Experienced professional offering over 18 years working in airline industry. Proven skills in responding to emergency landing, and medical situations, while maintaining calm demeanor under pressure.
10 years experience as a Building Maintenance Supervisor. Experience in managing and performing all janitorial skills for large commercial facilities. Supervised 3 shifts, in a 365 day operation, always available on call to solve problems during off hours. Negotiated contracts with Unions.
10 yrs Experience in the Food Industry as owner and operator of on site food service. Complying with all state health codes and regulations. HACCP Certified
Skills
Leadership
Adult AED and CPR
Training and coaching
FAA regulations
HACCP Certified
Can operate, fork lift, pallet jack, janitorial equipment, including all floor maintenance
Experience
Senior Flight Attendant, 05/2002 to Current Core Mark – Fresno, CA,
Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
Dealt with mechanical and passenger emergencies according to standards.
Offered answers to passengers' questions and resolved issues that arose during flights.
Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
Kept cabin neat, clean and professional in appearance.
Promoted efficient use of storage space by instructing passengers on best methods for stowing luggage in overhead compartments and under seats.
Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
Served beverages and food items and provided key information about offerings to passengers during flights.
Helped guests locate seats and stow luggage in the appropriate locations.
Restocked and organized food, beverage and passenger items inventory.
Followed safety, passenger and supply pre-flight checklists.
Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Food Service Inventory Controller, 08/1997 to 09/1999 NM School For The Visually Handicapped – City, STATE,
Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
Organized storage areas to maximize movement efficiency and minimize labor.
Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
Investigated inventory discrepancies to maintain recordkeeping validity.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Promoted improvements in process efficiency and productivity by inventory control and loss prevention.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Liaised with vendor representatives to rectify damages and shortages.
Owner Food Service, 06/1987 to 05/1997 Self – City, STATE,
Operated Cafeteria inside Albuquerque Publishing Company, serving approximately 450 customers a day.
Responsible for all ordering, supervising employees, cooking, food prep, food service, work such as washing, peeling, cutting and seeding fruits and vegetables.
Verified compliance with all sanitation and safety requirements.
Principles and concepts behind a HACCP Plan
How to identify biological, chemical, and physical hazards
Facility cleaning and food processes, as well as personnel hygiene
How HACCP is applied to Active Managerial Control (AMC)
Followed recipes and customer requests to prepare high-quality, delicious meals.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Closely adhered to food safety and sanitation procedures established by N.M. Department of Health, successfully passing every inspection.
Provided on site and off site catering for up to 1000 people.
Cross-trained in other kitchen positions to support team and meet customer needs.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
Organized ingredients and restocked supplies to prepare for busy periods.
Building Maintenance Supervisor, 03/1981 to 08/1987 Albuquerque Publishing Co – City, STATE,
Managed and Supervised 3 shift crews, approximately 56 employees.
Supervised facility operations of 265,000 square foot newspaper publishing company, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Established and implemented maintenance procedures for standard maintenance scheduling, including cost control.
Managed team of 56 employees, (3 shifts, 365 days) analogized daily progress reports and overall project planning of work schedules and changing demands.
Collaborated with multiple departments to maximize workflow and efficiency.
Safely and efficiently finished repairs while supporting team members with tasks.
Monitored maintenance scheduling and reported maintenance team information to management.
Adhered to strict operation and maintenance regulations by following instructions and observing guidelines of OSHA and Safety Information sheets
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Provided insight and information to management regarding onsite improvement project specifications.
Managed maintenance activities, including supervising and inspecting equipment.
Handled all delegated tasks, including training and supervising safety procedures of all maintenance of janitorial cleaning equipment.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Recognized by management for providing exceptional customer service.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Education and Training
High School Diploma: , Expected in 05/1974 Del Norte High School - Albuquerque, NM GPA:
: LAW, Expected in University of New Mexico - Albuquerque, NM GPA:
Completed professional development in Law.
Elected as a Municipal Judge in 1998-2016
Required to complete 12 credit hours per year in Judicial Education
Set Up Court, schedule, hearing, trials, and sentencing
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