Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Result oriented HR professional with over 15 years experience acquired in various industries. Strategic business partner to senior management in supporting corporate growth by designing and implementing effective people programs. Experienced in handling HR/Employee Relations related matters both in unionized and non unionized environments. Demonstrated experience in initiating cost containment strategies resulting in significant savings. Excellent ability to address and implement strategic plans for talent acquisition, retention and succession planning.
Highlights
Resourcing
Employee Relations
Conflict resolution
Talent Management
Employee Training and Development
Diversity and Inclusion Initiatives
Reward and Benefit
Organization Design
Performance Coaching
Process improvements
Succession Planning
Performance Management Restructuring and Optimizing structures
Accomplishments
Oversaw the people agenda for a major restructuring exercise impacting 470 employees.
Reduced time to hire by 28% by redesigning the resourcing framework
Achieved 3% headcount reduction through Span and Layers exercise
Reduced overtime and other related costs through cost containment strategies
Redeployment strategies resulting in 47% increase in sales figures
Led Pan African - "Group Resourcing Localisation Project" for 6 countries.
Participated in the design of a Talent
Management Framework and the effective rolling out.
Experience
03/2010 to 02/2016SENIOR HR BUSINESS PARTNERAmazon.Com, Inc. | North Las Vegas, NV,
Provided strategic HR support to all income generating functions of the bank ,that is, Commercial Onshore, Commercial Offshore, Treasury, Markets and Consumer Banking - with an average workforce of 375 employees.
Recent achievements include: Oversaw the HR agenda during the restructuring of the Consumer Banking and the COO function impacting 470 employees.
Project was delivered with limited resources and as per commitment taken vis-�-vis the regulator.
Conducted a span and layer exercise for the bank resulting in a headcount reduction of 3% within designated cluster.
Redesigning the Resourcing Framework leading to a 28% reduction in time to hire and positively impacting bottomline.
This initiative drastically reduced Union querries and delays related to resourcing by 80%.
Supported in the setting up of proper scorecard and metrics to assess performance for the Consumer Banking team enabling them to turn around an 8 year loss making business of around GBP 4 m per year into a GBP 1m profit in 2015.
Clarity of deliverables and measures of success led to a 20% increase in employee engagement as per Employee Opinion Survey report.
Net Promoter Score increased by 22 points as reported by mystery shopping exercise.
Identified and implemented cost optimization initiatives resulting in a 60% decrease in overtime and related costs.
Aligned the Barclays@work reward model with the rest of Barclays Africa.
Proposed and supported the implementation of a redeployment strategy for Barclays@Work resulting in a 47% increase in sales figures, without the need to hire 9 planned headcount.
Participated in the design of the Bank's new Talent Management Framework and the effective rolling out.
Established proper succession planning across all levels for the business I supported.
Led the "Group Resourcing Localisation Project" for 6 countries namely Egypt, Seychelles, Ghana, Mozambique, Tanzania and Mauritius.
07/2009 to 03/2010HR BUSINESS PARTNERFedex | Belleville, MI,
Functions in my cluster comprised of Risk (corporate & Retail), Compliance, Legal, Retail - Lead Generators, Internal Audit, Operational Risk & Control Rigor, Managing Director's office totaling an average workforce of 260 employees.
Apart from the HRBP role, I double hatted as the Resourcing lead from Jan 2009 to Jan 2011, which meant ensuring that the Human Capital plan was in line with the business needs and the banks' strategy to drive business performance.
Facilitated around 20 Performance Development sessions across all levels within the organisation to reinforce high performance culture Created a robust succession planning plan for all senior and critical roles in the organization.
Developed and implemented action plans to address employee performance issues which represented around 18% for Consumer Banking in 2010.
Assisted business in formulating and implementing action plans following Employee Opinion Survey, leading to an average increase of 10 % employee engagement reported in certain functions.
Assisted the Barclays@Work project team in the implementation of the Pan African 'Lead Generator Information System' in Mauritius.
09/2008 to 07/2009TALENT AND RESOURCING CONSULTANT24Hr Homecare | Fullerton, CA,
Worked with business heads to draft the Human Capital plan in line with the bank's strategy and ensured timely delivery to meet organizational objectives.
Supported business in the drafting and evaluation of role profiles.
Recommended the best channel for sourcing of candidates while keeping in mind the cost and available budget.
Drafted internal and external advertisement for business units and ensured same went to internal job board or the press within agreed timelines.
Supported line managers with the shortlisting exercise, preparation of competency based interview guides, conducting interviews and invigilating technical assessments when required.
