Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary


Accomplished, results-driven leader offering over 10 years of experience in human resources management. Enthusiastic, motivated, and expertly- skilled in talent strategy, employee relations, organizational change management, and performance enablement. Trusted business partner with track record for consulting with executives and all levels of leadership to influence business decisions, seeking Director of Human Resources role.

Work Experience
08/2018 to Current
Senior People Business Partner, Global Advent Software Evansville, IN,

Lead talent strategy for Flexport's northeast/midwest regions, supporting over 400 employees in various business units. Talent advisor to senior business leaders in over 6 different business units and functional departments: sales, marketing, operations, supply, finance, customs, makers.

Key Results:

  • Implement global, company-wide transformation for performance enablement, focused on anytime feedback and culture of coaching
  • Develop and administer human resource strategy, policy and programs that enable leaders and teams to achieve business goals
  • Accountable for creating and leading all performance management and succession planning efforts
  • Craft and lead development workshops personalized to each area to challenge and advance current leaders
  • Identify and solve complex strategy problems that impact management and business direction
  • Establish measures to promote equality in regard to diversity in culture, gender, to ensure equal access to opportunity and advancement
  • Create career path and incentive program to maintain low turnover rate despite highly competitive market. Create retention strategies to keep highest performing/key talent
  • Lead compensation and rewards reviews for global teams; incorporate global lens
  • Fostered positive employee attitudes toward organizational objectives through effective orientations and townhall meeting systems; use of engagement survey to drive conversations
  • Transform underperforming location into trimmed-down and well organized staff
09/2015 to 08/2018
HR Manager Tata Consultancy Services Atlanta, GA,

Strategic HR partner and employee advocate for business units in JFK station. Structured and implemented programs and policies in areas of training, compensation, reorganization, talent/performance management, and new-employee orientation; supporting over 2500 employees.

Key Results:

  • Strategic advisor on all departmental restructuring, workforce planning and business realignment. Realigned 8% of staff, resulting in more efficient workforce to meet operational goals
  • Employee relations advisor to executive leadership and various levels of management regarding legal risk. Resulting in less termination appeals and employee complaints
  • Led needs assessment and launched 3-tier leadership development program for over 80 leaders. Marked increase in promotional opportunities into "leader of people" roles
  • Implemented continuous training for frontline leaders to address critical conversations, diversity/inclusion, change management. Personal efforts cited as driving force behind over 10% increase in employee-retention
  • Spearheaded year-end performance management and compensation processes. Changed process to be more behavior-based, resulting in more robust development plans
  • Implemented new leader assimilation sessions, pulse engagement surveys and exit interviews. Resulted in increased communication channels workforce; YOY 20% increase in engagement score
05/2013 to 09/2015
HR Business Partner, Global Air France KLM (Skyteam) City, STATE,

Supported US stations business units (Cargo, Marketing & Communications, Finance, Legal etc.) on all human resources functions. HR leader overseeing talent management and support team. Provided international recruitment support to AMS/CDG as needed.
Key Results:

  • Led and supported team reorganization and actively ensured continued employee engagement and productivity
  • Implemented corporate values identified by senior leadership that transformed a passive workforce into a performance-based/KPI driven workforce
  • Successfully created and led middle managers' development program, over course of 1 year and had 90% participation
  • Aligned (Air France and KLM) job evaluation process for all USA staff. Now widely used for hiring and promotional decisions
  • Drove recommendations in areas such as talent management, performance evaluations, succession planning and change management
  • Successfully aligned more than 80% of local policies, to be consistent between 2 companies
06/2011 to 05/2013
HR Generalist Citigroup, Private Bank City, STATE,

Promoted to Generalist after 8 months. Supported population of 117 employees of Citi Trust Global business.

Key Results:

  • Global HR lead for Citi Trust transformation outsourcing initiative, focused on change management. Successfully transformed team, resulting in more efficiency
  • Developed global competency model for Ultra High Net Worth (UHNW) Private Banker role. Used widely in selection decisions
  • Identified "Diverse Talent to Watch" and "Emerging Leaders," aimed at increasing visibility of mid-career and diverse high potentials
  • Successfully managed full outsourcing initiative for Morgan Stanley business from Citi Trust group
  • Served as business' EEO liaison; working with recruiting teams, to facilitate business-wide communications, to align hiring strategies
  • Instituted Private Bank North America Analyst Program, while co-managing campus recruiting efforts
Expected in 2010
Master of Arts: Industrial/Organizational Psychology
Hofstra University - Hempstead, NY

Industrial/Organizational Psychology

Expected in 2008
Bachelor of Arts: Psychology, Business and Sociology
Hartwick College - Oneonta,

HRIS Proficient in Workday, SAP, ADP, People Soft HRIS, Kronos

Mac & PC Office Suite : Excel, Word, Outlook, PowerPoint, Publisher

  • Employee Relations
  • Talent Management
  • Performance Management
  • Organizational Development
  • Succession Planning

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School Attended

  • Hofstra University
  • Hartwick College

Job Titles Held:

  • Senior People Business Partner, Global
  • HR Manager
  • HR Business Partner, Global
  • HR Generalist


  • Master of Arts
  • Bachelor of Arts

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