Motivated, personable and organized Senior Level Paralegal with 8+ years of Legal Assistant and Office Assistant experience prioritizing multiple tasks requiring prompt solutions. Driven to provide exceptional administrative support and customer service. I am a fast-learner with interest in developing new skills to better support legal support staff and management to keep operations smooth and boost team productivity.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Advanced proficiency in MS Office applications: Word, PowerPoint, Outlook and Excel.
Thorough understanding of House Counsel applications: ProLaw, Chubb PCard Tool, Claim Vision, Claim Connect and Claim Care
Collaborative and strong interpersonal skills
Expense processing and reporting
Document filing and preparation
Project Management
Adaptability
Verbal and written communication
Time management, optimizing productivity and service quality
Work History
Senior House Counsel Paralegal, 05/2021 to Current Smith And Associates – Houston, TX,
Promoted to Senior House Counsel Paralegal as a result of maintaining a deep knowledge of subrogation practices.
Key senior level Paralegal reporting to and supporting 3 attorneys with 100+ open subrogation cases.
Maintain ProLaw database and document organization for casework, client communication and internal needs.
Streamlined pertinent information to attorneys, clients and other representatives on a daily basis.
Maintain ongoing communication with adverse adjusters and opposing parties for entirety of the claim.
Trained in-house employees during a period of company expansion, to ensure smooth operations and high levels of productivity.
Assisted Law Office Administrator while on leave by administering company expenses by entering supplier invoices, gaining authorization to pay supplier invoices, updating payment details, and answering accounts payable/ receivable.
Optimized organizational systems for firm expenses and recordkeeping.
Monitored communication with Chubb representatives and vendors so that any questions could be responded to quickly and effectively.
House Counsel Paralegal, 10/2017 to 05/2021 Resort Lifestyle Communities – Bay St Louis, MS,
Assisted counsel in workload management by monitoring claim systems, implementing timely updates, and prioritizing a high volume of assignments.
Shouldered administrative duties such as scheduling, filing, responding to inquiries, preparing answers, providing documentation and information for discovery request
Conduct diligent communication with clients and claims representatives to ensure comprehensive research and investigation
Utilized a broad range of research tools, including but not limited to all Chubb claim systems to assess claims and conduct diligent communication with clients, counsel and claims representatives to define and implement strategy.
Managed all incoming correspondence from judges, court administrative staff and opposing parties.
Assisted counsel by coordinating firm cases in easy-to-review format by using Microsoft Excel spreadsheets.
Investigated facts and laws to determine causes of action and strategies for case preparation.
Drove quality control efforts by minimizing downtime and maximizing efficiency to increase recovery.
Developed strategies to resolve cases in client's best interest.
Assisted Managing Attorney in preparing a Best Practices Subrogation Guide
Case Opening:
Managed firm’s shared email inbox, performed conflicts checks, and opened new cases accurately and in a timely manner in the case management system, ProLaw.
Worked with various Chubb representatives, clients and Courts on a daily basis to obtain information and legal documentation pertaining to cases.
Administrated databases containing client information and vital claim data to facilitate office operations.
Implemented training systems for employees, which included feedback through assessments to enhance productivity and accelerate performance in the firm’s case opening process.
Legal File Clerk, 10/2015 to 10/2017 Schueler, Dallavo & Casieri – City, STATE,
Administrated databases containing client information and vital claimdata to facilitate office operations.
Tracked incoming and outgoing files and materials and maintained accurate records, including all daily mail.
Assembled case materials for several cases by organizing, summarizing and collecting documents, information and evidence.
Supported legal team by conducting research, gathering information and interpreting legal documents.
Inputted data such as file numbers, new or updated information or document information codes into ProLaw to support document and information retrieval.
Supported Legal Assistants with overflow and back-up Legal Assistants when Assistant was out of office
Developed and implemented office management procedures to increasing training team productivity and accuracy.
Sales Consultant, 04/2014 to 11/2014 Nordstrom – City, STATE,
Created detailed sales presentations to communicate product features and market data.
Maintained sense of urgency in telephone and in-person customer requests for information.
Completed orders and organized product deliveries to meet customer timetables.
Responsible for monitoring and analyzing daily volume for department and store
Education
Bachelor of Arts: Legal Communications, Expected in Lake Forest College - Lake Forest, IL GPA:
High School Diploma: , Expected in 05/2013 Loyola Academy - Wilmette, IL, GPA:
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