Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Focused Senior Business Analyst with exceptional planning and implementation capabilities. Offers over ten years experience in Software Development Methodologies and Project Management. Comprehensive background encompasses utilization and customization of PeopleSoft HCM. Implemented the following applications: SuccessFactors, Plateau, Rearden, Concur, Enwisen, Kenexa, BrassRing, and most recently, Taleo.

  • Advanced problem solving abilities
  • Decisive
  • Superb communication skills
  • Business systems analysis
  • Project management
  • Functional and technical requirements gathering
  • User acceptance testing
  • Critical thinking
  • Functional Lead for a year-long evaluation of HRIS Systems, resulting in selection of Workday. Lead Functional resource in 15 Workday Discovery and Design sessions.
  • Functional Lead for the implementation of Taleo Enterprise edition Recruiting and Onboarding. Completed Functional Design of 11 inbound and outbound integrations between PeopleSoft and Taleo, Testing Documentation, and led Unit and UAT testing. In the first 12 months of use, the system electronically processed 1.5 million applications and automated 34,165 New Hires and 3,112 Rehires. The project transformed the paper-based new hire and rehire process into an electronic application, interview, and onboarding solution. It significantly reduced the amount of time managers spend on back office administration, allowing them more time to focus on managing their restaurants and developing top performers.
  • Designed a HR Data Warehouse to combine reporting of nine disparate data sources, utilizing BusinessObjects InfoView technology.
  • Project Manager for implementation of the Plateau Learning Management System. Project was implemented in eight months and under budget.
  • Created over 200 Functional Design Specifications and accompanying Test Scripts over the last seven years.
Senior HRIS Systems Analyst, 09/2010 - Current
Blue Shield Of California Woodland Hills, CA,
  • Documented process flows and developed requirements for functional improvements and enhancements to PeopleSoft 8.9.
  • Standardized the documentation templates and Software Development Life Cycle methodology used in the HRIS Department in compliance with SOX Requirements.
  • Managed production support for multiple areas of the business, including Finance, Benefits, HR, Compensation, and Payroll. This included report writing, troubleshooting integration failures, completing security requests, and supporting all management levels within the company.
  • Functional Lead for the implementation of Taleo Enterprise edition Recruiting and Onboarding. This boosted company efficiency by streamlining the paper-based new hire and rehire process into an electronic application, interview, and onboarding solution.
  • Partnered with IT, HR, and Payroll Management as a Lead Resource in a year-long evaluation of HRIS resulting in a Workday implementation. Completed fit-gap analysis of all current integrations and customizations to determine Workday solutions, and provided expertise in all functional design sessions during the Plan phase of the Workday implementation.
HRIS Systems Analyst, 04/2010 - 09/2010
Nationwide Children's Hospital Findlay, OH,
  • Completed Functional Design Specifications, Unit Testing, and User Acceptance Testing for projects with Chipotle Mexican Grill, Inc.
  • Defined the scope and goal of new projects, including implementation of inbound and outbound interfaces for a new Hourly Benefits Provider.
  • Provided production support to end users of the system, ranging from HR and Benefits partners to restaurant management.
Sr HR Business Analyst, 11/2007 - 03/2010
J.B. Hunt , ,
  • Managed the Software Development Life Cycle for HR system releases. This consisted of resource management, staff oversight, schedule management, status reporting, Functional Requirements development and documentation, and coordination with other functional departments.
  • Managed and mentored a team of HRIS Professionals including Associate HRIS and HRIS Analysts. Created business analyst training, guided the Analysts when resolving production issues, conducted annual performance reviews, held weekly one-on-one meetings to review task progress, and provided career guidance. Developed custom training for system reporting and development procedures for new staff.
  • Lead resource for complex reporting requests in PeopleSoft.
  • Participated in multiple projects to select Software as a Service (SAAS) solutions. Lead Functional Resource through entire project lifecycle from RFP, Vendor selection, Implementation, and Post Go-Live support.
  • Designed a HR Data Warehouse that combined nine disparate data sources to provided meaningful analytic reporting to Human Resources management.
  • Conducted a Risk Analysis of the organization’s highly customized HR system. The customizations included a complicated benefits module and complex integration between PeopleSoft and ASP vendors. This document was used as the foundational business case to recommend a PeopleSoft upgrade to C-level Executives.
HR Business Analyst, 09/2006 - 11/2007
Koch Industries, Inc. Reno, NV,
  • Lead resource to analyze impact, test, and apply PeopleSoft Tax Updates.
  • Project Manager for the implementation of Plateau Learning Management System at ConAgra. Project was implemented in eight months and under budget.
  • Lead resource to resolve PeopleSoft system production issues such as integration failures and payroll errors.
  • Developed complex reports and analysis of HR data to determine company trends in turnover, staffing, and promotion/demotion transactions.
  • Worked closely with other functional areas to simplify business processes, including Compensation, Organizational Development, Information Technology, Legal and Communications, and the ConAgra Foods Foundation.
  • Collaborated with many outside vendors to transfer approved HR information from the PeopleSoft 8.0 SP1 application.
Associate HR Business Analyst, 01/2006 - 08/2006
Adp Tallahassee, FL,
  • Performed troubleshooting of production failures such as vendor file transfer issues, payroll calculation errors, and employee self-service transaction errors.
  • Generated reports from PeopleSoft to provide statistical data to the HR Community.
  • Business Analyst resource for the implementation of the SuccessFactors Performance Management System.
  • Developed Functional Design Specifications and Test Scripts for functional improvements and enhancements.
Payroll Specialist III, 08/2004 - 11/2005
Envision Healthcare West Newbury, MA,
  • Processed On-Cycle and Off-Cycle payrolls, special bonus and Calendar Year-End processing (including W-2’s and W-2c’s), manual checks, and check reversals.
  • Verified data quality through weekly payroll balancing, maintaining accurate employee wage balances, and reports that analyzed Key Performance Indicators for the HR Community.
  • Utilized FileNet (document imaging software) to scan and document all paperwork associated with the Payroll Processing Department.
Payroll Specialist II, 01/2004 - 07/2004
ConAgra Foods, Inc. City, STATE,
  • Maintained and corrected employee data daily in PeopleSoft 8.0 to ensure data accuracy.
  • Processed stop payment and check void requests.
  • Reconciled ACH Account information between the banks and payroll register.
HRMS Associate, 10/2002 - 2004
1st Choice Personnel City, STATE,
  • Entered master data in payroll and benefits configuration tables on a daily basis.
  • Assisted with testing, maintaining, updating and administering PeopleSoft control tables, including Open Enrollment and Calendar Year-End Processing.
  • Maintained discretion with confidential human resources data in accordance with HIPPA.
B.S: Business Information Management, Expected in June 2011
Bellevue University - Bellevue, NE

4.0 GPA

Technical Skills
  • PeopleSoft 8.0 through 8.9 Payroll, HR, and Benefits modules, including PeopleTools Query Designer 8.21 and 8.51
  • Oracle SQL
  • TOAD for Oracle
  • Experienced with Microsoft Word, Excel, PowerPoint, Project, and Visio
  • Experienced with HP Quality Center and QuickTest
  • Completed Workday Client Training courses in HCM Fundamentals, Benefit Fundamentals, Report Writer, Configurable Security, and Business Process Configuration

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Job Titles Held:

  • Senior HRIS Systems Analyst
  • HRIS Systems Analyst
  • Sr HR Business Analyst
  • HR Business Analyst
  • Associate HR Business Analyst
  • Payroll Specialist III
  • Payroll Specialist II
  • HRMS Associate


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