Passionate, results-focused professional with strength in organization, creative problem solving and team work. Proactive leader with strengths in communication and collaboration. Proficient in leveraging personal experiences and product knowledge to promote adoption and usage of Paycom.
Successful background implementing and training both clients and employees on the Paycom products and use cases on why they matter. Adept at managing concurrent objectives (whether across departments or selling against Paycom's competitors) to promote efficiency and influence increased adoption and retention.
Dedicated to improving client experience, employee performance, and system adoption and usage through successful training initiatives, collaboration and problem solving. Able to leverage 5 years of experience in a multitude of roles within the organization to pursue a challenging role within Product Management.
- Working collaboratively and self paced within deadlines
- Human Resources and operations within a wide variety of industries
- Creative problem solving to maximize adoption of Paycom products
- Training program development (including material creation and facilitation)
- Presentation and Organization
- Passionate to improve the client experience
Boston, MA, 06/2019 - Current
- Evaluated, designed and facilitated complete training programs that blended company and department goals, mission and values with learning initiatives to deliver high-quality training to employees.
- Created and successfully deployed the first ACA training for New Hires within Product Training - universal across all departments.
- Created, managed and deployed the first ever ACA Learning Journey which resulted in an education of four entire departments on everything from the basics to the most complex items.
- Managed various training courses by developing curricula, instructions, documents and written tests - including the creation and management of a standardization process for the 400+ microlearning videos in our training library.
- Conduct needs analysis to evaluate processes and training requests to determine additional successful and impactful training needs and process improvements.
- Created and implemented the current standardized process for managing content update on a monthly basis in all forms to stay relevant in relation to the Monthly Release schedule.
- Works closely with multiple teams as a Subject Matter Expert in regards to best practices and functionality of Paycom products - specifically the entirety of Paycom University.
- Recommend and assisted to implement a formalized process for Client Training Webinars to ensure accuracy and relevant topics regarding Paycom products and business use cases.
- Outlined and maintained the first formal 'demo maintenance' and system standards for upkeep and management of multiple demo codes utilized for New Hire, Marketing, Client Training and Continued Education.
Fully Remote, IL, 10/2018 - 06/2019
- Trained newly hired top talent on Paycom products, system functionality and business impacts.
- Completed frequent assessments of training materials, structure and success rates in order to enhance program and maintain accuracy.
- Delivered in-depth, valuable training sessions to new PSD, NCS, TSR and CRR employees both in-person and via teleconferencing systems.
- Proactively identified and solved complex problems related to training programs, employee retention, department metrics and business objectives.
- Documented participant attendance, engagement and progress; tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Scripted, recorded and uploaded instructional videos for remote learning students.
- Responsible for a wide variety of troubleshooting and problem solving in new hire demo codes and creative problem solving to prevent roadblocks in their course work.
City, STATE, 06/2017 - 10/2018
- Evaluated client situations and recommended optimal products to meet individual needs across industries while leveraging their current and additional Paycom products.
- Worked with a variety of users of the Paycom software to provide clarity and gain adoption of Paycom, while noting and sharing feedback with product management to improve the employee experience.
City, STATE, 08/2016 - 06/2017
- Acquired new customers by identifying business needs to deliver relevant beneficial solutions to a variety of users, including executives, human resource managers and employees.
- Educated customers on product features and technical details to gain buy in throughout the sales process and implementation.
- Set up all my new accounts (apart from my first and last) without a TSR which required becoming knowledgeable on all Paycom products (especially Payroll).
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School Attended
- University of Kansas
- Arizona State University
Job Titles Held:
- Senior Product Learning Partner
- New Hire Product Trainer
- Client Relations Representative
- Outside Sales Representative
Degrees
- MBA
- Bachelor of Arts
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