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Senior Engagement Manager Resume Example

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SENIOR ENGAGEMENT MANAGER
Professional Summary
Program Executive committed to client satisfaction with a strategic focus and a tactical mindset who ensures that corporate goals and profitability are maintained or exceeded whenever possible.
Skills
  • Effective team management
  • Strategic focus with a tactical mindset
  • Excellent problem-solving abilities
  • System upgrades
  • Excellent communication skills
  • Excellent diagnostic skills
  • Website and portal monitoring
  • Data backup and retrieval
  • QA tools
  • Enterprise technologies
  • Database design
  • Risk mitigation skills
  • Technical specifications creation
Work History
06/2012 to Current
Senior Engagement ManagerAmazon.Com, Inc. – San Luis Obispo , CA
  • Monitored all financial implications of all internal and external client programs.
  • Ensured program adherence to project plans and development/mitigation of risks assessed for timely completion.
  • Executive reporting of program status, client satisfaction, and profitability.
  • Monitored and ensured delivery of all client program components by project teams within project management and contractual constraints
  • Ensured client satisfaction with third party software products integration by developing program for modification of either integration points or business processes.
  • Coordinated the project team development and implementation of complex Internet and Intranet applications on multiple platforms.
  • Coordinated project team interaction with systems partners to finalize designs and confirm requirements.
  • Ensured continued maintenance and development of bug fixes and patch sets for existing web applications that met client needs.
  • Ensured project teams delivered network, system and data availability and integrity through preventative maintenance and upgrades.
  • Led project team creation of the documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Ensured project teams built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
  • Designed SharePoint page and page layouts for client programs, serving as the project team\'s SharePoint support for all training and technical complications while ensuring that all client-related documentation was appropriately stored and archived.
  • Consistently made sure all project teams met deadlines and requirements for all production work orders.
  • Managed teams for creative projects from concept to completion while managing outside vendors and clients.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements on all delivered projects and programs.
  • Led project team developing training materials for junior members of IT team regarding network security and troubleshooting of system components and project management methodologies.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Ensured adherence to methodologies for object-oriented software development and efficient database design.
09/2011 to 05/2012
Project ManagerDepartment Of Agriculture – Cave Junction , OR
  • Managed concurrent project teams through multiple application upgrades of key outpatient Electronic Medical Record (EMR) systems
  • Ensured project teams maintained standards set by HIPPA and 21 CFR Part 11 and Part 45.
  • Developed User Support Center as a single source of information for users of theElectronic Medical Record (EMR).
  • Created processes for consistent and repeatable User Acceptance Testing (UAT) as well as instilled new success measures for the testing.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Managed teams who provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades by project teams.
  • Ensure project teams adhered to company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Designed strategic plan for component development practices to support future projects.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
04/2003 to 09/2012
Systems Implementation ManagerEResearch Technology (dba ERT) – City , STATE
  • Established compatibility with third party software products by developing program for modification and integration.
  • Managed User Testing Acceptance teams, including adherence to repeatable standards.
  • Ensure compliance with HIPPA, 21 CFR Part 11 and Part 45.
  • Developed program to have a repeatable process for system validation and implementation.
  • Executive reporting of project statuses.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Acted as a key contributor to vendor development of third party products.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Developed process for introducing new software products into the Cardiac Safety Market.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Education
2008
MBA: Business/Finance
Drexel university, Lebow College of Business - City, State
2004
Master of Science: Computer Information Systems
University Of Phoenix - City, State
1993
Associate of Science: Nursing
San Joaquin Delta College - City, State
1990
Associate of Arts: Social Sciences
San Joaquin Delta College - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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Resume Overview

School Attended

  • Drexel university, Lebow College of Business
  • University Of Phoenix
  • San Joaquin Delta College

Job Titles Held:

  • Senior Engagement Manager
  • Project Manager
  • Systems Implementation Manager

Degrees

  • MBA : Business/Finance
    Master of Science : Computer Information Systems
    Associate of Science : Nursing
    Associate of Arts : Social Sciences

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