I am a Strategic Business Process Consultant with 18+ years' experience delivering technical solutions to optimize the customer experience. I have managed a diverse range of projects : portfolio conversions > $1 billion (B), data center migrations, delivery of a Iphone application, new product and web development. I excel at interfacing with technical and non-technical stakeholders, creating a shared vision and implementing a solution. I am comfortable managing non-traditional projects which require me to pave a new solutions for my organization.
Business Process Optimization
Customer Relationships Management
New Product Development
Part of team that delivered a $15 B conversion, a $2 B and $1.5 B Deconversions.
Delivered the only 120 day deconversion by Citi Retail Services.
Increased volume by $1 B with the following client startups: Meinke, DriveCard, Finlay, and Ikea CA.
Delivering a new iPhone consumer wallet.
Created a scalable payment solution at Citi, which greatly reduce our time to board new clients and reduced overall cost.
Implemented Direct Authorization Solution which eliminated reliance on an expensive third party vendor.
Program Management: Merchant POS, Merchant Tax Reporting, and Tape Remediation.
Point of Sale expert. Lead numerous Citi-Partner Integrations.
SharePoint administrator and mentor.
Postbaccalaureate 3.99 GPA, University of Nebraska - Omaha, NE
Bachelor of Science: Accounting 3.3 GPA, Creighton University - Omaha, NE
Senior Data Conversion Project Manager, 11/2011 to Current Citi Retail Services – Elk Grove, IL
Added Revenue by delivering $18 B in portfolio migrations.
Delivering a digital wallet.
Created stakeholder & Senior Leadership Communications.
Lead Core Team Meetings.
Comfortable leading calls of 100+ individuals.
Managed larger project in excess of 30,000+ hours.
Technology Integration Lead, 02/2004 to 11/2011 Citi Cards – Elk Grove, IL
Served as an internal consultant managing multiple projects simultaneously.
Saved company millions by implementing direct authorization Solutions.
Coordinated between technical, business, internal, and external teams.
Focused on the seamless integration of Citi Solution into a partner's environment.