Catering and Conference professional with operations experience at some of the top convention properties in the world. Progressively responsible track record demonstrates commitment to best practices and impressive results in Strategic Event Planning, Facilities and Program Coordination, Budgets, Logistics management and customer satisfaction. Certified Meeting Professional. Skilled team leader, staff supervisor and trainer in catering and event management.
All Microsoft Applications including Microsoft Office, POS, Delphi, Meeting Matrix, and
Senior Event Manager, 04/2014 to Current Company Name – City, State
Responsible for all aspects and details of assigned corporate and association events starting at the Hilton New Orleans Riverside and moving over to The Roosevelt ( A Waldorf Astoria Property) Sports teams both college and professional level for NBA, NFL and Collegiate level Football and Basketball Team housing, meals and press coordination.
Coordinated Events associated with New Orleans Bowl, Sugar Bowl, and Super Bowl 47 in 2013.
Transferred to The Roosevelt in 2014 and helped solidify a department with high turnover and poor curvey results.
Increased revenues through upselling and opportunity selling for groups in F & B and Ancillary revenues.
Improved communications and interaction between departments with interactive and conversations including staff development and input.
Gained a new level of trust with hourly employees and line staff.
Catering Conference Manager, 01/2003 to 03/2010 Company Name – City, State
Responsible for all aspects and details of assigned client events and functions at the world's largest Four- Star / Five-Diamond resort
Front Office Supervisor, Company Name – City, State
Full front office operations from check in, check out, concierge and managing guest challenges.
Collaborate on group functions including reservations, accounting and DMC interaction for up to 6,800 guests.
Concession Supervisor, 01/2003 to 01/2005 Company Name – City, State
Operated floor concessions and bars for events in 25,000 seat arena.
Setup to strike for each event.
with accounting and inventory.
Senior Technical Assistant, 01/1999 to 01/2003 Company Name – City, State
Supported engineers with technical support in a test lab environment including equipment ordering, tracking.
and installation repair of EWSD telephone switching equipment.
Skills to build, design and test electrical system.
Front Office Manager, 01/1997 to 01/1999 Company Name – City, State
Supervised all front office personnel including desk agents, bellmen, concierge, valet and night audit.
within labor budgets and forecasts while maintaining a positive guest experience.
Front Office Supervisor, 01/1990 to 01/1997 Company Name – City, State
Ensured front office and concierge departments maintained optimum levels of personal service at an exclusive.
and private beach resort.
Marina Attendant / Captain,
Assisted Yacht crews with necessary tasks and supported resort group business with boat tours, fishing trips.
and Everglades excursions.
Event Manager, 04/2012 to 04/2014 Company Name – City, State Coordinated Events associated with New Orleans Bowl, Sugar Bowl, and Super Bowl 47 in 2013.
Bachelor: Nuclear Power Machinist Mate, July 1996 Lynn University - City, State Nuclear Power Machinist Mate
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held:
Senior Event Manager
Catering Conference Manager
Front Office Supervisor
Senior Technical Assistant
Front Office Manager
Marina Attendant / Captain
Bachelor : Nuclear Power Machinist Mate , July 1996
Create a job alert for [job role title] at [location].