Skillful and dedicated Administrative Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. I'm skilled at multi-tasking and maintaining a strong attention to detail. I employ professionalism and superior communication skills to meet client and company needs.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials *Organized and maintained law libraries, documents and case files *Photocopied all correspondence, documents and other printed materials *Maintained the master calendar for client appointments and court appearances * Composed and revised legal documents, including letters, depositions and court documents * Created and tracked all expenses and client account codes using Prolaw * Stayed within travel and expense budgets while scheduling attorneys' travel arrangements * Acted as liaison between clients, vendors and attorneys * Received and disbursed all incoming mail * Organized and prioritized the case loads of multiple attorneys * Proofed documents and submitted to attorneys for review * Opened new client files and new matters * Coordinated and scheduled meetings and telephone conferences * Maintained office supplies by checking stocks and placing orders * Directed and maintained the office budgets * Processed summonses, subpoenas and complaints * Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences * Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information * Designed electronic file systems and maintained electronic and paper files * Planned meetings and prepared conference rooms * Dispersed incoming mail to correct recipients throughout the office * Collected data to prepare and draft settlement packages for clients * Managed communication with courts regarding status of petitions and granted orders * Drafted various court documents, invoices and enclosures at attorneys' request * Corresponded daily with clients, insurance adjusters, doctors and attorneys * Composed and typed routine letters of correspondence.Redacted confidential information from all legal documents on a case by case basis * Issued subpoenas for all necessary records in preparation for trials * Trained new employees on office equipment and job duties * Directed incoming calls to appropriate staff members.Opened new claim files * Coordinated and scheduled meetings and telephone conferences.
* Successfully managed the activities of 5-8 team members.
* Reduced amount of employee overtime by 62% by effectively delegating tasks.
* Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges * Prevented store losses using awareness, attention to detail and integrity * Cross-trained and provided back-up for other customer service representatives when needed * Computed accurate sales prices for purchase transactions * Worked as a team member performing cashier duties, product assistance and cleaning.
Developed, implemented and monitored programs to maximize customer satisfaction.Interviewed, hired and trained new quality customer service representatives * Addressed negative customer feedback immediately * Effectively communicated with team members to maintain clearly defined expectations * Resolved customer questions, issues and complaints.
Paralegal, Administrative Assistant, Loans, Mortgage, Mortgage Banking, Customer Service, Customer Service Manager, Receptionist, Retail Sales, Administrative Support, Answering Phones, Travel Arrangements, Drafting Correspondence, Excel, Filing, Human Resources, Liaison, Powerpoint, Proofreading.
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