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senior program director resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Accomplished and Strategic Program Director and Risk Management Professional with 20 years of proven abilities in end-to-end program management, developing and executing program vision, and managing High-Risk projects and complex requirements while adapting to change priorities.

A Six Sigma Black Belt and PgMP Certified leader whose strategic technical and operational knowledge drives successful programs that remove barriers to help solve complex challenges, adopt new technologies, and replace chaos with order.

Well-Versed in spearheading new initiatives to support functional operations, system development, implementation, and process improvements, as well as developing creative training programs. Excellent aptitude for financial management, budgeting, procurement, and contracting.

Proficient in managing requirement analysis, Program life cycle, Robotic process automation including inventory, Program development and execution, Risk mitigation, System design, testing and implementation, Transportation and warehouse operations, and Project and Risk management tools.

Champion of a "rapid deployment" strategy to efficiently build and align cross-functional teams focused on rapid deployment and total project success.

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I bring solutions, not more problems.

Education and Training
University of South Carolina - Columbia Columbia, SC Expected in 2009 Certification : Six Sigma Master Black Belt - GPA :
University of South Carolina Columbia, SC Expected in 06/2007 Bachelor of Science : Information Technology - GPA :
  • Dean's List
  • 3.9 GPA
  • Professional Development: System Integration
University of South Carolina Columbia, SC Expected in 06/1999 Master of Science : Business Management - GPA :
  • 1996, 1997, 1998 - Dean's List
  • Professional Development: Project Management
Certifications
  • Six Sigma Black Belt
  • Project Management Professional (PMP)
  • Professional Scrum Master (PSM)
  • Risk Management Certified (PMI-RMP)
  • Certified Information Technology Professional (CITP)
  • Program Management Professional (PgMP)
  • Certified Change Management Professional (CCPC)
  • Agile Certified Practitioner (ACP)
  • Google Project Management Professional
  • Kanban Management Professional (KMP)
  • GFSI certification
  • Manhattan Super User
  • Oracle Super User
  • Korber Supply Chain Advantage
  • Certified Supply Chain Professional (CSCP)
  • Total Quality Management
  • SAP - Crystal Reports
  • Microsoft SQL
  • CPDW - Certified Professional in Distribution and Warehousing
Skills
  • Six Sigma Black Belt
  • Organizational Leadership
  • Excellent communication skills
  • Program Leadership
  • Problem-Solving
  • Critical Thinking
  • Report Management
  • Active Listening
  • Change Management
  • Continuous Process improvements
  • Operations/Distribution Management
  • Project Management & Ownership
  • Cost Management
  • KPI & Dashboard Management
  • Teamwork
  • Adaptability
  • Reporting system management
  • Negotiate
  • Creative
  • Attention to detail
  • Logistics Management
  • Data Accuracy
  • Reverse Logistics
  • Team Development
  • Global Supply Chain Management
  • Strategic Planning
  • Value Stream Mapping
  • Agile Methodologies
  • Strategic Sourcing
  • Raw Material Minimization
  • Global Transportation Management
  • Performance Standards and Improvements
  • P & L Management
  • Troubleshooting
  • Training Development & Execution
  • Data Analyst
  • Risk Management
  • Operational Excellence
  • Last Mile Delivery
  • Change Management
  • Client Relationship Management (CRM)
  • Account Management
  • Financial & Business Management
  • Project Life Cycle Management
  • Vendor Management
  • Quality Management
  • Policy and Procedure Development
  • Agile Methodology
  • JIT (Just in time)
  • Process Flow Development & Mapping
  • Cross-Functional Leadership
  • 3PL Administrator
  • RFP Generation
  • Operational & LEAN process improvements


Experience
Leidos Holdings Inc. - Senior Program Director
Walled Lake, MI, 07/2020 - Current
  • Collaborated closely with management to drive strategy through the development and implementation of project management and Risk Management tools that increased team productivity, resulting in faster solution delivery and reduced labor cost by 32%.
  • Managed Omni-Channel Network.
  • Re-designed system Implementation program that tested system functionality and compatibility of new programs/updates in comparison to existing applications.
  • Lead a team of specialists to roll out distribution, transportation, ERP Systems, and order management applications across 3 different industry verticals within Ryder's Supply Chain Network.
  • Developed & maintained Ryder's program portfolio strategy for system implementations including design, testing, training & go-live readiness certification.
  • Design/redesign processes, identify system enhancements, establish KPIs, work with Business and Technology teams to implement Robotic Process Automation (RPA), and implement intelligent process automation.
  • Led implementation efforts to configure, test, and ramp up new automated operations, providing a 27% reduction in labor cost.
  • Spearheaded LEAN journey focusing on Change management, team environment and training, Project success, and continuous system improvement.
  • Implemented standard operating procedures, and work breakdowns. Created training programs for operations and end users.
  • Implemented one-piece flow, cell design concept, project risk, and visual management tools that provided overall process visibility and increased team productivity by 32%
  • Developed a Company wide process for System Integration, that managed systems integration testing and user acceptance testing.
General Motors - Program Director/Operations Executive
Arlington, TX, 02/2015 - 07/2020
  • Developed work process flows and diagrams to successfully define program improvements and layout logical operational steps.
  • Validated TMS data for transactions, including exception alerts and gap identification.
  • Let Implementation of Salesforce.
  • Managed development of Web Portal, which provided real-time access to inventory, including electronic BOL signatures.
  • Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Implementation of EDI and API integrations, including setup, monitoring, and troubleshooting transaction flow for multiple locations.
  • Developed project roadmap to define project objectives and timelines, communicated with operations team and management on processes and programs to improve day-to-day operations.
  • Implemented a small parcel batch picking program, which eliminated the small parcel shipping station and generated faster ship times, and saved 27% in labor cost.
  • Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
  • Enhanced project management skills by defining and presenting solutions and timelines for business needs or technical problems.
Paddock Pool Equipment - Senior IT Program Manager
City, STATE, 02/2014 - 03/2016
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to Execution and maintenance. Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Streamlined and Identified data flow inefficiencies and process gaps to drive improvement in manufacturing through optimized integration.
  • Designed policies and standard operating procedures for continuous improvement. Defined, implemented, and revised system improvements.
  • Analyzed current practices and re-designed and implemented new standard operating procedures resulting in a 32% reduction in manufacturing cost
  • Implemented JIT which reduced inventory cost by 37% and increased cube percentage by 35%
  • Coordinated operations and communications between cross-functional areas resulting in enhanced visibility and a decrease of 21% in project cost.
  • Automation of AP invoice validation and integration with TMS
  • Led change and transformation across business areas to deliver benefits and align company resources.
Blanchard Caterpillar - Global Process Improvement Director/Information Technology Manager
City, STATE, 01/1997 - 02/2014

