Senior Project Coordinator Resume Example
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SENIOR PROJECT COORDINATOR
Professional Summary
[Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study].
Skills
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Work History
Senior Project Coordinator, 03/2018 to 03/2020
Bjc Healthcare – Sullivan , MO
Bjc Healthcare – Sullivan , MO
- Handled risk management and change management duties on projects with active liability concerns.
- Created project tracking database to provide central repository for all progress and fault monitoring efforts.
- Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
- Analyzed project costs to confirm positive return on investment (ROI) for new proposals.
- Managed full-cycle project development execution, maintaining strict quality control parameters throughout.
- Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
- Authored best practice guidelines to all participating project members, setting policies and protocols to maximize efficiency and reduce risk.
- Facilitated communication between departments to enhance project success.
- Checked compliance with Service Level Agreements (SLAs) across entire project.
- Organized meetings and gathered support materials.
- Coordinated with finance department to deliver timely billing for milestone events during project development.
Incident Manager, 06/2016 to 02/2018
Saic – Phoenix , AZ
Saic – Phoenix , AZ
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
EMC Backup Administrator, 05/2014 to 05/2016
Caci International Inc. – Brooklyn , MI
Caci International Inc. – Brooklyn , MI
- Worked with EMC RCM team on planning and providing resources for Avamar grid upgrades.
- Troubleshooting backup failures, categorizing them to make sure long and repeated failures are addressed as priority.
- Performed Backup server upgrades and patching during the approved maintenance window.
- Created custom alerts for monitoring backup servers Avamar, NetWorker DD using DPA.
- Gathered and created reports using different tools relating to the SLA, capacity trending.
- Performed grid migrations using root-to-root method.
- Performed client migrations from one Avamar grid to another.
- Registered for EMC product alerts and made sure to review all ETA and see if any apply.
- Upgraded backup agent and plugins on multiple backup clients for maintaining supports on all software.
- Created Standard Operating procedures and became a key contact for the L1 and L2 team. Involves training the customer on installations, setting up clients for backup, recovery procedures.
Windows Administrator, 09/2012 to 04/2014
Tech Mahindra – City , STATE
Tech Mahindra – City , STATE
- Involved in Installation and Configuration and Maintenance of Windows 2008/2003/2000 on HP Proliant Servers.
- Created User Accounts and Groups in Active Directory AD .
- Configured HA, DRS clusters and capacity planning for new clusters and configured FT for the important
- VM's and also Maintained FTP Sites, Web Servers and created Virtual Directories in IIS7.
- Cloning, deploying VM's to Template, Templates to VM's, VMotion, Storage VMotion etc
- Configured the NTP server in ESX Server for the time synchronization between ESX and VM's.
- Involved in troubleshooting the issues related to Servers, Local Services, Data Centers, and Server Configuration for Microsoft Windows Systems.
- Generated report summary and performance for ESX Servers and VM's. Created snapshots for the VM's and also created new folders, data centers, clusters and resource pools in the VC.
- Involved in Scheduling Tasks, Monitoring Tasks, Created alarms and Deploying load balancing, implementing Network security.
- Deploying HA DRS Cluster, Managing resources. Migrating virtual machine configuration files and virtual disks from one Data store to another Data store. Migration of servers P2V and V2V by using VMware Converter and Plate Spin.
- Problem analysis and Troubleshooting of ESX Server with service console. Resolving issues on servers, VLANs, routers, and switches in the data center.
- Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources utilizing monitoring.
- Up gradation of Active directory 2003 to 2008 and troubleshooting AD problems.
- Responsible in using BMC Remedy System for incident, change and problem management.
- Created new VMware virtual machines to meet the specifications provided by the Client.
- Configured VMotion for Hardware Resource Management.
- Troubleshooting the Hung VM Sessions on ESX Host and sending the files to VMware support for resolutions.
- Worked with internal and external auditors to ensure SOX and PCI compliance
- Supported and Managed VMware ESX 3.5 and 4.0 infrastructure for production/non production environments including HA/DRS Clustering.
- Creating and managing security groups and reconciliation of the same regularly.
- Involved in On Call rotation for supporting production strictly maintaining SLA's.
- Created documentation for Server Builds, Application Installations, Mapping the drives and Issues, which occur during software upgrades.
Education
GED: 04/2012
Osmania University - City
Osmania University - City
Certifications
Scrum master
ITIL
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Resume Overview
School Attended
- Osmania University
Job Titles Held:
- Senior Project Coordinator
- Incident Manager
- EMC Backup Administrator
- Windows Administrator
Degrees
- GED : 04/2012
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