Senior Human Resource Business Partner resume example

• Lead the implementation and co-employer partnership for Ohio, KY, and Michigan new business as both Implementation and Human Resource Business Partner developing the Ohio market. Responsibilities:
• Successfully manage the implementation of new businesses clients ensuring project execution, quality setup, timeliness of deadlines, and client onboarding onto TotalSource.
• Develop quality relationship with internal partners including Sales and Service Team to ensure new client starts are handled professionally and in accordance with expectations
• Provide mentoring support to new Implementation Specialist to assist in new hire onboarding and training.
• Management book of business of Ohio/KY based clients and provide ongoing service and account management as HR Business Partner consulting.

• Implementation in multiple regions on new business, system conversions, and significant renewal plan changes for employer groups with 200 - 9000 lives and successfully manage implementation specialist. Responsibilities:
• Led multiple project teams simultaneously dispersed throughout organization and offshore utilizing project management methodologies, strong interpersonal and negotiation skills, utilize multiple systems and project tracking tools.
• Lead and manage case installation and develop implementation strategy and project plan.
• Oversee implementation of case installation units with key knowledge in all phases including Contracts, Compliance, Billing, Banking, Eligibility, Structure, Benefit Systems, Call and Claims, web eligibility maintenance tools and employee benefit access tools.
• Partner directly with clients/employer groups, brokers, vendors, and sales team in development of benefits plan design and implementation strategies, conduct client implementation presentations, ensure compliance of legislation, oversee project communications, and solve and coordinate issue resolutions.

Managed of benefit call/claim operations staff with 25 -35 direct reports ensuring both performance and service metrics are met while staff delivers high quality service on multiple benefit plans and products including Managed Care, Indemnity, PPO, and HMO.

• Support and lead Organization and strategic initiatives for Columbus Operations division (200+ ee's) as a change agent. Responsibilities:
• Projected performance forecast based on staffing, service volume, and standards. Served as technical resource expert ensuring proper management of all escalated issues relative to eligibility, claims, appeals, healthcare providers, and facility contracts from members, providers, employer groups, and vendors.
• Led Columbus site implementation of National Compensation Program managing site project plan, key site contact for national team and site leadership team, facilitate and conduct training/education, review annual results and prepare individual teams and Columbus site overall rankings and compensation review.
• Support Organizational Development and Training through leading Columbus site New Hire Assimilation Program, provided ongoing management and development to improve retention, identify development opportunities and training needs, coordinate coaching /buddy system, and create focus meetings.
• Developed and implemented division employee rewards and recognition programs and site staff activities to create a high performance environment and community outreach.
• Operations Partner with HR consultant in on-going support of employee relations issues and investigations, mediation on non-direct reports, benefit enrollment, staffing agency, applicant/talent sourcing, scheduled and conducted mass interviews, job testing, and job recommendations while ensuring adherence to employment laws.

• Operations (promoted) 12/1990 - 05/1998 Responsible for assisting in the implementation of collections/new accounts systems for new business and system conversions following project life-cycle on assigned project team. Conduct system training for supervisors and training staff and work directly with vendors, customers, and internal project teams. Specific Responsibilities:
• Build relationships with clients serving as key contact in the development of collection system. Partner with IT on screen design and layout. Loaded parameter tables, queried database for reports, created and tested system scenarios to identify issues and ensure functionality, and provided client security administration.
• Conducted system Train-the-Trainer sessions for call center trainers and supervisors and serve as key client contact providing on-going technical support.