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Director Of Global Process Improvement.... 2011-2014

  • Developed implementation methodologies to rein in project costs and project schedules while monitoring tasks to meet milestones during each phase.
  • Led implementations, of EDI and API integrations, including setup, mapping, and troubleshooting, transaction flow for multiple locations and government business accounts.
  • Responsible for monitoring project progress by tracking activity, risk management, providing resolutions, publishing progress reports, and recommending actions
  • Worked with software development and testing team members to design and develop robust solutions to meet requirements for functionality, scalability, and performance.
  • Collaborated with cross-functional team to address operating issues, support rapid recovery, and minimize service disruptions.
  • Mitigated supplier risk through investigation and sourcing of qualified suppliers and on-site evaluations of processes and capacities.

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Director of Information Technology ....... 2009 - 2011

  • Led the implementation of multiple software implementations. Including Cheetah - Logistics operation optimization platform, which automated real-time end-to-end workflow and optimization resulting in a 1.4 million dollar profit within the first year
  • Identified issues and resolving problems with hardware and software to improve end-user experience.
  • Developed and implemented short and long-term technology programs to determine performance measurements, outcomes, and investment needs.
  • Analyzed financial data, developed a budget, and managed expenditures for technology services.

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Director of Operations ................. 2006-2009

  • Directed daily operations for multiple facilities in S.C.
  • Oversaw the construction and opening of 5 full-service facilities in S.C.
  • Re-designed process flows, and executed training programs and policy and procedural changes which contributed to a 29% reduction in cost for 18 facilities.
  • Managed the New launch program, which consisted of overseeing 4 acquisitions and mergers, Marketing, Training, and events to unveil the new Compact Equipment product line.

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Director of Transportation ............ 2002-2006

  • Consistently met company and department objectives within budget and time constraints.
  • Managed day-to-day logistics operations for all divisions, utilized transportation applications to monitor all movements, and analyzed data to design and implement change management and new policies and procedures that decreased transportation costs by 34%
  • Spearheaded a program to reduce transportation wait time by managing the opening of RBK Trucking (Owners company) negotiated contracts and the purchase of 106 new top-of-the-line trucks saving over 1.1 million dollars.

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Director of Rental Services ............... 1999-2002

  • Managed all aspects of rental services for 17 locations including rental contracts, transportation, service, and parts. Oversaw day-to-day operations, and monitored all departments to implement process improvements resulting in a 24% cost reduction.
  • Designed and implemented process improvement that increased and maintained utilization above 87% and increased revenue by 1.8m in the first year.

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Executive Assistant to Owner ...............1997-1999

  • Successfully managed assigned programs and delivered on time and within budget. Orchestrated employee appreciation events.
  • Developed and implemented the company's online resolution portal.
  • Managed executive's calendars, scheduled and completed travel arrangements and planned events.
  • Due to my ability to quickly and rationally solve issues I was promoted within 8 weeks of working full-time.
Accomplishments
  • Developed and executed a company-wide training program for WMS implementation and application integrations.
  • Implemented Yard Management system on RF devices.
  • Decreased Production/Kitting Time by 75% with the implementation of Lean Strategies.
  • Managed the development of the Customer Web Portal, which provided customers with a real-time view of inventory, status, and tracking, which saved 34% in labor costs
  • Six Sigma Project owner on 13 successful projects, saving millions
  • Reduced Bulk Pick Times by 75% through product velocity improvement
  • Reduced Support labor 29% by Implementing SAFe Agile platform
  • Increase Production output by 70% with Lean strategies.
  • Implemented productivity tracking methods, which increased productivity by 33%.
  • Lead several successfully WMS Implementations.
  • Lead the successful implementation of PowerBI.
  • Implemented small parcel batch picking with saved 32% in labor cost

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Resume Overview

School Attended

  • University of South Carolina - Columbia
  • University of South Carolina
  • University of South Carolina

Job Titles Held:

  • Senior Program Director
  • Program Director/Operations Executive
  • Senior IT Program Manager
  • Global Process Improvement Director/Information Technology Manager

Degrees

  • Certification
  • Bachelor of Science
  • Master of Science

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