Passionate, seasoned professional who is well-versed in supporting users and troubleshooting common and advanced problems. Versatile professional bringing remarkable understanding of help desk/system operations focused on finding root causes and making permanent improvements. Offering 3 1/2 years of experience working in high-pressure environments to address customer and end user concerns and questions. Overcame many obstacles and helped reduce cost and found cost effective solutions to overall solve company issues.
Won employee of the quarter within first year of employment and got A+ certification within second year. Currently working on Network +
Well versed in a variety of software and VMWare.
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