Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Mental health professional driven to help others overcome personal obstacles. Comfortable working autonomously or in team-based setting.

Highly skilled in preparing and leading activities for youths and adults, fostering meaningful relationships with community partners and increasing engagement in the community. Demonstrated leadership skills and encouraged individuals towards personal and spiritual success.

  • MS Office skills
  • Strong writing and verbal skills
  • Budget administration skills
  • Effective communication skills
  • Navigational skills
  • Patient/Client interviewing skills
  • Living skills
  • Proofreading skills
  • Office equipment operation
  • Basic maintenance skills
  • Outstanding memorization skills
  • Typing skills, I can type 121 words per minute
  • Electronic charting skills
  • Exceptional Negotiation skills
  • Interpersonal skills
  • Great active listening skills
  • Troubleshooting skills
  • Coping skills promotion
  • Excellent observation skills
  • Superior communication skills
  • Analytical decision-making skills
07/2010 to Current Senior Hiking Tour Guide Salt River Pima Maricopa Indian Community | Scottsdale, AZ,

This is a contracted position. I was working full-time, but now pick certain days a week to work as I am currently enrolled in Colorado Tech University to obtain my Masters Degree in Psychology.

  • Built detailed knowledge on Las Vegas, Hoover Dam, Route 66, Grand Canyon and all surrounding areas to thoroughly answer guest questions.
  • Kept safety of all members of group at high level.
  • Entertained visitors and tourists with various props and signs to ensure maximum engagement, fun, and lasting memories.
  • Answered questions, pointed out overlooked features, and offered further details about special exhibits so that visitors would be knowledgeable.
  • Provided information through narratives on locations throughout area, relaying lesser-known stories for interest.
  • Researched topics that pertained to tour locations so that such information could be added to scripts.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Collaborated in development of different tour procedures.
  • Improved customer satisfaction by finding creative solutions to problems.
10/2016 to 10/2017 Behavioral Health Technician Seneca Center | King City, CA,

I worked in the Mohave Mental Health outpatient clinic, SMI (Serious Mentally Ill) unit. When I left I had a caseload of 143 Clients.

My duties included:

  • Learned to recognize behaviors associated with substance abuse and recognize signs of being under influence of alcohol or drugs.
  • Educated clients on important life skills, including housekeeping and food preparation.
  • Documented behavioral incidents thoroughly to keep accurate records.
  • Followed standard admissions procedures and documentation requirements for all client intakes.
  • Assisted with execution of client activities, support groups and field trips.
  • Completed reports daily and submitted to management for evaluation.
  • Developed and deepened relationships with fellow staff members to enhance team collaboration.
  • Cultivated relationships with clients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
  • Effectively managed daily charting for each client.
  • Worked with clients to make treatment plans, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
  • Provided client assessments upon admission and discharge.
03/2004 to 11/2007 Youth Counselor Daybreak Behaivoral | City, STATE,

This was a boys home for ages 8-18. It was a locked down facility. We worked with youth who were just out of juvenile prison to re-acclimate them to society and as they reached maturity we taught them adult responsibilities to live on their own. All of our clients were "Court-ordered". We also worked with youth and their families who were on their last chance in the Court system. They had to succeed in our program until they could be re-acclimated back to their homes if the Court deemed it.

  • Collaborated with counselors and parents to report youth behavior and progress.
  • Provided homework assistance to youth residents, helped prepare for tests and signed off on projects and assignments.
  • Monitored and cared for youth in carefully controlled environment to promote safety.
  • Liaised with family members to discuss progress and develop ongoing plans for counseling goals.
  • Drafted progress reports and memos to inform family members of youth progress and needs.
  • Monitored behavior in individual and group sessions and intervened when necessary.
  • Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
  • Added new recreational activities to program to encourage participation in cooking classes, book clubs and oil painting.
  • Advised children and helped to foster improved levels of self-worth and confidence.
  • Promoted positive influence for youngsters by demonstrating appropriate behavior, listening carefully to others and showing respect for people of all ages.
  • Engaged with children in various recreational activities, which included taking them out on weekly community trips to the park, movies, shopping.
  • Communicated with challenged and troubled children in effort to exact positive impact and influence.
Education and Training
Expected in 05/1991 Certified Paralegal | Criminal Law University of Northern Las Vegas, Las Vegas, GPA:
Expected in 10/1987 High School Diploma | State of Arizona, Kingman, AZ, GPA:
Expected in 01/2021 Bachelor of Science | Psychology Colorado Technical University, Colorado Springs, CO GPA:

I currently have a 4.0 Grade Point Average. I am enrolled in a program where I go directly into my Master's Degree through the University. I eventually will work on my Doctorate, as I would like to become a Psychologist.

Expected in 05/2023 Master of Science | Forensic Psychology Colorado Technical University, Colorado Springs, CO GPA:
Activities and Honors
  • CONTACT CAREER OBJECTIVE EMAIL: Adaptable Psychology major (4.0 GPA) currently attending Colorado Technical University.
  • Aiming to leverage proven critical thinking, communication, and interpersonal skills to successfully fill the PHONE: Engagement Specialist/BHT role at your company.
  • Frequently praised (XXX) XXX-XXX as hard-working by my peers, I can be relied upon to help your ADDRESS: company achieve its goals.
  • 1950 Miami Ave.
  • Kingman, AZ, 86401 PROFESSIONAL EXPERIENCE Senior Tour Guide.

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School Attended

  • University of Northern Las Vegas
  • State of Arizona
  • Colorado Technical University
  • Colorado Technical University

Job Titles Held:

  • Senior Hiking Tour Guide
  • Behavioral Health Technician
  • Youth Counselor


  • Certified Paralegal
  • High School Diploma
  • Bachelor of Science
  • Master of Science

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