senior mid office specialist resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable Programmer skilled in data collection, analysis and management. Works well under pressure and consistently meets deadlines and targets while delivering high-quality work. Highly effective at IT security and project leadership. Consistently exceeds customer expectations and develops cost-effective solutions to complex problems.
Skills
Network Hardware and Software
Network Administration
Programming and Development
Project Management and Workflow
Written and Verbal Communications
Microsoft Office Suite
Documentation and Training
Problem Solving
Work History
11/2015 to CurrentSenior Mid-Office SpecialistFox World Travel | Oshkosh, WI,
The primary role is to develop and maintain all mid-office programming for standard quality control processes, as well as, program for client exceptions, utilizing Compleat software
Support the mid-office system and integration points by acting as subject matter expert and ensuring accurate/timely implementation for new clients and processes
Adhere to defined service level expectations for support, stay current on new functionality, take initiative to increase knowledge, and proactively monitor changes to avoid potential issues
Serve as the first point of contact for mid-office assistance and problem resolution, and educate others on mid-office processes and procedures
Code developed and maintained providing checks based on client set up, policy exceptions, implementation of proprietary/third party tools, and client/company contracts
Maintain the highest level of security, as I deal with clients sensitive information
Work with additional departments to be the quality control point of contact for new, and existing, client implementations and migrations
Primary person for transitioning our fee management from Agency Fee Manager to handling all agency fees within our mid-office
Provide daily assistance to internal and external clients for any issue encountered with mid-office functionality and processes
Attention to detail in my working with code and logic
Created standard documentation for our department, and trained co-workers to use it effectively, to assist in their roles
I am known to be dependable, always willing to help, and accountable for implementations and projects being delivered on time.
Work with the network side of our Information Technology and E-Business to troubleshoot, implement new software and documentation
Developed a small database for the Travel Technology department, allowing for better documentation of licenses and user data
Work with several software programs and vendors to consistently provide cutting edge technology to the company and our clients
Provide training and create documentation for users utilizing newly implemented software programs.
Administered networks by creating user accounts and managing permissions.
Work with and develop code for working with third party software.
Create custom scripts for a large clients onsite Travel Managers
09/2010 to 11/2013IT AdministratorGallmar Industries, LLC | City, STATE,
Provided all computer hardware and software support for the main plant and second location, to include upgrades, hardware and software installations, backup, system training/implementation, network/software troubleshooting and disaster planning
Effectively administered all clients and locations in a Microsoft environment and provided network administration using Windows Server SBS 2003
Created and documented the hardware and software, applications, and website for Gallmar Industries
Maintained the company website, which was created with the content management system, ModX, and changed the web hosting provider to save money
Expanded the wireless environment and deployed additional workstations in the plant expanding the use of the primary software system and allowing the use of additional software to increase productivity
Evaluated and implemented the peripherals and company mobile devices, saving the company over $2500 per month
Applied and enrolled the company in the MPG group, which allowed for many discounts for the company with several of the vendors and provided all the employees with discounts
Researched, configured, implemented and trained all management and staff on a new archive system, Content Central
Administered Content Central and managed the conversion from the previous archive system
Planned the upgrade of the infrastructure and client stations that was implemented in 2014, and created the network inventory and mapping for the company
Prepared documentation to replace/upgrade the complete network and provided the management group with several estimates and options
Created SQL scripts and reports for managers
Daily monitoring, configuration changes, and software updates to the email filter, backup program and anti-virus software
Repair, replace, and expand the network cabling
11/2009 to 06/2010Systems Administrator/Computer Support SpecialistStraight Shot Express | City, STATE,
Provided all computer hardware and software support for the headquarters and franchise locations, to include upgrades, hardware installation, backup, and disaster planning
Effectively administered all clients and areas in Domino environment and provided network administration using Windows Server 2003
Documentation of the company’s hardware and software, applications within Lotus, and websites
Began work to redesign and relaunch, the Straight Shot Express website and create a new additional site for Straight Shot Logistics
Set up all communications and wiring for new location in Green Bay (T1, IP security camera, cabling, and phone system)
Education
Expected in 05/2009 to to Associate of Applied Science | IT Network Specialist Hardware and SoftwareFox Valley Technical College, Appleton, WI, GPA:
Expected in 05/2010 to to AAS | Web Development/Database SpecialistFox Valley Technical College, Appleton, WI, GPA:
Affiliations
Association of Information Technology Professionals
Phi Theta Kappa
Certifications
ServiceNow Certified Systems Administrator
Compleat Essentials Training
Compleat Advanced Training
Microsoft Virtual Academy C# Fundamentals
Microsoft Virtual Academy Programming in C#
Microsoft Virtual Academy Understanding Active Directory
Microsoft Virtual Academy Administering SQL Server
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