Senior Engagement Manager Resume Example
Love this resume?Build Your Own Now
SENIOR ENGAGEMENT MANAGER
Professional Summary
Program Executive committed to client satisfaction with a strategic focus and a tactical mindset who ensures that corporate goals and profitability are maintained or exceeded whenever possible.
Skills
|
|
Work History
06/2012 to Current
Senior Engagement ManagerAmazon.Com, Inc. – San Luis Obispo , CA
- Monitored all financial implications of all internal and external client programs.
- Ensured program adherence to project plans and development/mitigation of risks assessed for timely completion.
- Executive reporting of program status, client satisfaction, and profitability.
- Monitored and ensured delivery of all client program components by project teams within project management and contractual constraints
- Ensured client satisfaction with third party software products integration by developing program for modification of either integration points or business processes.
- Coordinated the project team development and implementation of complex Internet and Intranet applications on multiple platforms.
- Coordinated project team interaction with systems partners to finalize designs and confirm requirements.
- Ensured continued maintenance and development of bug fixes and patch sets for existing web applications that met client needs.
- Ensured project teams delivered network, system and data availability and integrity through preventative maintenance and upgrades.
- Led project team creation of the documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Ensured project teams built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Designed SharePoint page and page layouts for client programs, serving as the project team\'s SharePoint support for all training and technical complications while ensuring that all client-related documentation was appropriately stored and archived.
- Consistently made sure all project teams met deadlines and requirements for all production work orders.
- Managed teams for creative projects from concept to completion while managing outside vendors and clients.
- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements on all delivered projects and programs.
- Led project team developing training materials for junior members of IT team regarding network security and troubleshooting of system components and project management methodologies.
- Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
- Ensured adherence to methodologies for object-oriented software development and efficient database design.
09/2011 to 05/2012
Project ManagerDepartment Of Agriculture – Cave Junction , OR
- Managed concurrent project teams through multiple application upgrades of key outpatient Electronic Medical Record (EMR) systems
- Ensured project teams maintained standards set by HIPPA and 21 CFR Part 11 and Part 45.
- Developed User Support Center as a single source of information for users of theElectronic Medical Record (EMR).
- Created processes for consistent and repeatable User Acceptance Testing (UAT) as well as instilled new success measures for the testing.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Managed teams who provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades by project teams.
- Ensure project teams adhered to company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Designed strategic plan for component development practices to support future projects.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
04/2003 to 09/2012
Systems Implementation ManagerEResearch Technology (dba ERT) – City , STATE
- Established compatibility with third party software products by developing program for modification and integration.
- Managed User Testing Acceptance teams, including adherence to repeatable standards.
- Ensure compliance with HIPPA, 21 CFR Part 11 and Part 45.
- Developed program to have a repeatable process for system validation and implementation.
- Executive reporting of project statuses.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Acted as a key contributor to vendor development of third party products.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
- Developed process for introducing new software products into the Cardiac Safety Market.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Managed creative projects from concept to completion while managing outside vendors.
- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Education
2008
MBA: Business/Finance
Drexel university, Lebow College of Business - City, State
Drexel university, Lebow College of Business - City, State
2004
Master of Science: Computer Information Systems
University Of Phoenix - City, State
University Of Phoenix - City, State
1993
Associate of Science: Nursing
San Joaquin Delta College - City, State
San Joaquin Delta College - City, State
1990
Associate of Arts: Social Sciences
San Joaquin Delta College - City, State
San Joaquin Delta College - City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Measurable results
- Typos
Resume Overview
School Attended
- Drexel university, Lebow College of Business
- University Of Phoenix
- San Joaquin Delta College
Job Titles Held:
- Senior Engagement Manager
- Project Manager
- Systems Implementation Manager
Degrees
- MBA : Business/Finance
Master of Science : Computer Information Systems
Associate of Science : Nursing
Associate of Arts : Social Sciences
Similar Resumes
