senior production planner resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Excellent team player with 13 years of experience supporting Aerospace, Defense, and Marine production processes. Gifted at coordinating data and preparing reports for management. Team-oriented with ability to collaborate with all employees from business leaders to Production Operators effectively. Accomplished projects on deadline by developing production schedules, sharing project status with decision-makers. Well versed in using Excel and Powerpoint to document information, create reports, prepare presentations. Enthusiastic Buyer/Planner eager to contribute to team success through hard work, attention to detail and excellent organizational skills. AbilityClear understanding of SAP Production Scheduling processes. and technical blueprints. Motivated to learn, grow and excel in [Industry] .

  • Production planning
  • Scheduling and Coordination
  • Inventory Management
  • Building Effective Relationships
  • Statistical and operational analysis
  • International sales support
  • Warehousing functions
  • Computer proficient
  • Buyer
  • SAP Implementations and Proficiency
  • System and Process Automation understanding
  • Customer Service
  • Complaint resolution
  • Quick learner
  • Work History
    09/1994 to 07/1996 Senior Production Planner Generac Power System, Inc | Berlin, NH,
    • Completed weekly reports detailing production data such as volume, earned hours, materials used, and quality assurance results, helping management make accurate operational decisions.
    • Gathered technical drawings, routings, and inspection plans for use by Production.
    • Presented production schedules to the Operations T eam outlining milestones and deadlines.
    • Requisitioned materials to restock inventory and obtain goods for Production.
    • Overcame Lead Time obstacles by directly collaborating with Engineering and proactively adjusting strategies by implementing production wheels.
    • Gauged production progress to inform leaders of performance concerns.
    • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
    • Checked prices and calculated totals for accurate invoice processing.
    • Conferred with managers and engineering personnel to revise plans and achieve demanding targets.
    • Input data in SAP to create updated status reports for quick reference of project progress and deadlines.
    10/1996 to 06/1999 SAP Implementation Lead - Production Planning City National Bank | Cross Lanes, WV,
    • Liaised with all manufacturing functions and IT to define system requirements based on optimized process design.
    • Managed tradeoffs involving features, schedule and process reinvention.
    • Worked with cross-functional team to resolve data conversion problems, improve process definitions and avoid interruptions to on-going business requirements.
    • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
    • Collected requirements from manufacturing and finance teams for the system design and process development.
    • Developed standard operating procedures and documented workflow for current and future process steps.
    • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
    • Liaised with management and cross-functional team to organize, develop, and document new processes.
    • Liaised with management to perform training for new and existing staff.
    • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Ship-to-Request and Ship-to-Schedule , protecting company reputation and loyal client base.
    • Led Production Planning team in delivery of SAP System Implementation requiring close cooperation among members to share information and develop solutions to meet broad array of (All) deliverables.
    • Adhered to established policies, procedures and compliance for satisfactory audit rating.
    • Supervised production planning while using appropriate tools and analysis for smooth production output.
    • Created scheduling reports in SAP to efficiently and effectively move product and adhere to shipping commitments.
    • Analyzed material requirements and executed Purchase Orders to meet production requirements and quality standards.
    • Evaluated quality problems and presented to Material Review Board to identify and resolve issues.
    • Collaborated with Quality, Production Floor, Finance, and Engineering on operational support tasks to meet organizational and site objectives.
    01/2013 to 12/2015 Customer Service Representative City National Bank | Flatwoods, KY,
    • Communicated with vendors regarding back order availability, future inventory and special orders.
    • Entered customer interaction details in Order Management System to track requests, document problems and record solutions offered.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Offered technical advice and assistance to customers, paying attention to special needs or wants.
    • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
    • Collected customer feedback and made process changes to exceed customer satisfaction goals (95%).
    • Responded to customer requests for products, services and company information.
    • Assisted customers with shipping, special order requests, and arranging product pick-ups at their locations.
    • Provided primary customer support to internal and external customers in fast-paced environment.
    03/2007 to Current Customer Service Representative Hewlett Packard Enterprise | City, STATE,
    • Entered customer orders in the Order Management System to track requests, document problems and record solutions.
    • Educated customers on promotions to enhance sales.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Collected customer feedback and made process changes to exceed customer satisfaction goals (95%) .
    • Drove team revenue totals by bringing in over $500K in sales per month.
    • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
    • Evaluated account and service histories to identify trends, using data to mitigate future issues.
    • Consulted with outside parties to resolve discrepancies and create effective solutions.
    Expected in | Business Colorado State University, Fort Collins, CO GPA:
    Expected in | Electrical, Electronics Engineering Technologies University of Northern Colorado, Greeley, CO GPA:
    Expected in | Criminal Justice University of Michigan - Flint, Flint, MI GPA:

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    Resume Overview

    School Attended

    • Colorado State University
    • University of Northern Colorado
    • University of Michigan - Flint

    Job Titles Held:

    • Senior Production Planner
    • SAP Implementation Lead - Production Planning
    • Customer Service Representative
    • Customer Service Representative


    • Some College (No Degree)
    • Some College (No Degree)
    • Some College (No Degree)

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