Senior Leader Of Business Systems Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Senior Leader who drives large scale operational and technology-centric initiatives to deliver transformational impact for diverse global organizations. An agile member of leadership teams, adept at managing programs across multiple functions, teams, and countries. Skilled in developing and executing solutions that increase revenue, operational efficiency, cost-effectiveness, and corporate value. Blends strategic vision, deep subject matter knowledge and keen business acumen with natural leadership, entrepreneurial orientation, and engaging interpersonal skills, to deliver results in key performance areas. Technology Management and Support: Led informational technology and business systems divisions; developed and supported software & applications, managed infrastructure, and streamlined IT governance, sourcing, and service management. Delivered a superior customer experience faster and more efficiently. Strategic Planning and Business Transformation: Developed strategies, roadmaps, and frameworks, to reorganize and align information technology and business operations at CareFirst Inc. and Robert Half around business objectives while upgrading organizational capability and agility. Managed the transition, change, and resources for the transformations. Global Program Delivery: Throughout career, instituted numerous cross-functional global teams to deliver technology and processes, for solving complex client challenges. Built and oversaw program management offices at CareFirst and Robert Half. Executive Leadership: Driven, high-achieving IT executive with leadership success across diverse aspects of IT and business strategy, delivery, and operations; extensive global experience in multiple industries. Recruited and built multiple high-performing teams and strengthened divisional capability to drive sustainable success. Process Improvement and Optimization: Increased productivity, collaboration, efficiency, standardization, and technology integration, while reducing costs and redundancy across multiple organizations, including CareFirst and Robert Half. Business Excellence: Injected passion, discipline, and creativity in launching startup companies including InnDocs Inc. and new departments at Robert Half. Results-proven ability to transform underperforming organizations and teams to peak levels of achievement and employee morale. A Portfolio of Competencies for Delivering Sustainable Business Results Software Engineering | SDLC IT Leadership Technology Innovation Digital Transformation Enterprise Program Leadership Business | ERP Systems Change Management Budgets | P&L IT & Customer Support Technology Vision | Strategy Planning Outsourcing | Managed Services
Sri Venkateswara University , Expected in MBA : Finance & Systems - GPA :
BR Ambedkar University , Expected in BS : Mathematics and Physics - GPA :
  • Automation, VOIP
  • Budget
  • Business operations
  • Business processes
  • Business systems
  • C
  • Change management
  • Consulting
  • Content Management
  • Continuous improvement
  • Customer Relationship Management
  • CRM
  • Delivery
  • Edge
  • ERP
  • Finance
  • Human resources
  • HR
  • Innovation
  • Leadership
  • Managing
  • Access
  • Office
  • Enterprise
  • Networks
  • Payroll
  • Payroll processing
  • PeopleSoft
  • Process re-engineering
  • Process development
  • Processes
  • Program management
  • Project management
  • Quality
  • Sarbanes-Oxley
  • Shared service
  • Staffing
  • Strategy
  • Strategic planning
  • Systems development
Robert Half - Senior Leader of Business Systems
City, STATE, 07/2005 - 01/2008

Promoted based on prior success in delivering high-quality sustainable business technology solutions and M&A integrations. Partnering with C-level executives, tasked with developing new systems, integrating new technologies, and optimizing business processes, as well as managing production support teams for large global business systems.
Led business systems, project management, and process re-engineering teams of 40+ employees and 65+ contractors. Implemented internal controls, process efficiency, and business continuity initiatives. Provided systems development, support, project management, and global change management services.

