(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced pharmacy technician with over 20 years of experience in retail, clinic and specialty pharmacy. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Multitasking
  • Conflict resolution ability
  • Team collaboration
  • Communication skills
  • Detail oriented/organization
  • Data Entry
  • Customer service
  • Interpreting physician orders
  • Proficient in Electronic Medical Records
  • Interdepartmental collaboration
  • Insurance practices
  • Quality assurance
  • Verbal and written communication
  • Prior authorizations
  • Relationship building
  • Claims Processing
Work History
Hanger, Inc. - Sr. Therapy Care Specialist
Scottsdale, AZ, 10/2021 - Current
  • Act as single point of contact for specialty over 500 pharmacy patients, liaison with local branch staff pharmacists and Regional Business Leaders to coordinate timely medication dispense and delivery.
  • Work with pharmacists to input new prescription data, refills, and capture thorough assessment data for patients monthly.
  • Answer incoming calls, warm transfer calls, and ensured excellent patient care was provided during phone calls.
  • Deescalated patient and Physician Office grievances on behalf of entire pharmacy team.
  • Completed therapy specific training and continuing education as required by company.
  • Keep home health nurses up to date with patient care, illnesses, hospitalizations, medication changes, infusion deliveries/delays, scheduling conflicts and non-compliance.
  • Maintain Certified Pharmacy Technician License nationally and for State of Arizona.
Kindred Healthcare - Sr. Patient Care Coordinator
Chesterfield, MO, 01/2019 - 10/2021
  • Resolve issues such as billing or communication problems that could affect care
  • Act as main point of contact for patients, doctor staff by closely reviewing medical charts and maintaining high levels of communication
  • Sent and handle electronic requests for medication refills
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners
  • Built strong referral network by developing strategic relationships with general practitioners
  • Maintain confidentiality of patient data and condition at all times to safeguard health information
  • Review each step of patient care and made proactive adjustments to avert issues
  • Resolve problems with areas such as communication and billing that could negatively impact services
  • Manage two AI providers in Tucson AZ with 300+ patients
  • Manage four AI providers in SC with 300+ patients
  • Manage four MS providers in TN with 200+ patients
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas
  • Develop strategic relationships with general practitioners and coworkers to build strong network
  • Work closely with patients to ensure excellent and direct individualized patient care
  • Manage prescriptions by sending electronic requests for new medications and refills
  • Deliver excellent patient experiences and direct care
  • Establish rapport and relationships with patients and external partners to cross-train and support medical staff
  • Scheduled presentation appointments for pharmaceutical representations and physicians
  • Resolved problems with communication and billing to foster seamless services
  • Provide subject matter expertise in case management and related procedures
  • Work closely with patients to deliver excellent and direct individualized patient care
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Built strong referral network by developing strategic relationships with general practitioners and internists.
Kindred Healthcare - Licensed Pharmacy Technician
Cincinnati, OH, 06/2018 - 01/2019
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Processed incoming drug orders
  • Counted, measured, and compounded medications following standard procedures
  • Bubble pack daily dosing packs for 400 patients
  • Built relationships with methadone clinic provider, behavioral health provider and primary care provider.
Company Name - Licensed Pharmacy Technician
City, State, 08/2002 - 06/2018
  • Properly fill and dispense average 350 prescriptions per day
  • Complete new and update patient profiles, including patient medications
  • Perform prescription data entry accurately
  • Manage physical inventory, returns, and outdated medication
  • Experience billing insurance plans Medicaid, Medicare, and commercial plans
  • Efficient at multi-tasking under high stress situations
  • Exceptional customer service skills, included adherence calls
  • Experience calling medical professionals for script clarification and prior authorizations
  • Knowledge of HIPPA and patient confidentiality
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments

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    • Sr. Therapy Care Specialist
    • Sr. Patient Care Coordinator
    • Licensed Pharmacy Technician
    • Licensed Pharmacy Technician


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