Results-oriented Electrical Engineer known as a consistent team player with skilled technical abilities. Expert Electrical Engineer with 15+ years extensive experience leading Research and Development departments. Hands-on Electrical Engineer with over six years experience in microcomputer controlled system design and quality assurance methodology. CAD Drafting professional with broad understanding of design and construction process with exceptional creativity, problem solving and interpersonal skills. Competent Electrical Engineer with over five years professional experience and a strong ability to mentor others. Competent Electrical Engineer with over five years professional experience and a strong ability to mentor others. Detail-oriented Electrical Engineer specialized in robotics manufacturing. Highly motivated CAD Drafting professional with over 10 years experience managing multiple electro-mechanical design and structural drafting projects.
Exceptional interpersonal communication
Client account management
Database management software
Superior time management
HTML and XML
MS SQL Server 2000
Senior Director/Owner, 01/2012 to Current Intelex Edge – Morgan Hill, CA
10 years Technical Writing experience; 5 years managing Technical Writers Worked with software developers and product managers to develop technical specifications and end-user documentation for a high-tech network monitoring and security software product Managed diverse technical writing teams in California and Bangalore, India Worked closely with a cross-functional team SMEs from product management, customer support, and sales and marketing to design and develop product documentation, help pages, and web presence.
Developed content and wrote Software Developers Kit (SDK) Developed document content describing the software products configuration parameters for product release notes and system administrators' guides from reading the product source code in Visual Basic and C++.
Worked with technical writing team to develop and document style guides, document development work-flow, and content management processes Proposed, planned, and managed the implementation of xMetal and the conversion of technical and marketing document content to DITA/XML Monitored productivity and managed risks and issues to maintain and in some cases shorten the schedule for developing content and documents as needed to meet product release schedules.
Taught best practices for lean documentation and worked with the technical writers to implement these practices.
Senior Technical Writer/Manager, 01/2007 to 01/2012 Narus Inc. /The Boeing Company – Sunnyvale, CA
Developed content for product guides for user reference, installation and deployment, product quick-start, troubleshooting, system administration, and API Wrote API and SDK single-source content for product help pages and user-guides using xMetal, FrameMaker, and Robohelp Planned and managed the conversion of content from FrameMaker to xMetal single-source format Trained team of technical writers on the concepts of a single-source repository and the use of xMetal, DITA, and XML, Developed and instituted DITA documentation standards and modified existing content to comply with these standards Developed and maintained documentation schedules in MS Excel and Project and worked with Product Managements to keep the document release scheduled in consort with the product release schedules Developed company xMetal single-source standards and best-practices Collaborated with Engineering, Quality Assurance, Customer Support, Sales, and Marketing teams to identify product and audience requirements for documentation Wrote and edited product release note content in HTML Created and maintained Technical Publications department Intranet web site Published customer documentation in HTML/XML and PDF formats for Marketing and Sales.
Senior Technical Writer, 01/2006 to 01/2007 Sanmina-SCI – San Jose, CA
Created and maintained production documentation release schedules Wrote Sales Support Web Developers manual Wrote SDK and API manuals detailing processes, forms, functions, and parameters by reading the source code Wrote the system specifications for the in-house developed sales and marketing CRM tools Wrote Sales Tools and Reports (STAR) and Administrator's Tool Programmer reference guides.
Senior Technical Writer, 01/2002 to 01/2006 Genesys Telecomunications – Daly City, CA
Wrote user manuals and network switch reference material for multiple vendors for the call center servers' solutions developed by Genesys Worked with Product Management and Marketing to write and publish product release notes Wrote reference manuals with Grammar and Traps descriptions and examples Developed content for functional and design specifications from product requirements and interviews with Product Managers Wrote deployment procedures for new products.
Senior Technical Writer, 01/1999 to 01/2002 LSI Corporation, Avago Technologies Company – Milpitas, CA
Developed content and wrote the technical datasheets for LSI semiconductor products.
Developed content and tested the product help pages for software installations.
Wrote user reference manuals, system administrators guides, network engineer reference, and system installation and deployment guides.
Wrote product release notes.
Project Management Training, San Jose State University, February-March, 2013Technical writing certification classes, UCSC Extension, Santa Clara, 2000-2012Genesys training: VoIP, VoiceXML Application Development, San Francisco, 2005HTML Programming/WebPage design, Certificate of Achievement, Fremont: Science and Technology, University of Alberta - AB Science and Technology
Master of Science: Far Eastern Federal University - Vladivostok
PhD: Ukrainian Academy of Sciences - Lviv
Project Management Institute (PMI)
Society of Technical Communication (STC)
User Experience Professional Network