  • Developed an integrated technology/business operations strategy to drive innovation and process standardization using ERP, DMS, CRM, VOIP, etc. technologies. Moved from disparate technologies to integrated processes and systems.
  • Transformed an online business portal providing 200,000+ employees and 50,000+ customers with access to web time capture, payroll, HR, training, and job opportunity details.
  • Delivered support for large PeopleSoft HCM and FMS ERP systems, running global payroll daily, generating 120,000 paychecks and 80,000 invoices weekly. Delivered 120,000 paychecks weekly 99.3% on time.
  • Spearheaded the development and successful deployment of a proprietary Customer Relationship Management (CRM) application to 7,000+ users across North America.
  • Oversaw development of an Enterprise Content Management (ECM) system, eliminating paper-based systems and saving $12.1M over three years.
  • Praised by leadership for achieving Sarbanes-Oxley compliance.
    Re-skilled and up-skilled staff in ERP and other latest technologies, to address risk associated with knowledge retention of an aging workforce.
  • Demonstrated continuous improvement of governance within the business systems organization including metrics, controls, and process development.
Robert Half - Manager of Technology Innovation and Program
City, STATE, 05/2002 - 07/2005

Promoted based on expertise delivering innovative systems and developing technology roadmaps. Leveraged cutting-edge technologies to transform the organization and achieve system and process excellence. Managed 40+ person Innovation and program management office. Drove convergence between business and IT. Established program portfolio and demand management processes. Created and drove the adoption of common practices across IT shared service organizations and global offices.

  • Revitalized major accounts division ($310M+) by providing strategic planning and automation, helping increase revenue by 40% and saving $17M in operating costs, in the first two years.
  • Supervised the global integration of Arthur Andersen's risk consulting division's systems and processes, post-acquisition.
  • Improved overall project delivery timeline and cost estimates to 92% achievement of delivery targets vs. an industry average of 56% and 96% fulfillment of budget targets vs. an industry average of 74%.
Robert Half - Corporate Systems Lead
City, STATE, 06/2000 - 05/2002

Hired to implement and manage North American corporate technologies. Implemented ERP systems to support human resources, payroll, and finance. Responsible for production support, data center, and networks.

