Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Attention to detail, organized and Motivated - Skilled in maintaining order amidst chaos and ever-changing challenges. Able to seamlessly multi-task long and short-term priorities to generate desired results in a medical practice.
  • Information collection and Communication - Excellent interpersonal skills with the ability to effectively communicate with all levels of management.
  • Exceptional Customer Service - Strong communication skills to understand patients' needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction.
Professional Experience
2013 to 10/2013 Senior Patient Coordinator Ivy Rehab | Glastonbury, CT,
  • Maintaining and updating accurate payment records in Epic Care System, including, detailed referring physician, primary care physician and health insurance information. Update demographic and billing information in IDXTEND system as necessary
  • Verifying patient health insurance information, eligibility and benefits when scheduling all visit types
  • Pre-negotiating fees/payments with non-par payers
  • Screening and greeting callers, maintaining heavy communications with patients, referring Physicians and other faculty/staff regarding patient care and administrative responsibilities
  • Providing phone coverage for other support staff as needed
  • Scheduling patients for diagnostic procedures and securing pre-certifications and authorizations for medical services as necessary
08/1989 to 2012 Medical Biller and Front Desk Reception Res-Care, Inc. | Federal Way, WA,
  • Preparing and submitting claims to various insurance companies both electronically and by paper.
  • Responsible for collecting, posting and managing account payments, preparing daily deposits.
  • Identifying and resolving patient billing complaints.
  • Arrange financial payment plans are completed before surgery.
  • Ensuring all pre-operative documents (consents, history & physicals, labwork and EKGs, etc.) are received and completed prior to surgery date.
  • Answering incoming calls. Scheduling appointments. Answering telephone inquiries and documenting messages.
  • Request Laboratory pick-up and results, instrument sterilization and order supplies from supply vendors.
08/1984 to 08/1989 Administrative Assistant Zillow | New York, NY,
  • HandlIing a multiple phone line system.
  • Greeting staff members and clients.
  • Providing general admin duties; such as, typing, filing, copying, faxing, mailings, etc.
  • Receive, sort and route mail, e-mail, voice messages accurately and efficiently to appropriate party.
  • Keeping reception area neat and ready for visitors.
  • Assisting in special projects as needed.
1972 to 02/1984 Executive Assistant The Royal Bank Of Canada | City, STATE,
  • Managing extensive appointment calendars.
  • Scheduling and setting up of cross-function and external meetings.
  • Coordinating travel arrangements including air reservations, scheduling options, hotel reservations, and car rental reservations. Developing travel itineraries to correspond with current schedules. Assisting in the completion and processing of expense forms.
Education and Training
Expected in | General Education Certificate Indian Education Trust College, Georgetown, GPA:

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School Attended

  • Indian Education Trust College

Job Titles Held:

  • Senior Patient Coordinator
  • Medical Biller and Front Desk Reception
  • Administrative Assistant
  • Executive Assistant


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