Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Program Executive committed to client satisfaction with a strategic focus and a tactical mindset who ensures that corporate goals and profitability are maintained or exceeded whenever possible.
Skills
Effective team management
Strategic focus with a tactical mindset
Excellent problem-solving abilities<br>
System upgrades
Excellent communication skills<br>
Excellent diagnostic skills
Website and portal monitoring
Data backup and retrieval
QA tools
Enterprise technologies
Database design
Risk mitigation skills
Technical specifications creation
Work History
06/2012 to Current
Senior Engagement ManagerAmazon.Com, Inc. – San Luis Obispo, CA,
Monitored all financial implications of all internal and external client programs.
Ensured program adherence to project plans and development/mitigation of risks assessed for timely completion.
Executive reporting of program status, client satisfaction, and profitability.
Monitored and ensured delivery of all client program components by project teams within project management and contractual constraints
Ensured client satisfaction with third party software products integration by developing program for modification of either integration points or business processes.
Coordinated the project team development and implementation of complex Internet and Intranet applications on multiple platforms.
Coordinated project team interaction with systems partners to finalize designs and confirm requirements.
Ensured continued maintenance and development of bug fixes and patch sets for existing web applications that met client needs.
Ensured project teams delivered network, system and data availability and integrity through preventative maintenance and upgrades.
Led project team creation of the documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Ensured project teams built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
Designed SharePoint page and page layouts for client programs, serving as the project team\'s SharePoint support for all training and technical complications while ensuring that all client-related documentation was appropriately stored and archived.<br>
Consistently made sure all project teams met deadlines and requirements for all production work orders.
Managed teams for creative projects from concept to completion while managing outside vendors and clients.
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements on all delivered projects and programs.
Led project team developing training materials for junior members of IT team regarding network security and troubleshooting of system components and project management methodologies.
Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Ensured adherence to methodologies for object-oriented software development and efficient database design.
09/2011 to 05/2012
Project ManagerDepartment Of Agriculture – Cave Junction, OR,
Managed concurrent project teams through multiple application upgrades of key outpatient Electronic Medical Record (EMR) systems
Ensured project teams maintained standards set by HIPPA and 21 CFR Part 11 and Part 45.
Developed User Support Center as a single source of information for users of theElectronic Medical Record (EMR).
Created processes for consistent and repeatable User Acceptance Testing (UAT) as well as instilled new success measures for the testing.
<font style="line-height: 1.5;"> Coordinated with systems partners to finalize designs and confirm requirements. </font>
Managed teams who provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades by project teams.
<font style="line-height: 1.5;"> Ensure project teams adhered to company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. </font><br>
Designed strategic plan for component development practices to support future projects.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
04/2003 to 09/2012
Systems Implementation ManagerEResearch Technology (dba ERT) – City, STATE,
Established compatibility with third party software products by developing program for modification and integration.
Managed User Testing Acceptance teams, including adherence to repeatable standards.
Ensure compliance with HIPPA, 21 CFR Part 11 and Part 45.
Developed program to have a repeatable process for system validation and implementation.
Executive reporting of project statuses.
Coordinated with systems partners to finalize designs and confirm requirements.
Acted as a key contributor to vendor development of third party products.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Developed process for introducing new software products into the Cardiac Safety Market.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
<font style="line-height: 1.5;"> Managed creative projects from concept to completion while managing outside vendors. </font><br>
Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Education
Expected in 2008
MBA: Business/Finance Drexel university, Lebow College of Business - Philadelphia, PA GPA:
Expected in 2004
Master of Science: Computer Information Systems University Of Phoenix - Philadelphia, PA GPA:
Expected in 1993
Associate of Science: Nursing San Joaquin Delta College - Stockton, CA GPA:
Expected in 1990
Associate of Arts: Social Sciences San Joaquin Delta College - Stockton, CA GPA:
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