senior family service specialist resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations.

  • Court Testimony
  • Microsoft Office Suite
  • Legal Standards
  • Community Advocacy
  • Data Organization
  • Case Planning and Management
  • Community Integration
  • Treatment Recommendations
  • Family Needs Assessments
  • Child Abuse and Neglect Identification
  • Intervention Strategies
  • Child Behavior Modification
Work History
Program Director, 03/2023 to Current
Customers Bank, , 105 Vulcan Rd. Homewood, AL
  • Ensure all programs are operating according to local, state, and federal regulations, contract
    requirements, and established policies and procedures.
  • Review all program records and files to ensure compliance with established policies.
  • Act as liaison with other service providers, schools, and community agencies.
  • Review/audit program service delivery and related program documentation.
  • Assist in monitoring progress toward program goals and submitting monthly, quarterly, and
    annual reports, or more often as needed.
  • Assist in colleagues with direction and support associated with grant requirements.
  • Assume other duties and responsibilities designated by the Director of Operations and Executive Director.
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Monitored program performance to identify areas for improvement.
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Senior Family Service Specialist , 06/2020 to 12/2022
Jobs For Delaware Graduates, , Dover, Delaware
  • Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
  • Administered case management for dependant children to provide counseling and formulate treatment plans to determine long-term placement.
  • Conducted intake interviews and completed assessments to understand client needs and discover issues that affect treatment.
  • Facilitated parenting groups to strengthen parenting abilities and provide access to knowledge and skills to encourage positive environments.
  • Maintained confidential records and documentation in Focus database.
  • Planned and participated in off-site and on-site client events and activities.
  • Offered family crisis intervention to manage conflict and identify peaceful resolutions.
  • Assisted parents with appointment scheduling and transportation arrangements to maintain treatment plans.
  • Conducted in-home individual and family counseling sessions to help clients achieve goals and gain insight.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Completed home welfare checks to align with state and program guidelines.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Constructed comprehensive client treatment plans to establish goals and track progress.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Facilitated monthly parenting groups to strengthen parenting abilities and provide access to knowledge and skills to encourage positive environments.
Middle School Teacher (Classroom Specialist), 07/2019 to 06/2020
State Of Delaware, Department Of Human Services, , Dover, Delaware
  • Worked with administrators on behavioral issues to support needs of students.
  • Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
  • Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
  • Prepared daily lesson plans for activities.
  • Assessed submitted class assignments, determined grades and reviewed work with struggling students to boost success chance.
  • Taught subject matter based on information compiled from textbooks, online sites and other educational materials.
  • Integrated technology into classroom as instructional tool, such as Smartboard.
  • Scheduled appointments with parents to discuss student progress and classroom behavior.
  • Administered assessments and standardized tests to evaluate student progress.
  • Led interesting and diverse group activities to engage students in course material.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Cultivated relationships with parents for complete support network.
  • Assessed student comprehension through regular quizzes, tests and assignments.
  • Completed in-service and additional training to maintain professional growth.
  • Established positive rapport with all students and parents through home calls, emails and Parent Teacher Club.
  • Provided one-on-one attention to students, while maintaining overall focus on entire group.
  • Assigned daily lesson plans designed to motivate students and allow for creativity.
  • Leveraged diverse learning strategies to prepare students for higher-level education requirements.
  • Identified signs of emotional or developmental problems in students.
  • Implemented new technologies into classroom, boosting student understanding of subject matter.
  • Administered and graded tests and assignments to evaluate students' progress.
  • Collaborated with specialists to meet needs of IEPs and 504 students requiring extra support.
  • Instructed more than 75 middle school students through lectures, discussions, group activities and demonstrations.
Fraud Investigator, 02/2016 to 06/2019
Company Name, , Dover, Delaware
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Investigated cases of state assistance fraud (Food Benefits, Child Care Assistance, and Cash Assistance).
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Conducted prompt and thorough investigations on referred files.
  • Testified in court for both civil cases, answering questions honestly and respectfully.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Provided exemplary level of customer service to clients and company personnel.
  • Carried out day-day-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination
  • Testified in court for both civil and criminal cases, answering questions honestly and respectfully
  • Conducted prompt and thorough investigations on referred files
Master of Science: Social Work, Expected in 10/2022 to Delaware State University - Dover, DE,
Master of Science: Administration of Human Services, Expected in 05/2019 to Wilmington University - New Castle, DE,
Bachelor of Science: Psychology, Expected in 08/2018 to Wilimington Univesity - New Castle, DE ,

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Resume Overview

School Attended

  • Delaware State University
  • Wilmington University
  • Wilimington Univesity

Job Titles Held:

  • Program Director
  • Senior Family Service Specialist
  • Middle School Teacher (Classroom Specialist)
  • Fraud Investigator


  • Master of Science
  • Master of Science
  • Bachelor of Science

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