Analytical, dependable and solutions-driven professional with 10 years of experience, with a proven track record as a Tier-1 customer account engineer providing exemplary technical support. Ability to implement creative solutions to complex issues and resolve customer escalations. Strong working knowledge of various technologies and protocols as well as enterprise and service provider IP communications architectures.
Protocols: SIP, RADIUS, DTMF, TLS, DNS, DIAMETER, IPSec, TCP/IP, UDP, RTP, RTCP, H.323, HTTP, SNMP.
Operating systems: Unix, Linux, Windows, Solaris.
Systems and applications: IMS, VOLTE, HP Bladesystem C7000, HP storage P2000 MSA, ENUM, VM, MySQL.
Testing automation and tools: SIPP, Tektronix Spectra, Wireshark
Scripting: Bash, XML, Regex.
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