Senior Patient Coordinator resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Care Coordination
  • Healthcare Operations
  • Filing and Recordkeeping
  • Office Administration
  • Administrative Support,
  • Healthcare.
  • Electronic Medical Records
  • Patient Relations
  • Insurance Verification
  • Verbal and Written Communication
  • Critical Thinking
  • Decision Making
  • Multitasking and Prioritization
Education and Training
Bachelor of Science: Health Services Administration, Expected in 05/2016
Florida International University - Miami, FL
First Language
Spanish: C2

Healthcare professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Decisive leader and creative problem solver with 7 years of healthcare experience.

Senior Patient Coordinator, 11/2018 to Current
Ivy RehabWillowbrook, IL,
  • Communicated with patients to ensure quality of care and develop care plans.
  • Scheduled evaluations and appointments for patients
  • Reviewed the doctor's orders, check for accuracy, and proper billing codes.
  • Prepared reports to the Medical Director for use in adjudicating disputed medical claims.
  • Collaborated with billing and 485 tracking staff in appropriate follow-up and pursuit of MD orders.
  • Assisted in implementing, coordinating, and supervising compliance with policy and procedures.
  • Able to multi-task in a fast pace environment and prioritize appropriately.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Provided administrative support for patient care staff.
  • Assured regulatory compliance and professionalism across patient service.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Received and routed care team messages and documents to appropriate staff.
  • Identified potential problems and patient care trends.
  • Processed patient intake information and updated medical records prior to treatment.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Communicated with patients with compassion while keeping medical information private.
  • Recruited, hired and trained new medical and facility staff.
  • Explained policies, procedures and services to patients.
  • Maintain monthly excel spreadsheets of office patient counts and accounts receivable.
  • Coordinating with the insurance company regarding patient eligibility and authorization of services.
  • Coordinate with outside doctors offices and facilities regarding patient information and reports.
  • Manage high volumes of paper work to fax or scan into electronic medical records.
Billing Clerk, 05/2018 to 10/2018
Lehigh Valley Hospital & HealthConyngham, PA,
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
  • Managed account receivables to maintain payments within net terms.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
  • Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
  • Submitted claims to insurance companies.
Intake Coordinator, 01/2017 to 05/2018
Geo Group Inc.Alexandria, LA,
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Handle appointments and basic healthcare inquires
  • Verified insurance eligibility, benefits and patient liabilities for defined services.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Maintained clinical records and required paperwork in compliance with agency standards.
  • Coordinated schedules and appointments, sending out reminders regarding appointment dates.
  • Updated patient information on computer system to maintain billing accuracy.
  • Interact with insurances providers to provide required information that’s necessary to process payments for care
  • Manage the referrals process, processing incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
  • Determine the appropriate level of physical or mental health care required for each patient
  • Documented and updated patient information, including listing of medications prescribed and the most recent diagnosis or physician orders for patient
  • Prepared patient discharge documents.

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Resume Overview

School Attended

  • Florida International University

Job Titles Held:

  • Senior Patient Coordinator
  • Billing Clerk
  • Intake Coordinator


  • Bachelor of Science

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