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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Over fifteen years in Human Resources as a Senior Instructional Designer, Senior Training Facilitator, and Senior Safety Specialist. Four years management experience managing thirty or more employees while being responsible for multi million dollar aircraft.

Highlights
  • Data collection and analysis
  • Media relations
  • Inter-governmental and legislative relations
  • Exceptional organizational skills
  • Analytical thinker
  • Expert in Safety Risk Management
  • Employee relations
  • Superb writer and editor
  • Training policy development
  • Safety policy development
  • Expert in Adobe InDesign
  • Expert in Adobe Photoshop
  • Expert in Adobe Acrobat Pro
  • Expert in Adobe Premiere Pro
  • Expert in Microsoft Word and Excel systems
  • Expert in Adobe SharePoint development
  • Creative problem solver
Accomplishments

Built and maintained SharePoint site for Dangerous Goods Safety Department that is used daily by thousands of employees worldwide.


Managed and maintained cargo screening program at FedEx Express worldwide while working with Customs and Border Protection with no issues.


Implemented and delivered training program for FedEx Express Boeing 777, 757, and Airbus programs worldwide.

Experience
09/2014 to Current Senior Instructional Design Specialist Hellofresh | Atlanta, GA,
  • Responsible for keeping updated Senior Service Agent computer training courses, Ship Site Manager and eCold Cash/Remote Deposit System.
  • Manage and represent department for IOSA/IATA audits.
09/2010 to 09/2014 Senior Safety Specialist Navy Federal Credit Union | Springfield, VA,
  • Responsible for updating Dangerous Goods policies and procedures in corporate Dangerous Goods Manual and Safety Manual.
  • Subject matter expert in the shipment via truck/aircraft, classification, and clean up of dangerous/hazardous materials.
  • Worldwide program manager for Cargo Radioactive Screening Program, contact point for Thermo Fisher, Federal Aviation Administration, and Customs and Border Protection.
  • Developed and maintain Dangerous Goods global SharePoint on a daily basis.
  • Responsible for developing various hazardous materials job aids.
  • Created and maintain the employee readiness map for Dangerous Goods administration by developing the Dangerous Goods Administration 20/20 Mentoring and Shadowing documents online for individuals who would like to become qualified to move into a safety position in Dangerous Goods Administration.
  • Work with internal groups including our Nuclear Physicist to research Radioactive compliance and Cargo Screening alarms and IT for the yearly IATA table loads and enhancements to our Ship Manager software.
  • Thorough understanding of dangerous/hazardous materials and act as a liaison between FedEx Express, customers, and government organizations such as Customs and Border Protection, FAA, DOT, and OSHA.
  • Certified in Safety Risk Management.
07/2007 to 09/2010 Senior Instructional Design Specialist Fedex | Goodyear, AZ,
  • Responsible for keeping updated truck/aircraft and ground support equipment courses including: Boeing 777 Ground Support, 757 Ground Support, Airbus Ground Support, Airbus Cargo Loading, Light Units, Wave50 Manlift, Belt loaders, Tail Specific Parts, Fire Department Aircraft Familiarization Presentation, Shoring, and Tiedown.
05/2000 to 07/2007 Senior Training Instructor FedEx Express | City, STATE,
  • Certified to instruct thirteen different truck/aircraft and ground support courses in Memphis Hub Ramp and Regulatory Training department.
  • Responsible for training both Managers and hourly employees on proper and safe use of equipment and proper implementation of dangerous goods inspection procedures.
  • Familiar with all OSHA, FAA, IATA, DOT, FedEx variations, and CFR Title 49 regulations.
  • Instrumental in the development of the Dangerous Good Processor Methods course for major hubs to tailor class to job function.
04/1997 to 05/2000 Manager Hub Operations FedEx Express | City, STATE,
  • Used organizational and leadership skills to manage several operations simultaneously.
  • Utilizing skills to manage schedules of over thirty employees while maintaining productivity and on-time departures for both trucks and aircraft.
  • Developed operating plans for several outbound areas and instrumental in flight moves and upgrades to ensure on-time departure of each aircraft.
  • These areas included Austin, Dallas, and Harlingen, TX outbound areas, Charlotte/Greenville-Spartanburg, NC outbound, and the Indianapolis/South bend IN outbound.
  • Supported Outbound Operations document freight through customer service alignments to secure on-time departure of aircraft.
  • Managed Atlanta/Denver Document Disconnect and helped implement Small Package Sort System Facility (SPSS).
Education
Expected in 2016 Master of Arts | Human Resources Leadership University of Memphis, , GPA:
Expected in Associates Degree | Business Administration Northwest Community College, Shouthaven, MS GPA:
Expected in Bachelors Degree | Organizational Leadership University of Memphis, Memphis, TN GPA:
Skills
  • Safety Risk Management
  • Expert in Adobe Software Suite
  • Experience with FAA, DOT, CBP, OSHA, and IATA.
  • Hazardous Materials
  • Stand up or computer based training facilitator and designer

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Resume Overview

School Attended

  • University of Memphis
  • Northwest Community College
  • University of Memphis

Job Titles Held:

  • Senior Instructional Design Specialist
  • Senior Safety Specialist
  • Senior Instructional Design Specialist
  • Senior Training Instructor
  • Manager Hub Operations

Degrees

  • Master of Arts
  • Associates Degree
  • Bachelors Degree

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