LiveCareer-Resume

senior it systems support resume example with 19+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Proactive IT professional with experience in SAP, Salesforce, EDI, development and maintenance of complex and critical systems. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.

Highlights
  • Salesforce SalesCloud deployment
  • SAP support and development
  • Business Objects development
  • EDI specialist
  • CRM Analyst
  • Network asset management
  • Strong analytical skills
  • Project management
  • Information security
  • Hardware and software upgrade planning
Experience
07/2010 to Current Senior IT Systems Support Deoleo USA | City, STATE,
  • Deployment of Salesforce SalesCloud (online / offline, trade marketing promotions, winning assortment, PoS execution, etc.), and ServiceCloud (case management.) fully integrated with SAP SD through a data hub (250 users, 5+ countries), Partner Portal, and Chatter (Sales, Marketing, and Customer Care organizations)
  • Salesforce Administrator - North and South America support specialist resolving client issues, as well as maintaining modules and dashboard for business needs.
  • Salesforce business trainer- Identified salesforce needs and conducted training sessions to enrich client efficiency and user knowledge. As well as data collection on user experience.
  • SAP & Business Objects projects like adding enhancements to existing application modules, developing forms and layout sets, report writing, data conversions, and performance analysis with focused service delivery reviews
  • Includes services like system advice and planning expertise, monitoring and tuning, installations, corrections and transports, and database reorganizations
  • EDI Analyst -Thorough knowledge in EDI (Electronic Data Interchange) using Gentran Integration suite (GIS)/Sterling Integrator (SI) and Oracle eBS ERP
  • CRM Analyst - managing the road map for product design and development.
  • Analyzed software, hardware and network systems for various transmission systems.
  • Drafted training materials and organized training sessions for 250 global users.
  • Acted as primary contact for computer hardware and software problems, as well as network emergencies.
  • Developed a set of company-wide information assurance and security standards and procedures.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Track Costs and propose cost-cutting measures to reduce overall expenses
  • Administer infrastructure policies and update reflect changing conditions
  • Consult with internal clients to assess needs of the business and translate those into formal requirements.
07/2006 to 02/2009 Information Technology - Senior Development Lead DN Machine Works Inc | City, STATE,
  • Responsible for drafting IT project deliverables: Statement of Work, Issues Log, Risk and Risk Mitigation Document, Change Control Procedure, Communication Document, Test Plan
  • Completed monthly planning and budgeting of required materials and resources based on pipeline
  • Established system and controls for accounting, materials management, and purchasing
  • Designed foundation for company website project
  • Streamlined all computer interfaces to communicate with industrial machinery
  • Configured and deployed simple Auto-Computer Aided Drafting (CAD) software
  • Conducted multiple instructor led training sessions for Auto CAD application
07/2000 to 07/2006 Global Marketing Planner/Analyst & Application Support ExxonMobil | City, STATE,
  • Business Warehouse Power User – Designed, tested, and published various BW reports for analytical use
  • Led SAP and BW training course during Canada, Asia Pacific and Europe deployment
  • Access Assurance Advisor –Coordinate SAP/BW user access, user integrity, and troubleshooting during US, Asia Pacific, and Europe Rollout
  • Created data repository for business driven policies and procedures as well as coordinating with end users to mine raw data from multiple sources to identify and analyze relevant information
  • Maintained info packages, monitored data load, and designing publishing several web reports using BEx analyzer
  • Responsible for managing report repository for multi-dimensional modeling and data analysis
  • Improve workforce utilization metrics and cost by combining similar projects and scopes
  • Incorporate Visual Basic programming to automate and improve efficiencies in specialty reports.
  • In depth monthly analysis of Order Commit, Dispatch and Delivery, and Invoice to Clear reports for business tracking.
  • Perform budget to actual analysis of all capital projects including active tracking of all cost centers in North and South America regions.
  • Assisted Master Data Specialists (MDS) with Remedy Ticket Issues and plan work load activities
Skills
  • Industries of Experience: Oil & Gas, Transportation, Finance, Education, Manufacturing, Food Services
  • Software: SAP 7.40, SAP Business Objects Crystal Reporting, Microsoft Office Suite, Active Directory, Microsoft Exchange, Footprints & Remedy Ticketing System
  • Hardware: Palo Alto Network Firewall, Cisco Network Routers and hubs, desktop performance tuning
  • Languages: SQL+, Visual Basic(VB), Hyper Text Markup Language(HTML), Active Server Pages (ASP)

Education
Expected in 1998 BBA | Finance minor International Stuides University of Houston-Main Campus, Houston, TX GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Houston-Main Campus

Job Titles Held:

  • Senior IT Systems Support
  • Information Technology - Senior Development Lead
  • Global Marketing Planner/Analyst & Application Support

Degrees

  • BBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: