Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
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Professional Summary

Talented Senior IT Director specializing in Business Continuity / Disaster Recovery, IT Technical Services and Data Center Operations. Extensive leadership and management experience delivering information technology solutions to support strategic and tactical health care initiatives. Experienced managing complex systems platforms, Operations, Data Networks, Server Infrastructure; Enterprise Open Systems, Security, Budgeting; Project Management; internal and external resources. Focus on establishing efficient, cost effective solutions to achieve organization objectives and customer satisfaction. Strong operational skills and solid experience regulating policies. Collaborates with senior management, stakeholders, peers, and internal teams to uphold company vision.

  • Executive Leadership
  • Business Continuity
  • Disaster Recovery
  • Budgeting / Financial Management
  • Change Management
  • Collaborative Leadership
  • Contract Management / Negotiations
  • Data Center Management
  • Diversity, Equity & Inclusion
  • ITIL
Work History
Senior Director, 03/2013 - Current
Dell Randolph, TX,

Senior Director Business Continuity and IT Compliance Manage all aspects of Business Continuity and Disaster Recovery. Primary interface to business leaders to define requirements and drive execution of business continuity / disaster recovery solutions enabled through existing and emerging information technology.


  • Drove strategic improvements to enhance operational and organizational efficiencies. Responsible for Financial, PCI and HIPAA IT audits, mitigation, and remediation. Responsible for HIPAA and PCI annual risk assessments and remediation.
  • Directed team of IT and security resources to implement a secure PCI network isolating credit card traffic from enterprise network
  • Developed framework to execute quarterly Cyber Security tabletop exercises to test Incident Response Program
  • Developed Vulnerability Management Programs to address audit findings which increased senior management involvement
  • Partner with leaders across the organization to develop business continuity plans
Senior Director, 06/2007 - 03/2013
Dell Redwood Shores, CA,

Senior Director Technical Services – Led and developed team of Directors responsible for delivering Information Technology functions and multimillion dollar capital and operating budgets. Ensured operational excellence and achieved financial targets. Developed short-and long-term strategic plans to support hospital growth initiatives.

  • Areas of Responsibilities: Physical Networks; Intel; Open Systems Server; Telecommunications; EMR (EPIC) Technical Team; Data Center Operations; Business Continuity / Disaster Recovery; Implementation Coordinators Enterprise Storage and Backups.


  • Led team of 50+ direct / indirect reports; Exercised appropriate cost control to meet budgets
  • Successfully migrated from 5000 sq. ft. Data Center to 15,000 sq. ft. Data Center to accommodate organization's growth
  • Implemented several enterprise network and system replacements to support organization’s structure and evolving business needs
  • Led successful migration from Cold Site (SunGard) Disaster Recovery Solution to 1500 sq. ft. Hot Site hospital data center, ensuring alignment with production environment(s)
  • Transitioned Electronic Medical Record (EMR) conversion from Siemens applications to EPIC EMR solutions, on time, within budget, with minimal impact and downtime to hospital operations
  • Hired and developed EMR EPIC Technical Team to implement new EMR system
  • Evaluated impact of enterprise IT investments of products and services on hospital operations, ensuring stakeholder satisfaction
  • Defined guidelines and principles to guide technology decisions for enterprise initiatives
  • Demonstrated project leadership expertise involving multiple complex projects with resource / budget constraints and deadlines
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
Director of Computing Operations, 05/1998 - 06/2007
Iconma, L.L.C. Redmond, WA,

Managed Enterprise Data Center and all related functions including, Day-to-day management, Coaching and mentoring of staff; Daily Operations; Data Center Security; Mainframe and Mid-Range Systems; Technical Services; Disaster Recovery, After Hours Help Desk Support and Change Management


  • Designed, planned, and implemented three-million-dollar Data Center, relocating and reinstalling all related hardware while maintaining established availability service levels of production systems
  • Implemented a strategic Change Management Processes and daily morning Triage Meeting to review daily events and ensure corrective action occurs
  • Implemented Disaster Recovery for select systems
  • Trained new employees on proper protocols and customer service standards
IT Professional, 10/1977 - 05/1998

Top global manufacturer and marketer of forest and paper products.

  • IT Enterprise Asset Management Consultant
  • Corporate Data Center: Manager; Shift Supervisor; Senior Computer Operator

BSBA: Business Administration And Management, Expected in 04/2001
Wilberforce University - Wilberforce, OH (HBCU),

Managing Critical Resources (Keilty Goldsmith); Data Processing Operations Management (IBM); Managing 24 Hour Operations (Connolly); Managing Conflict (Corporate); Managing Diversity (Coleman); Project Management (AMA)

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Resume Overview

School Attended

  • Wilberforce University

Job Titles Held:

  • Senior Director
  • Senior Director
  • Director of Computing Operations
  • IT Professional


  • BSBA

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