(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Skillful and dedicated Administrative Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. I'm skilled at multi-tasking and maintaining a strong attention to detail. I employ professionalism and superior communication skills to meet client and company needs.

  • Paralegal to multiple attorneys
  • Microsoft Office proficiency
  • Proper phone etiquette
  • Articulate and well-spoken
  • Time management
  • Excel spreadsheets
  • Meticulous attention to detail
  • Professional and mature
  • Strong problem solver
  • Invoice processing
  • Works well under pressure
  • Appointment setting
  • Database management
  • Customer service-orientedTravel administration
  • Administrative support specialist
  • Scheduling
  • Proficient in Court docketing systems
  • E-Filing
  • Internet research
  • Excellent customer service
  • organizational and interpersonal skills
  • Experienced in client confidentiality and business-related ethical matters
Valencia State College Palatka, FL Expected in 2017 Associate of Science : - GPA :
St. John State College Palatka, FL Expected in 2001 : - GPA :
National Capitol Contracting - Senior Lead Paralegal
Portsmouth, NH, 2007 - Current

Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials *Organized and maintained law libraries, documents and case files *Photocopied all correspondence, documents and other printed materials *Maintained the master calendar for client appointments and court appearances * Composed and revised legal documents, including letters, depositions and court documents * Created and tracked all expenses and client account codes using Prolaw * Stayed within travel and expense budgets while scheduling attorneys' travel arrangements * Acted as liaison between clients, vendors and attorneys * Received and disbursed all incoming mail * Organized and prioritized the case loads of multiple attorneys * Proofed documents and submitted to attorneys for review * Opened new client files and new matters * Coordinated and scheduled meetings and telephone conferences * Maintained office supplies by checking stocks and placing orders * Directed and maintained the office budgets * Processed summonses, subpoenas and complaints * Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences * Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

Hightower & Partners - Paralegal to Partner, Frank P. Remsen, Esq
City, STATE, 2003 - 2007

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information * Designed electronic file systems and maintained electronic and paper files * Planned meetings and prepared conference rooms * Dispersed incoming mail to correct recipients throughout the office * Collected data to prepare and draft settlement packages for clients * Managed communication with courts regarding status of petitions and granted orders * Drafted various court documents, invoices and enclosures at attorneys’ request * Corresponded daily with clients, insurance adjusters, doctors and attorneys * Composed and typed routine letters of correspondence.Redacted confidential information from all legal documents on a case by case basis * Issued subpoenas for all necessary records in preparation for trials * Trained new employees on office equipment and job duties * Directed incoming calls to appropriate staff members.Opened new claim files * Coordinated and scheduled meetings and telephone conferences.

Winn Dixie - Customer Service Manager
City, STATE, 1996 - 2003

* Successfully managed the activities of 5-8 team members.

* Reduced amount of employee overtime by 62% by effectively delegating tasks.

* Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges * Prevented store losses using awareness, attention to detail and integrity * Cross-trained and provided back-up for other customer service representatives when needed * Computed accurate sales prices for purchase transactions * Worked as a team member performing cashier duties, product assistance and cleaning.

Developed, implemented and monitored programs to maximize customer satisfaction.Interviewed, hired and trained new quality customer service representatives * Addressed negative customer feedback immediately * Effectively communicated with team members to maintain clearly defined expectations * Resolved customer questions, issues and complaints.


Paralegal, Administrative Assistant, Loans, Mortgage, Mortgage Banking, Customer Service, Customer Service Manager, Receptionist, Retail Sales, Administrative Support, Answering Phones, Travel Arrangements, Drafting Correspondence, Excel, Filing, Human Resources, Liaison, Powerpoint, Proofreading.

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    School Attended

    • Valencia State College
    • St. John State College

    Job Titles Held:

    • Senior Lead Paralegal
    • Paralegal to Partner, Frank P. Remsen, Esq
    • Customer Service Manager


    • Associate of Science

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