Managed of benefit call/claim operations staff with 25 -35 direct reports ensuring both performance and service metrics are met while staff delivers high quality service on multiple benefit plans and products including Managed Care, Indemnity, PPO, and HMO.
Specialization Focus: HR Leadership
Honors Graduate: Magna Cum Laude
Certified Professional in Human Resources (PHR)
Certified Health Care Reform Specialist
Society of Human Resource Management (SHRM)
Human Resource Association of Central Ohio
Lead daily activities of the team, attention to quality standards, Human Resource Business Partner, Training & Development, Issue Resolution, Project Management, Performance Management, Management Experience, Hire/Termination, Operations, Strong Client Relationship, MBA advance degree
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