Military professional with experience managing teams, maintaining heavy equipment and producing graphics, overlays and reports, as well as disseminating tactical information. Actively seeks additional responsibilities and resolves problems quickly and efficiently.
Secret Security Clearance
40+ WPM typing
Firearm and explosives handling
Strong Verbal Communication
Effective Team Leader
January 2016-CurrentSenior Drill Sergeant | US ARMY | Camp McCrady Training Center, Eastovet, SC
Developed and led training programs in preparation for combat.
Expert in tactical and technical guidance.
Surveyed and analyzed terrain to determine optimum equipment placement and use.
Tracked personnel and supplies within the company.
Tracked and filed administrative paperwork and personnel folders.
Maintained 100% accountability of all assigned equipment worth more than $4,000,000.00
Aided superiors in the planning, resourcing and execution of training.
Reviewed disciplinary and other adverse actions and made recommendations.
Planned and briefed personnel on missions.
Strong Verbal Communication
November 2015-January 2016Customer Service Representative | Internal Revenue Service | San Patricio Office Center 7 Tabonuco Street Guaynabo, PR 00968
Responded to a variety of personal or telephone inquiries.
Explained, or assisted in preparing, the forms and documents needed to meet reporting requirements or to support claims or application for benefits.
Followed up on or expedite action on pending cases, initiated action to resolve discrepancies and adjust agency records that may be incomplete or erroneous.
Contacted other agencies, employers, schools, or other organizations or individuals to obtained or verify information needed for agency determinations.
Provide basic information on related Federal, State, or local programs, contacted various civic, veterans, or other organizations.
Knowledge of the agency program.
Ability to comprehend and explain to others numerous quasi-legal guidelines, adaptability; poise; tact; and objectivity.
Writing ability and skill in making oral presentations to groups.
May 2012-October 2015Tax Technician | Department of Treasury of Puerto Rico | Calle Indendente Ramirez Hato Rey, PR 00919
Determine tax liability and collecting taxes from individuals or corporations according to state laws and regulations.
Research and maintain knowledge of return tax code changes.
Properly evaluate financial information and records of each case and determine next course of action in order to properly address case.
Contact taxpayers by telephone or mail in order to request supporting documentation and/or notify them when accounts are delinquent.
Audit and analysis corporations and individuals return tax forms to verify if taxpayer's personal information is correct and if computations have been performed in accordance with Internal Revenue Code.
Update tax return data into computers for processing and verification with data in main servers to determine if taxpayer is in compliance with code and regulations.
Wrote reports of research specifying objectives, data gathered and conclusions.
CurrentM.D.: TAXATIONTURABO UNIVERSITY, GURABO, PUERTO RICO
2015Bachelor of Arts: ACCOUNTINGMETROPOLITAN UNIVERSITY, CUPEY, PUERTO RICO