  • Implemented PeopleSoft in 11 months, within budget; decreased payroll processing times by 60%.
  • Outsourced production support to offshore, reducing operating expenses by 31%.
  • IT Governance Models & Controls Driving Organizations to New Levels of Performance through IT and Operational Excellence CAREFIRST - Largest health care insurer in the Mid-Atlantic region, serving 3,300,000 members and revenues of $9.4B.
  • 2013 - Present Delivery Partner (it) Brought in based on deep expertise in standing up and running highly efficient technology and process organizations.
  • Tasked with strengthening and expanding the Information Technology's delivery partner engagement organization.
  • Lead program management, IT finance, service level management, and audit functions.
  • Recognize and manage information technology division budgets, monitor expenditure and total spend, and prioritize investments based on cost-benefit and cost-effective analysis.
  • Assess CareFirst processes, deliver processes/tools for vendor performance management, and lead change management for the entire transformation.
  • Partner with various internal and external stakeholders, forge relationships & alliances, and develop formal and informal communication networks, to achieve common goals.
  • Drove fundamental changes, reducing CareFirst's $400M+ IT expenditure by 28%, over three years, while transforming business processes and existing technology.
  • Applied excellent problem-solving, process development, and strategic implementation skills to rollout a robust managed services program for 130+ core systems.
  • Supervise numerous cross-functional programs including enterprise ITSM rollout (ServiceNow), health exchange rollouts/updates, enterprise document generation and management, pharmacy integrations, etc.
  • Achieved 95% completion of various large programs on time and on budget.
  • Oversaw multi-site operations in support of 1,400+ onshore and offshore resources, as a key stakeholder for large corporate initiatives and with budgets of as much as $140M.
  • Created joint accountability for project execution between business and IT, providing full transparency into project costs and schedules.
  • Attained superlative results establishing the Strategic Sourcing and Vendor Management Office (VMO) to oversee and execute CareFirst's $220M worth of contracts with IT vendors.
  • Streamlined vendor universe, a mish-mash of contracts, and inefficiencies in contracting processes.
  • Collaborated with executive management and cross-functional teams, to lead and implement KPIs, operational structure, technology, and processes.
  • Upgraded enterprise service model which provided round-the-clock support with 99.99% uptime and 97% service level adherence for three years.
  • Mastered annual budgets, IT capital planning, program investment analysis, and total cost of ownership studies.
  • Enhanced IT Service Desk processes, automated incident creation, and implemented self-service options, thereby enabling an 18% reduction of service desk workforce.
  • Built an effective IT controls environment (SOC2, SOX 404, disaster recovery/business continuity, etc.), and developed action plans to address recognized deficiencies.
  • Formally recognized by leadership for passing four successful annual IT and financial audits, in the first pass.
  • Defined and implemented managed services performance measurement strategy.
  • Conducted service reviews, IT systems benchmarking, and spearheaded continuous improvements in various applications.
  • Identified and managed contractual, operational, financial, reputational, ethical, and strategic sourcing risks, to minimize negative impacts on organizational objectives while encouraging expense reduction and service enhancement.
  • Ensured 100% of IT investments aligned with business strategy and delivered anticipated business benefits.
  • INNDOCS CORPORATION - Startup content management company with revolutionary document management technologies and industry-specific solutions.
  • The company grew to multimillion dollars in revenue and as many as 150 employees.
  • 2008 - 2012 Managing Director - IT Led global team to build enterprise document management software product family, both in on-premise and cloud/SaaS models.
  • Advised CEO on strategy and provided leadership, management, and vision, to software product directors and implementation teams.
  • Translated strategic objectives, market trends and client culture into actionable product development initiatives.
  • Crafted policies, operational controls, and procedures while maintaining financial strength and operating efficiency, all with limited resources.
  • Provided guidance and fostered continuous improvement in systems, methods, and processes.
  • Executed long-term strategies around driving customer engagement, experience, and monetization.
  • Expanded company and revenue quickly, despite an overall increase in content management product landscape, and propelled the company through high growth to eventual profitable sale in 2012.
  • Built a sustainable IT and Product organization by recruiting, engaging, and retaining top talent at all levels.
  • Launched leadership development and succession planning programs.
  • Created a culture of innovation, agility and continuous process improvement, driving expanded software capability and leading-edge solutions development, while meeting rigorous cost constraints, to maintain competitive edge in a fast-moving environment experiencing organic growth.
  • Continuously analyzed existing software products to identify areas of improvement and rolled out innovated versions.
  • Successfully introduced new products, achieving triple-digit growth in the last two years.
  • Identified emerging technology trends, especially in the area of SaaS and cloud computing, and ensured that the organization leveraged them when appropriate, to increase efficiency and performance, reduce costs, and drive value.
  • Spearheaded numerous seven-figure-plus implementations in multiple customer locations, countries, and languages by instilling a culture of excellence and quality.
  • Created IT strategy and vision, aligned with the business strategy; introduced balanced scorecard to measure value delivered through technology investments (processes, systems, projects, customer satisfaction, infrastructure, cybersecurity, etc.).
  • Lauded by leadership for strategically managing human, financial, and technological resources to build and lead teams to increase productivity, efficiency, organizational audit readiness and response activities.
  • Efficiently revitalized global resources to operate and maintain IT and product environments, and to provide unparalleled customer support.
  • Achieved customer satisfaction of 4.6+ out of 5.0 for product and support, two years in a row.
  • Partnered with key business functions in the creation of an outstanding data and reporting platform that enabled analytics, operational reporting, and customer facing product capabilities.
  • Attained operational and technology improvements, using lean methodologies, to drive efficiency, and reduce wastage/costs and business bottlenecks.
  • Established governance structure, quality and performance targets, and closely monitored progress.
  • Explored emerging information technologies and ensured that InnDocs is compliant with cyber-security requirements and adequately safeguarded against emerging cyber-security threats.
Kerr Hill Executive Leadership Program MIT Sloan and HBS Executive Programs Project Management Professional (PMP), Project Management Institute

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School Attended
  • Sri Venkateswara University
  • BR Ambedkar University
Job Titles Held:
  • Senior Leader of Business Systems
  • Manager of Technology Innovation and Program
  • Corporate Systems Lead
  • MBA
  • BS