LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Program Executive committed to client satisfaction with a strategic focus and a tactical mindset who ensures that corporate goals and profitability are maintained or exceeded whenever possible.
Skills
  • Effective team management
  • Strategic focus with a tactical mindset
  • Excellent problem-solving abilities<br>
  • System upgrades
  • Excellent communication skills<br>
  • Excellent diagnostic skills
  • Website and portal monitoring
  • Data backup and retrieval
  • QA tools
  • Enterprise technologies
  • Database design
  • Risk mitigation skills
  • Technical specifications creation
Work History
06/2012 to Current
Senior Engagement Manager Amazon.Com, Inc. San Luis Obispo, CA,
  • Monitored all financial implications of all internal and external client programs.
  • Ensured program adherence to project plans and development/mitigation of risks assessed for timely completion.
  • Executive reporting of program status, client satisfaction, and profitability.
  • Monitored and ensured delivery of all client program components by project teams within project management and contractual constraints
  • Ensured client satisfaction with third party software products integration by developing program for modification of either integration points or business processes.
  • Coordinated the project team development and implementation of complex Internet and Intranet applications on multiple platforms.
  • Coordinated project team interaction with systems partners to finalize designs and confirm requirements.
  • Ensured continued maintenance and development of bug fixes and patch sets for existing web applications that met client needs.
  • Ensured project teams delivered network, system and data availability and integrity through preventative maintenance and upgrades.
  • Led project team creation of the documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Ensured project teams built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
  • Designed SharePoint page and page layouts for client programs, serving as the project team\'s SharePoint support for all training and technical complications while ensuring that all client-related documentation was appropriately stored and archived.<br>
  • Consistently made sure all project teams met deadlines and requirements for all production work orders.
  • Managed teams for creative projects from concept to completion while managing outside vendors and clients.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements on all delivered projects and programs.
  • Led project team developing training materials for junior members of IT team regarding network security and troubleshooting of system components and project management methodologies.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Ensured adherence to methodologies for object-oriented software development and efficient database design.
09/2011 to 05/2012
Project Manager Department Of Agriculture Cave Junction, OR,
  • Managed concurrent project teams through multiple application upgrades of key outpatient Electronic Medical Record (EMR) systems
  • Ensured project teams maintained standards set by HIPPA and 21 CFR Part 11 and Part 45.
  • Developed User Support Center as a single source of information for users of theElectronic Medical Record (EMR).
  • Created processes for consistent and repeatable User Acceptance Testing (UAT) as well as instilled new success measures for the testing.
  • <font style="line-height: 1.5;"> Coordinated with systems partners to finalize designs and confirm requirements. </font>
  • Managed teams who provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades by project teams.
  • <font style="line-height: 1.5;"> Ensure project teams adhered to company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. </font><br>
  • Designed strategic plan for component development practices to support future projects.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
04/2003 to 09/2012
Systems Implementation Manager EResearch Technology (dba ERT) City, STATE,
  • Established compatibility with third party software products by developing program for modification and integration.
  • Managed User Testing Acceptance teams, including adherence to repeatable standards.
  • Ensure compliance with HIPPA, 21 CFR Part 11 and Part 45.
  • Developed program to have a repeatable process for system validation and implementation.
  • Executive reporting of project statuses.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Acted as a key contributor to vendor development of third party products.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Developed process for introducing new software products into the Cardiac Safety Market.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • <font style="line-height: 1.5;"> Managed creative projects from concept to completion while managing outside vendors. </font><br>
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Education
Expected in 2008
MBA: Business/Finance
Drexel university, Lebow College of Business - Philadelphia, PA
GPA:
Expected in 2004
Master of Science: Computer Information Systems
University Of Phoenix - Philadelphia, PA
GPA:
Expected in 1993
Associate of Science: Nursing
San Joaquin Delta College - Stockton, CA
GPA:
Expected in 1990
Associate of Arts: Social Sciences
San Joaquin Delta College - Stockton, CA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Drexel university, Lebow College of Business
  • University Of Phoenix
  • San Joaquin Delta College
  • San Joaquin Delta College

Job Titles Held:

  • Senior Engagement Manager
  • Project Manager
  • Systems Implementation Manager

Degrees

  • MBA
  • Master of Science
  • Associate of Science
  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: