Senior Patient Care Coordinator resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Eight years of motivated support of patients medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Able to efficiently navigate multiple phone lines. Advanced abilities in Next Gen Software program.

  • Appointment confirmation
  • Recording histories
  • Medical filing
  • Communications
  • Relationship development
  • Team building
  • First Aid/CPR
  • Operational improvements
  • Relationship Building
  • Administrative support
  • Customer service
  • Data management
  • Problem resolution
  • Organization
  • Operational improvement
Senior Patient Care Coordinator, 11/2012 - Current
Pacific Medical Centers Santa Monica, CA,
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Checked daily doctor schedules and verified insurance.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled patient appointment and procedures with Next Gen Software.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Program Director, 09/2010 - 09/2012
Good Shepherd Bronx, NY,
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Increased business revenue through proactive management of relationships and sales strategies.
  • Created comprehensive progress reports on all programs to show progress.
  • Developed robust marketing plans to increase awareness of programs.
  • Managed program operations and provided strategic leadership for all workers.
  • Oversaw completion of productivity goals and educated employees on established company processes.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Planned and conducted staff meetings to brainstorm new ideas and deliver program and milestone updates.
  • Recruited and hired top-level activity aids with expertise in dementia clientele, adding depth and talent to highly skilled team
  • Oversaw daily operations of activity program functions.
  • Coordinated planning and program development between news teams and other programming staff.
  • Developed and monitored budgets for activity program.
  • Increased activity program effectiveness by implementing strategic operational improvements.
Adult Day Care Director, 08/2004 - 12/2010
Solaris Healthcare Tarpon Springs, FL,
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Hired, mentored and monitored qualified staff.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Communicated with family members and fostered strong professional relationships.
  • Launched marketing campaigns and events to attract community members and increase enrollment.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Established and enforced modern educational standards to support clients needs.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with others to discuss new activity opportunities.
  • Maintained updated dementia care knowledge through continuing education for my staff.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Certified Nursing Assistant, 03/1995 - 08/2004
Clearview Nursing And Rehab City, STATE,
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education and Training
: Communications, Expected in
Moraine Park Technical College - Fond Du Lac, WI
High School Diploma: , Expected in
East High School - West Bend, WI

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Resume Overview

School Attended

  • Moraine Park Technical College
  • East High School

Job Titles Held:

  • Senior Patient Care Coordinator
  • Program Director
  • Adult Day Care Director
  • Certified Nursing Assistant


  • High School Diploma

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