Senior Logistics Manager Resume Example
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SENIOR LOGISTICS MANAGER
Summary
High performing, Business-minded Professional with an aptitude for departmental leadership. Exemplary strategy development and client service skills. Superior time management, multi-tasking abilities and organizational skills. Offering 15 (+) years of experience in expanding networks through sales acumen, purchasing and negotiating expertise. Persuasive by nature, extremely influential, and team player who has the ability to motivate others to work cohesively to achieve organizational goals. Effective at building and maintaining loyal customer base to maintain revenue streams. Proficient in Microsoft Word/ Office/ Excel/ PowerPoint, CRM software use and lead optimization. Offering exceptional communication and organizational skills combined with industrious, personable and entrepreneurial nature.
Skills
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Experience
07/2012 - CurrentSolutions Through Innovative Technologies, Inc.Hampton , VA
Senior Logistics Manager
- Consistently met company and department objectives within budget and time constraints.
- Managed cross-functional team in identifying and transitioning to new freight vendor to save $100,000 annually.
- Led and managed projects to support logistics efforts and plans.
- Reviewed profit and loss statements and metrics to identify trends and opportunities.
- Refined and improved product transport and storage processes.
- Troubleshot and formulated strategies for expected and unanticipated logistics issues.
- Created and maintained communication channels while delivering relevant information to all major internal customers and stakeholders within the past ten years.
- Reduced expenses by securing optimal pricing from third-party logistics providers.
- Overhauled annual operations budget and all related fiscal forecasting and planning activities, resulting in 40% decrease in expenses.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Developed and maintained systems and processes to move domestic and international freight at best cost to achieve business objectives.
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Coordinated import and export operations and ensured adherence to schedules and deadlines.
- Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Achieved results in ambiguous environment with high level of accuracy and attention to detail.
- Supervised invoice creation and submission to enable prompt and efficient customer billing.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Produced professional and error-free letters, presentations and spreadsheets.
- Oversaw office inventory by restocking supplies and submitting purchase orders for new office supplies, products, and truck parts.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Created, updated and maintained detailed documents and spreadsheets by creating professional charts, pivots and filters.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
- Identified logistical issues before they escalated and implemented corrective action for effective resolution.
- Responded promptly to customer questions via email, reducing phone inquiries 60%.
04/2012 - 04/2014Holiday Inn Club VacationsFL, State
Timeshare Sales Consultant
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
- Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings and market developments.
- Negotiated and closed deals with minimal oversight.
- Introduced customers to new offerings and updated accounts.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Ensured effective customer communication to maintain customer satisfaction and loyalty.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Networked to build client base and promote products to new and existing clients.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Automated contact management systems to achieve 100% client organization with goal alignment.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Exceeded sales goals by 40% for 2 consecutive years by establishing and cultivating lucrative relationships with customers.
02/2009 - 07/2012Bio-Rad LaboratoriesSacramento , CA
Wholesale Purchasing Manager
- Led department meetings to build team cohesiveness and coordinate projects
- Slashed costs more than $[Number] through [Task] and [Task].
- Negotiated new and existing agreements or statements of work of greatest complexity, including requests for information or requests for proposal and reverse auction generation and facilitation.
- Improved warehousing and inventory management operations, including optimal scheduling and organization of more than $[Amount] worth of [Product or Service] and [Product or Service].
- Settled complex new and existing agreements or statements of work, including requests for information or requests for proposals.
- Organized shipment paperwork, managed file systems and updated tracking spreadsheets using [Software Program].
- Played instrumental role in full product development processes by performing [Task] and [Task].
- Applied effective marketing concepts to increase revenue.
- Facilitated efficient purchasing and resource availability through monitoring and oversight of all company inventory.
- Developed and managed cost reduction and waste elimination policies.
- Managed purchases, receipts and documentation of finished goods, materials, packaging and ingredients for submission in [Timeframe] reports.
- Conducted market research to determine appropriate pricing.
- Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.
- Managed team of [Number] direct reports.
- Sourced new vendors for purchasing needs.
- Achieved $[Amount] sales per quarter in [Timeframe].
- Created new sales and promotional methods.
- Collected operations data and created spreadsheets detailing trends.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Executed successful events and trade shows.
- Progressed through various purchasing, warehousing and leadership roles.
- Introduced new incentive and recognition supplier programs.
- Recruited and interviewed highly qualified candidates to fill vacancies.
- Monitored weekly, monthly and quarterly achievement goals.
- Negotiated with suppliers to obtain cheaper shipping rates and faster turnaround on all wholesale orders.
- Built competitive bidding environment with broad range of suppliers.
- Designed pricing models for quotations.
- Determined pricing schedules.
- Expeditiously and effectively resolved purchasing claim issues.
- Oversaw bidding processes.
- Negotiated and managed vendor contracts.
03/2004 - 02/2010Island Sun Tanning LLCCity , STATE
Regional Manager
- Maximized branch revenue by optimizing daily operations.
- Developed and managed regional sales program and market operations.
- Audited location sales performance and data trends to improve underperforming areas.
- Mentored and trained staff to define and exceed field sales objectives.
- Managed business expansion, revenue development and market gains.
- Expedited resolutions to correct customer problems and complaints.
- Analyzed regional market trends to discover new opportunities for growth.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Prospected and secured properties for store-front Island Sun Tanning LLC locations that coordinated construction phases and participated in salon layout, purchasing inventory, equipment, installation, marketing, advertising, web updating and successfully launched 6 grand openings that have grown to be a huge success. Island Sun Tanning LLC is Voted BEST OF THE PRESS OF 2020 and is the most successful tanning franchie in all of South Jersey..
- Minimized turnover through effective training and employee engagement programs.
- Promoted product and service benefits through facility tours and engaging presentations.
- Managed staff to optimize brand expansion initiative productivity.
- Negotiated market consolidation to improve customer satisfaction and dealer profits.
- Supported, trained and motivated 10 team members of sales associates who would meet with their Assistant Manager who ensured their professionals were consistent and met annual and monthly sales goals.
- Managed diverse administrative, financial and documentation requirements.
- Executed day-to-day operational activities for regional business bringing in $[Amount] in yearly revenue.
- Earned recognition for being top region to earn highest sales and service satisfaction ratings.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Worked closely with [Job title]s, using persuasive communication skills and customer relations expertise to close deals with [Type] clients.
- Generated over $600,000 in sales during 6years by executing buying and selling, open points and facility expansions to achieve goal of increasing market share.
Education and Training
Expected in 06/2022City, State
Bachelor of Science in Organizational ManagementAshford University
- 3.90 GPA
- Minor in Logistics
- Specialty: Purchasing
- Dean's List Honoree 2018-2020
- Alpha Sigma Lambda Member
Websites, Portfolios, Profiles
- https://www.linkedin.com/in/nicole-marchio-207a8612b/
- https://www.facebook.com/profile.php?id=100010995139232
- https://ashford.instructure.com/eportfolios/5041?verifier=lB1ApxM27Bs7MBDkGfB64IvBaNRA7OlpEBLvGoHT
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Resume Overview
School Attended
- Ashford University
Job Titles Held:
- Senior Logistics Manager
- Timeshare Sales Consultant
- Wholesale Purchasing Manager
- Regional Manager
Degrees
- Bachelor of Science in Organizational Management
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