Built a robust database of potential external candidates as back up to reduce cost on future resourcing needs.
Mapped and attracted the best talent in the market and onboarded around 100 Lead generators in a span of 3 months.
Responsible for all Resourcing governance and MI reporting to the Regional Resourcing team.
Led a 600 Employee files remediation exercise in 2009 for which HR was awarded a green audit.
08/2007 to 08/2008MANAGING DIRECTOR/HR CONSULTANT24Hr Homecare | Concord, CA,
Started EPCSL to offer HR related services to small businesses such as: End to end resourcing i.e from manpower planning to onboarding Dealing with ER issues such as refereeing disputes, firing employees and administering disciplinary procedures.
Drafting of personnel policies and procedures, employee manuals, employment contracts Providing tailor made training programs based on clients needs through our fully accredited training centre Writing of business plans and marking plans.
Connecting entrepreneurs and buyers within my network and acted as a facilitator to maximize opportunities.
06/2007 to 03/2008MANAGING DIRECTORDepartment Of Veterans Affairs | Poplar Bluff, MO,
Introduced and successfully launched the concept of using Instant Tea powder in vending machines targeting mostly reputed large corporates such as Accenture, Air Mauritius, Mauritius Telecom, Orange Business Services etc.
Directed the company' activities in order to maximize investments, and increase profitability.
Promoted the company's products through advertisements, demos and fairs.
Conducted regular evaluation of the company's performance and determined areas for improvement, negotiated contracts with large corporates and agreements with suppliers,liaised with governmental bodies for the approval of Pre-market certificates for future products.
04/2003 to 05/2007MANAGING DIRECTORALLIGATOR AMUSEMENT CO LTD | City, STATE,
Introduced a decentralised approach to the Plush Vending business and captured more than 50% of the island in the first year of operation.
Monitored the organization's financial and budget activities in order to fund operations, maximize investment, and increase efficiency.
Analyzed operations on a regular basis to determine areas of potential cost reduction and process improvement.
Formulated incentive models to motivate staff in meeting targets and ensuring business sustainability.
02/2001 to 03/2003PERSONNEL AND OPERATIONS MANAGERMAURIFAIR INVESTMENT AND TRADING CO LTD | City, STATE,
Handled all HR activities for one of the major gambling business in the country.
Closed pending industrial actions within the first year and sorted around 90% of issues raised at office level thereafter.
Introduced reward programs leading to a 17% inrease in annual income in the first year.
Increased productivity of assembly line staff by 4 folds in the first 5 months leading to an increase of 27% in the number of franchisee i.e from 88 to 112, while company operated units moved from 8 to 13 i.e 62% Introduced measures to reduce client service TAT from 4 days to 2 which supported business to grow 3 times faster and helped to flood the market within 2 years.
Reduced cost of operation for the machine assembly line by 46% in the first 6 months.
Ensured the company was compliant with all regulatory requirements.
09/2000 to 01/2001HUMAN RESOURCES OFFICERTEXTILE INDUSTRIES LTD | City, STATE,
Acted as a liasion officer for employees with regards to company personnel policies, benefits, and procedures.
Processed, verified, and maintained documentation relating to personnel activities such as staffing, recruitment, training, grievances and performance evaluations.
Built a robust filing system to cater for staff data that had been stacked for 28 years.
This helped to swiftly retrieve and access data, making it more compliant to records management policy in place and avoid HR Audit failures.
Education
Expected in 2000MASTER OF PERSONNEL MANAGEMENT | Personnel ManagementUNIVERSITY OF PUNE - INDIA, Pune, MaharashtraGPA: First Class
Expected in 1998BACHELOR OF COMMERCE (BCOM) | Business Administration and Business EntrepreneurshipUNIVERSITY OF PUNE - INDIA, Pune, MaharashtraGPA: First Class
Certifications
SPHR - taking exam in May 2016
Professional Affiliations
SHRM - Professional Member
TAHRA - Professional Member
Languages
Spoken & Written
English
French
Hindi
Creole
Bhojpuri
Skills
Highly effective Personal and Interpersonal skills
Good business acumen
Ability to guide business through Commercial effectiveness
Critical eye for control and compliance
Goal oriented and proven people project management skills
Proven management and leadership skills
Additional Information
2014 –HR LEADERSHIP AWARD BY AFRICA LEADERSHIP AWARDS
2015 –CITATION – '100 MOST
TALENTED GLOBAL HR LEADERS' BY CHRO – ASIA
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