Senior Patient Care Coordinator resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Eight years of motivated support of patients medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Able to efficiently navigate multiple phone lines. Advanced abilities in Next Gen Software program.
Skills
Appointment confirmation
Recording histories
Medical filing
Communications
Relationship development
Team building
First Aid/CPR
Operational improvements
Relationship Building
Administrative support
Customer service
Data management
Problem resolution
Organization
Operational improvement
Experience
Senior Patient Care Coordinator, 11/2012 - Current Pacific Medical Centers – Santa Monica, CA,
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Checked daily doctor schedules and verified insurance.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Coordinated between patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Scheduled patient appointment and procedures with Next Gen Software.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Program Director, 09/2010 - 09/2012 Good Shepherd – Bronx, NY,
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Increased business revenue through proactive management of relationships and sales strategies.
Created comprehensive progress reports on all programs to show progress.
Developed robust marketing plans to increase awareness of programs.
Managed program operations and provided strategic leadership for all workers.
Oversaw completion of productivity goals and educated employees on established company processes.
Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
Recruited and hired top-level activity aids with expertise in dementia clientele, adding depth and talent to highly skilled team
Oversaw daily operations of activity program functions.
Coordinated planning and program development between news teams and other programming staff.
Developed and monitored budgets for activity program.
Increased activity program effectiveness by implementing strategic operational improvements.
Adult Day Care Director, 08/2004 - 12/2010 Solaris Healthcare – Tarpon Springs, FL,
Monitored compliance with state, federal and company regulations, standards and requirements.
Hired, mentored and monitored qualified staff.
Oversaw daily activities and programs to educate and socialize participants.
Communicated with family members and fostered strong professional relationships.
Launched marketing campaigns and events to attract community members and increase enrollment.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Established and enforced modern educational standards to support clients needs.
Recognized by management for providing exceptional customer service.
Collaborated with others to discuss new activity opportunities.
Maintained updated dementia care knowledge through continuing education for my staff.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Certified Nursing Assistant, 03/1995 - 08/2004 Clearview Nursing And Rehab – City, STATE,
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Documented activities and recorded information in EMR system.
Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Engaged with patient family and friends to provide courteous, efficient visit experience.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education and Training
: Communications, Expected in - Moraine Park Technical College - Fond Du Lac, WI GPA:
High School Diploma: , Expected in - East High School - West Bend, WI GPA:
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