American Career College and West Coast University is a private post-secondary institution that trains students in the Allied Health sector with annual revenue of over $300 million. Oversaw the Student Information System for both brands which had a student portal, faculty portal and several integrations into other systems such as a CRM system and internal applications developed on SharePoint platform.
Developed business processes and Service Level Agreements used by the business analysts and support engineers.
Oversaw an off-shore development team in India to develop innovative solutions on SharePoint platform integrated into the SIS as a means of adding automation to enhance productivity and data validation.
Managed the relationships with vendors associated with the student information system.
Started with the organization as an IT Manager and led the team to stabilize the environment.
Collaborated with the HR department to develop on-board training on systems. This increased the ROI on new associated from day 1 and reduced the number of support tickets from new associates.
I was a key member in the process of planning and moving from a small server room to AT&T collocated datacenter.
I advised in the development and relocation of two of the West Coast campuses.
Aldreteem Inc was created to support small to mid-sized organizations that wanted to implement Enterprise Resource Planning systems but did not have the resources to manage the system in-house.
Accountable for the entire business including overall customer satisfaction and profitability.
Created new revenue streams through by partnering with other ERP vendors that did not have our expertise to deploy solutions on Sage, SAP, Great Plains and Epicor.
Generated new business by signing a national agreement with a leading national hospitality company to manage their ERP system and provide auxiliary IT services.
Strengthened company's business by leading implementation of all projects.
BatchMaster Software Inc develops an Enterprise Resource Planning system for the process manufacturing industries integrated into Sage Platinum, SAP Business One and Microsoft Great Plains. Prior to joining eWorkPlace, their solution was deployed through a network of resellers who did the implementation and primary support. I created new revenue streams for both parties by creating the Client Services group where the resellers focused on client relationships and sales. They could resell our services.
Increased revenue by 60% through the creation of the client services department. The department performed implementations and support.
Enterprise Resource Planning Systems
Enterprise BackOffice Systems
Network Devices and Monitoring Tools
Miscellaneous Applications and Desktop Applications
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