senior patient service coordinator resume example with 4 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Troubleshooting
Data management
Friendly, positive attitude
Team building
Planning & organizing
Supervision & leadership
Communication Skills
Conflict resolution
Office supplies ordering
Front office management
Call routing
Report writing
Scheduling and calendar management
Data entry
Accounts payable and receivable
Microsoft Office
Organizational skills
Customer service
Senior leadership support
Event coordination
Training and coaching
Billing
Contract development and management
Medical billing and collections
Audit procedures
Account collections
Course material development
Team member development
Implementation guidance
Experience
10/2021 to CurrentSenior Patient Service CoordinatorUniversity Of Chicago | Chicago, NY,
Scheduled evaluations and procedures for patients.
Processed patient intake information and updated medical records prior to treatment.
Communicated with patients to ensure quality of care and develop care plans.
Completed insurance verifications and claim forms for patient intake and processing.
Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Provided administrative support for patient care staff.
Demonstrated flexibility during changes to patient care practice.
Compiled and maintained medical charts and reports in complex digital databases.
Received and routed care team messages and documents to appropriate staff.
Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
Assured regulatory compliance and professionalism across patient service.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Recruited, hired and trained new medical and facility staff.
Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Maintained awareness of government regulations, health insurance changes and financing options.
Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
03/2020 to 09/2021Dental Office AdministratorWee Care Dental | City, STATE,
Tracked stocks of office supplies and reordered materials to meet expected dental patient loads.
Prepared timely office reports covering metrics such as expenses, patient loads and billing.
Monitored accounts to proactively identify aging baClaires and insurance payment problems in need of attention.
Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed completed work to verify consistency, quality and conformance.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Analyzed business performance data and forecasted business results for upper management.
Organized team activities to build camaraderie and foster pleasant workplace culture.
03/2019 to 03/2020Business AssistantPermian Basin Oral Surgery And Implant Center | City, STATE,
Created and maintained filing systems by organizing and adding files.
Collected, sorted and distributed mail to deliver to appropriate office staff and sent outgoing mail.
Greeted visitors and answered phone calls to provide assistance and general information.
Improved customer satisfaction by promptly resolving conflicts and responding to patient requests.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Prepared new patient files and updated existing records with new personal, insurance and medical information.
Educated patients about post-operative and at-home care for optimal outcomes.
Booked surgeries according to physician volume and maintained prompt turnaround times.
Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Scheduled follow-up appointments as designated by physician.
Distributed treatment and procedural information to patients.
Managed patient check-in and check-out procedures and processed payments.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education and Training
Expected in to to Associate of Science | PsychologyOdessa College, Odessa, TXGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.