Senior Probation Officer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Experienced Senior Probation Officer with 19 years of service within the Judiciary. Specializing in case load management, court protocols, bench warrant processing and calendaring. Fair and professional when dealing with unruly clients and problematic situations. Logical and disciplined with meticulous attention for detail.

  • Essex Vicinage Achievement - First Place Top Collector Nov. 2016
  • Essex Vicinage Achievement - Second Top Collector May 2016 
  • Passaic Vicinage Achievement Award recipient March, 2015
  • Project Safe Surrender 2013 - Hudson/Passaic Vicinages  ​
03/2018 to Current
Senior Probation Officer The City Of Arvada Arvada, CO,
  • Coordinate with NJMVC- Court Verification Unit via RightFax to restore licenses of drivers with archived child support bench warrants
  • Answer inquiries of various judiciary and law enforcement staff such as judges, state prisons, county jails, and drug treatment facilities
  • Refer obligors/inmates to the Re-Entry Programs and One-Stop resource centers for employment opportunities
  • Train new hires/transfers/management on bench warrant procedure
  • Report trainee progress to immediate supervisor
  • Review court orders submitted to rescind warrants and return for correction if needed
  • Schedule weekly meetings for colleagues via Zoom or Teams.
  • Improved report processing by providing training for colleagues unfamiliar with systems such as CAPS, CCIS, DMV and Wages/Loops
  • Collaborated with judges, division managers and supervisors to discuss required indigence determination for CS702 orders
  • Attend PUG meetings to stay abreast of new developments within NJKIDS
  • Coordinate morale-boosting events with The Culture and Climate Committee
03/2017 to 03/2018
Probation Officer Lake County Il Waukegan, IL,
  • Provided quality customer service by assisting clients with information regarding bench warrants, driver's license restoration, payment histories, bank levies, and passport denials
  • Negotiated lump sum payments to be paid towards child support arrears
  • Conducted inmate interview via video conference or holding cell
  • Prepared and presented court calendar for daily emergent bench warrant hearings
  • Entered recommendations on record to be approved, modified or denied by judge
  • Executed/rescinded bench warrants to enable the release of inmates from county jail and state facilities
01/2016 to 03/2017
Probation Officer Lake County Il Il 60085, IL,
  • Presented delinquent child support cases before Hearing Officers and Judges
  • Effectively communicated with litigants regarding their concerns of their case
  • Technically proficient in FACTS, DMV, Wages/Loops, MACS, CCIS
  • Monitored Domestic Violence, Matrimonial, and Non-Dissolution cases
  • Prepared delinquent cases for enforcement hearings
  • Monitored daily case report via NJKIDS

07/2012 to 01/2016
Child Support Investigator STATE OF NJ-PASSAIC CO. Probation City, STATE,
  • Closely monitored bench warrant status reports
  • Emergent bench warrant calendar preparation
  • Conducted in mate interviews via video/holding cell
  • Presented Hearing Officer appeals before judge
  • Strong collaboration with the Family Division, DCP&P, Passaic County Sheriff Dept. and abroad
Expected in 2014
Bachelor of Arts: Psychology & Counseling Cum Laude
Pillar College - Newark, NJ

Specialized Training:

  • Emerging Leaders - October 2015
  • Behavioral Interview - November 2015
  • Coaching Skills For Continuous Growth - January 2016
  • Professionalism In Times Of Organizational Change - April 2016
  • Fine Art of Facilitation - June 2016
  • Mediation Training - June 2018
  • Motivational Interviewing - July 2018
  • Overcoming Overdose in Emergent Times - August 2020
  • Making Conversations Safe - August 2020
  • Race, Sexual Orientation, Gender Identity Within Civil Rights and Social Justice Movements - August 2020
  • Activity organization- Culture and Climate Committee
  • Project management
  • Conflict management
  • Operational improvement
  • Status reports maintenance
  • Issue resolution
  • Training

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School Attended
  • Pillar College
Job Titles Held:
  • Senior Probation Officer
  • Probation Officer
  • Probation Officer
  • Child Support Investigator
  • Bachelor of Arts

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