senior patient care coordinator resume example with 19 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Experienced pharmacy technician with over 20 years of experience in retail, clinic and specialty pharmacy. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Multitasking
  • Conflict resolution ability
  • Team collaboration
  • Communication skills
  • Detail oriented/organization
  • Data Entry
  • Customer service
  • Interpreting physician orders
  • Proficient in Electronic Medical Records
  • Interdepartmental collaboration
  • Insurance practices
  • Quality assurance
  • Verbal and written communication
  • Relationship building
  • Claims Processing
Work History
10/2021 to Current
Sr. Therapy Care Specialist Hanger, Inc. , , Phoenix, Arizona
  • Act as single point of contact for specialty over 500 pharmacy patients, liaison with local branch staff pharmacists and Regional Business Leaders to coordinate timely medication dispense and delivery.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Manages patient schedule for dispense, delivery and assessment
  • Utilizes national and local resources to facilitate high quality care of a patient with specialty pharmacy needs.
  • Answer incoming calls, warm transfer calls, and ensured excellent patient care was provided during phone calls.
  • Completed therapy specific training and continuing education as required by company.
  • Keep home health nurses up to date with patient care, illnesses, hospitalizations, medication changes, infusion deliveries/delays, scheduling conflicts and non-compliance.
  • Maintain Certified Pharmacy Technician License nationally and for State of Arizona.
  • Currently manage AI, GI, UC, HIV, MS and ALS patients
01/2019 to 10/2021
Sr. Patient Care Coordinator Kindred Healthcare , , Phoenix, AZ
  • Resolve issues such as billing or communication problems that could affect care
  • Act as main point of contact for patients, doctor staff by closely reviewing medical charts and maintaining high levels of communication
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Review each step of patient care and made proactive adjustments to avert issues
  • Resolve problems with areas such as communication and billing that could negatively impact services
  • Manage two AI providers in Tucson AZ with 300+ patients
  • Manage four AI providers in SC with 300+ patients
  • Manage four MS providers in TN with 200+ patients
  • Develop strategic relationships with general practitioners and coworkers to build strong network
  • Work closely with patients to ensure excellent and direct individualized patient care
  • Establish rapport and relationships with patients and external partners to cross-train and support medical staff
  • Scheduled presentation appointments for pharmaceutical representations and physicians
  • Resolved problems with communication and billing to foster seamless services
  • Provide subject matter expertise in case management and related procedures
  • Work closely with patients to deliver excellent and direct individualized patient care
  • Reviewed medical charts and served as liaison between patient, doctor and hospital.
  • Built strong referral network by developing strategic relationships with general practitioners and internists.
06/2018 to 01/2019
Licensed Pharmacy Technician Kindred Healthcare , , Phoenix, AZ
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Processed incoming drug orders
  • Counted, measured, and compounded medications following standard procedures
  • Bubble pack daily dosing packs for 400 patients
  • Built relationships with methadone clinic provider, behavioral health provider and primary care provider.
08/2002 to 06/2018
Licensed Pharmacy Technician Company Name , , Mesa, AZ
  • Properly fill and dispense average 350 prescriptions per day
  • Complete new and update patient profiles, including patient medications
  • Perform prescription data entry accurately
  • Manage physical inventory, returns, and outdated medication
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Efficient at multi-tasking under high stress situations
  • Exceptional customer service skills, included adherence calls
  • Experience calling medical professionals for script clarification and prior authorizations
  • Knowledge of HIPPA and patient confidentiality
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

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Resume Overview

School Attended

    Job Titles Held:

    • Sr. Therapy Care Specialist
    • Sr. Patient Care Coordinator
    • Licensed Pharmacy Technician
    • Licensed Pharmacy Technician


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