Senior Management Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated Senior Manager knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching any problem to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.

  • Payroll
  • Reporting
  • General ledger accounting
  • Client relationship management
  • Statement review
  • Financial management
  • Internal controls
09/2016 to Current Senior Management Marriott International | Norwalk, CT,
  • Studied marketing to develop and implement enhancement recommendations and facilitate sales.
  • Collected, tracked and evaluated current business and market trend data.
  • Facilitated compliance with Southern Nevada Health District and State of Nevada regulations.
  • Implemented unique methods and methodologies, which helped reduce issues, including developing training manuals, operational procedures.
  • Devised new and improved records management programs to organize and protect data.
  • Performed research and analyzed content of records to make disclosure determinations.
  • Reviewed established procedures to assess areas in need of improvement.
  • Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
  • Collaborated with CEO to establish and enhance procedures for increasing efficiency and labor investment.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
  • Reviewed diverse organizational problems to assess concerns with areas such as workflows, communication and cost controls.
  • Collaborated with the management team to manage organization's goals and objectives.
  • Answered more than 20 calls per day to answer customer questions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
09/2016 to Current Senior Human Resources Manager The Beef Jerky Store | City, STATE,
  • Established paths for employee promotion and development, as well as clear succession plans for key positions.
  • Surveyed 65 company employees to assess satisfaction and gather ideas for improvements.
  • Identified training needs and oversaw specialty workshops.
  • Developed plans to increase morale and engagement in order to improve job satisfaction and reduce turnover.
  • Worked with department managers to establish performance evaluation and improvement processes.
  • Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Maintained 100% protocol and procedural accuracy through HRIS management tools.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Complied with local, state and federal laws and established organizational standards.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Formulated corrective action plan through analysis of management feedback and consultation with employee.
  • Created compensation and benefits structures to align with market conditions and budget demands.
  • Achieved desired work environment and performance by proactively advising and guiding 30 employees on best practices and overseeing HR training.
09/2016 to Current Accounting/Payroll Administrator The Beef Jerky Store | City, STATE,
  • Managed payroll for employees.
  • Produced and filed payroll reports every 2 weeks.
  • Calculated and applied wage garnishments.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Constructed leave pay schedules, processed payroll garnishments and worked closely with CEO to pay out bonuses, severances, service awards and special payments.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Increased employee satisfaction by 100% by accurately handling payroll help desk and answering questions regarding correct and accurate payroll time entry.
  • Managed payroll for over 20 hourly and salaried employees.
Education and Training
Expected in 06/2021 Bachelor of Science | Business Administration University of Phoenix, Tempe, AZ GPA:
Expected in 06/2016 Associate of Arts | Accounting University of Phoenix, Tempe, AZ GPA:

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Resume Strength

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Resume Overview

School Attended
  • University of Phoenix
  • University of Phoenix
Job Titles Held:
  • Senior Management
  • Senior Human Resources Manager
  • Accounting/Payroll Administrator
  • Bachelor of Science
  • Associate of Arts

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