Implementation Management Release Management Process Improvement Client Relationship Management Strategic Planning Agile/Waterfall Methodologies Test Management
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