Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Summary of Skills
  • 7 years HR Business Partner
  • 8 years Management/Leadership Experience
  • 12 Years Operations Experience
  • 14 years Project Management Experience
  • 16 years Training & Development Experience
  • Certified Professional in Human Resources (PHR)
  • Certified Health Care Reform Specialist
  • Member of HR Association of Central Ohio HRACO and Society of Human Resource Management
08/2011 to Current Senior Human Resource Business Partner Xylem Inc. | Zelienople, PA,
  • Successfully partner directly with over 50 + employer organization in multiple industries with over 3000 worksite employees and manage over $5 million of annual controllable revenue for ADP TotalSource. A trusted advisor to our clients (owners and C-level managers) driving value and business solutions. Responsibilities:
  • Evaluate business and department needs completing annual need assessments and proactively develop, implement, and deliver service plans and projects capturing annual objectives.
  • Provide strategic analysis and guidance in all functional areas to include Payroll and Compensation, Benefits, Employee Relationship, Worksite Investigations, Training and Development, Risk Management, Workplace Development, Legal and Compliance.
  • Research and resolve complex questions and issues while ensuring a consistent closed loop resolution process is leveraged driving Stellar Service.
  • Provide mentoring support to new HR Business Partners.
  • Develop and facilitate client onsite and virtual trainings and worksite benefit employee orientations.
  • Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units: Implementation Pilot, Risk Pilot, Learning Solution Group, Kenexa Survey
05/2008 to 08/2011 Senior Implementation Specialist and HR Business Partner - DUAL ROLE ADP TOTALSOURCE - Implementation | City, STATE,
  • Lead the implementation and co-employer partnership for Ohio, KY, and Michigan new business as both Implementation and Human Resource Business Partner developing the Ohio market. Responsibilities:
  • Successfully manage the implementation of new businesses clients ensuring project execution, quality setup, timeliness of deadlines, and client onboarding onto TotalSource.
  • Develop quality relationship with internal partners including Sales and Service Team to ensure new client starts are handled professionally and in accordance with expectations
  • Provide mentoring support to new Implementation Specialist to assist in new hire onboarding and training.
  • Management book of business of Ohio/KY based clients and provide ongoing service and account management as HR Business Partner consulting.
05/2005 to 05/2008 Implementation Manager - Client Services CIGNA HEALTHCARE | City, STATE,
  • Implementation in multiple regions on new business, system conversions, and significant renewal plan changes for employer groups with 200 - 9000 lives and successfully manage implementation specialist. Responsibilities:
  • Led multiple project teams simultaneously dispersed throughout organization and offshore utilizing project management methodologies, strong interpersonal and negotiation skills, utilize multiple systems and project tracking tools.
  • Lead and manage case installation and develop implementation strategy and project plan.
  • Oversee implementation of case installation units with key knowledge in all phases including Contracts, Compliance, Billing, Banking, Eligibility, Structure, Benefit Systems, Call and Claims, web eligibility maintenance tools and employee benefit access tools.
  • Partner directly with clients/employer groups, brokers, vendors, and sales team in development of benefits plan design and implementation strategies, conduct client implementation presentations, ensure compliance of legislation, oversee project communications, and solve and coordinate issue resolutions.
04/2000 to 05/2005 Member Service Manager - Operation CIGNA HEALTHCARE | City, STATE,

Managed of benefit call/claim operations staff with 25 -35 direct reports ensuring both performance and service metrics are met while staff delivers high quality service on multiple benefit plans and products including Managed Care, Indemnity, PPO, and HMO.

  • Support and lead Organization and strategic initiatives for Columbus Operations division (200+ ee's) as a change agent. Responsibilities:
  • Projected performance forecast based on staffing, service volume, and standards. Served as technical resource expert ensuring proper management of all escalated issues relative to eligibility, claims, appeals, healthcare providers, and facility contracts from members, providers, employer groups, and vendors.
  • Led Columbus site implementation of National Compensation Program managing site project plan, key site contact for national team and site leadership team, facilitate and conduct training/education, review annual results and prepare individual teams and Columbus site overall rankings and compensation review.
  • Support Organizational Development and Training through leading Columbus site New Hire Assimilation Program, provided ongoing management and development to improve retention, identify development opportunities and training needs, coordinate coaching /buddy system, and create focus meetings.
  • Developed and implemented division employee rewards and recognition programs and site staff activities to create a high performance environment and community outreach.
  • Operations Partner with HR consultant in on-going support of employee relations issues and investigations, mediation on non-direct reports, benefit enrollment, staffing agency, applicant/talent sourcing, scheduled and conducted mass interviews, job testing, and job recommendations while ensuring adherence to employment laws.
04/1998 to 04/2000 Implementation Analyst- Business Systems Development ALLIANCE DATA SYSTEMS | City, STATE,
  • Operations (promoted) 12/1990 - 05/1998 Responsible for assisting in the implementation of collections/new accounts systems for new business and system conversions following project life-cycle on assigned project team. Conduct system training for supervisors and training staff and work directly with vendors, customers, and internal project teams. Specific Responsibilities:
  • Build relationships with clients serving as key contact in the development of collection system. Partner with IT on screen design and layout. Loaded parameter tables, queried database for reports, created and tested system scenarios to identify issues and ensure functionality, and provided client security administration.
  • Conducted system Train-the-Trainer sessions for call center trainers and supervisors and serve as key client contact providing on-going technical support.
Expected in 2005 Masters of Business Administration | MBA Franklin University, Columbus, Ohio GPA:

Specialization Focus: HR Leadership

Expected in 1997 Bachelor of Science | Health Service Administration Franklin University, Columbs, Ohio GPA:

Honors Graduate: Magna Cum Laude


Certified Professional in Human Resources (PHR)

Certified Health Care Reform Specialist

Professional Affiliations

Society of Human Resource Management (SHRM)

Human Resource Association of Central Ohio


Lead daily activities of the team, attention to quality standards, Human Resource Business Partner, Training & Development, Issue Resolution, Project Management, Performance Management, Management Experience, Hire/Termination, Operations, Strong Client Relationship, MBA advance degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Length

Resume Overview

School Attended

  • Franklin University
  • Franklin University

Job Titles Held:

  • Senior Human Resource Business Partner
  • Senior Implementation Specialist and HR Business Partner - DUAL ROLE
  • Implementation Manager - Client Services
  • Member Service Manager - Operation
  • Implementation Analyst- Business Systems Development


  • Masters of Business Administration
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: