Senior Patient Coordinator resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Skills
Appointment Scheduling
HIPAA Compliance
Patient Care Coordination
Healthcare Operations
Filing and Recordkeeping
Office Administration
Administrative Support,
Healthcare.
Electronic Medical Records
Patient Relations
Insurance Verification
Verbal and Written Communication
Critical Thinking
Decision Making
Multitasking and Prioritization
Education and Training
Bachelor of Science: Health Services Administration, Expected in 05/2016 Florida International University - Miami, FL GPA:
Languages
English:
First Language
Negotiated:
Spanish:C2
Proficient
Negotiated:
Summary
Healthcare professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Decisive leader and creative problem solver with 7 years of healthcare experience.
Experience
Senior Patient Coordinator, 11/2018 to Current Ivy Rehab – Willowbrook, IL,
Communicated with patients to ensure quality of care and develop care plans.
Scheduled evaluations and appointments for patients
Reviewed the doctor's orders, check for accuracy, and proper billing codes.
Prepared reports to the Medical Director for use in adjudicating disputed medical claims.
Collaborated with billing and 485 tracking staff in appropriate follow-up and pursuit of MD orders.
Assisted in implementing, coordinating, and supervising compliance with policy and procedures.
Able to multi-task in a fast pace environment and prioritize appropriately.
Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Established strong work network by building professional relationships with physicians and fellow employees.
Provided administrative support for patient care staff.
Assured regulatory compliance and professionalism across patient service.
Compiled and maintained medical charts and reports in complex digital databases.
Received and routed care team messages and documents to appropriate staff.
Identified potential problems and patient care trends.
Processed patient intake information and updated medical records prior to treatment.
Completed insurance verifications and claim forms for patient intake and processing.
Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
Communicated with patients with compassion while keeping medical information private.
Recruited, hired and trained new medical and facility staff.
Explained policies, procedures and services to patients.
Maintain monthly excel spreadsheets of office patient counts and accounts receivable.
Coordinating with the insurance company regarding patient eligibility and authorization of services.
Coordinate with outside doctors offices and facilities regarding patient information and reports.
Manage high volumes of paper work to fax or scan into electronic medical records.
Billing Clerk, 05/2018 to 10/2018 Lehigh Valley Hospital & Health – Conyngham, PA,
Processed and sent invoices, adjustments and credit memos to customers.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
Managed account receivables to maintain payments within net terms.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Accurately and concisely documented notes in patient files in adherence with HIPAA regulations.
Applied HIPAA privacy and security regulations while handling patient information.
Maintained billing software by updating rate change, cash spreadsheets and current collection reports.
Submitted claims to insurance companies.
Intake Coordinator, 01/2017 to 05/2018 Geo Group Inc. – Alexandria, LA,
Answered phone calls to provide assistance, information and medical personnel access.
Handle appointments and basic healthcare inquires
Verified insurance eligibility, benefits and patient liabilities for defined services.
Answered and logged incoming inquiries via phone, fax and email.
Maintained clinical records and required paperwork in compliance with agency standards.
Coordinated schedules and appointments, sending out reminders regarding appointment dates.
Updated patient information on computer system to maintain billing accuracy.
Interact with insurances providers to provide required information that’s necessary to process payments for care
Manage the referrals process, processing incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
Determine the appropriate level of physical or mental health care required for each patient
Documented and updated patient information, including listing of medications prescribed and the most recent diagnosis or physician orders for patient
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