Attention to detail, organized and Motivated - Skilled in maintaining order amidst chaos and ever-changing challenges. Able to seamlessly multi-task long and short-term priorities to generate desired results in a medical practice.
Information collection and Communication - Excellent interpersonal skills with the ability to effectively communicate with all levels of management.
Exceptional Customer Service - Strong communication skills to understand patients' needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction.
Professional Experience
Senior Patient Coordinator 01/2013 － 11/2013Weill Cornell Medical College - Neurosurgery Department New York, NY
Maintaining and updating accurate payment records in Epic Care System, including, detailed referring physician, primary care physician and health insurance information. Update demographic and billing information in IDXTEND system as necessary
Verifying patient health insurance information, eligibility and benefits when scheduling all visit types
Pre-negotiating fees/payments with non-par payers
Screening and greeting callers, maintaining heavy communications with patients, referring Physicians and other faculty/staff regarding patient care and administrative responsibilities
Providing phone coverage for other support staff as needed
Scheduling patients for diagnostic procedures and securing pre-certifications and authorizations for medical services as necessary
Medical Biller and Front Desk Reception09/1989 － 01/2012Dr. Scott Whitney DPM - General Podiatric Medicine New York, NY
Preparing and submitting claims to various insurance companies both electronically and by paper.
Responsible for collecting, posting and managing account payments, preparing daily deposits.
Identifying and resolving patient billing complaints.
Arrange financial payment plans are completed before surgery.
Ensuring all pre-operative documents (consents, history & physicals, labwork and EKGs, etc.) are received and completed prior to surgery date.
Request Laboratory pick-up and results, instrument sterilization and order supplies from supply vendors.
Administrative Assistant09/1984 － 09/1989Finity Women's Apparel Company Inc.:New York , NY
HandlIing a multiple phone line system.
Greeting staff members and clients.
Providing general admin duties; such as, typing, filing, copying, faxing, mailings, etc.
Receive, sort and route mail, e-mail, voice messages accurately and efficiently to appropriate party.
Keeping reception area neat and ready for visitors.
Assisting in special projects as needed.
Executive Assistant01/1972 － 03/1984The Royal Bank of Canada Georgetown, Guyana
Managing extensive appointment calendars.
Scheduling and setting up of cross-function and external meetings.
Coordinating travel arrangements including air reservations, scheduling options, hotel reservations, and car rental reservations. Developing travel itineraries to correspond with current schedules. Assisting in the completion and processing of expense forms.
Education and Training
Indian Education Trust College - General Education Certificate Georgetown, Guyana
