LiveCareer-Resume
Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Profile

Over ten years of management and customers services skills in retail and call center environment. Expert computing and technology skills in multiple software applications.

Qualifications
  • Leadership
  • Sales
  • Writing
  • Communications
  • Customer Service
  • Training
  • Counseling
  • Client Support
  • Multitasking
  • Professional
  • Microsoft Office
Relevant Experience

Increased client engagement in all Active Health products and services sales by 98%. each quarter.

Experience
10/2010 to 11/2016
Senior Customer Service Advocate Unitedhealth Group Dublin, OH,
  • Provides daily leadership to customer service staff.
  • Identifies system and workflow improvements to enhance the team’s efficiency.
  • Handles telephone and written correspondence from varied sources.
  • Explains customer/member specific plan of benefits along with member's responsibilities in accordance with contracted arrangements.
  • Documents and tracks all member contacts, events, and outcomes via appropriate systems.
  • Accesses information from a variety of systems and references including contracting and network system.
07/2009 to 09/2010
Shift Supervisor Caci International Inc. Lehi, UT,
  • Completed day to day operation of the store such as overseeing staff.
  • Responded to customer inquiries and complaints.
  • Directed and supervised employees engaged in sales, inventory-taking,
  • Reconciling cash receipts, or in performing services for customers.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Assigned employees to specific duties.
11/2008 to 06/2010
Manager of Parts Sales Sonic Automotive, Inc. Baytown, TX,
  • Resolved customer complaints regarding services, products, or personnel.
  • Monitored sales staff performance to ensure that goals are met.
  • Conferred with company officials to develop methods and procedures to
  • Increased sales, expand markets, and promote business.
  • Determined replacement parts required, according to inspections of old parts,
  • Examined returned parts for defects, and exchange defective parts or refunded money.
09/2007 to 05/2009
Sales Consultant Hoyleton Youth And Family Services Belleville, IL,

•Assessed nutritional needs, diet restrictions and current health plans to develop and implement dietary-care plans and provide nutritional counseling.

•Consulted with physicians and health care personnel to determine nutritional needs and diet restrictions of patient or client.

•Counseled individuals and groups on basic rules of good nutrition, healthy eating habits and nutrition monitoring to improve their quality of life.

•Developed curriculum and prepare manuals, visual aids, course outlines and other materials used in teaching.

2007 to 2008
Recovery Specialist Cooper Pest Solutions Richland, MS,
  • Received payments and post amounts paid to customer accounts.
  • Located and monitored overdue accounts, using computers and a variety of automated systems.
  • Recorded information about financial status of customers and status of collection efforts.
  • Located and notified customers of delinquent accounts by
  • Advised customers of necessary actions and strategies for debt repayment.
  • Skilled in persuading customers to pay amounts due on credit accounts, damaged claims, or non-payable checks, or to return merchandise.
2006 to 2007
Branch Manager Cooper Pest Solutions Roanoke, VA,
  • Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules.
  • Established and maintain relationships with individuals and businesses.
  • Examined, evaluated, and processed loan applications.
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
  • Responded to all customer complaints and resolved any problems.
  • Ensured the highest level of customer service.
2006 to 2007
Branch Manager Advance America City, STATE,
  • Supervised all daily operations of the branch which included: hiring, firing and maintaining of personnel, staff training, and schedules.
  • Established and maintain relationships with individuals and businesses.
  • Examined, evaluated, and processed loan applications.
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
  • Responded to all customer complaints and resolved any problems.
  • Ensured the highest level of customer service.
11/2016 to Current
Sr Appeal & Complaints Analysts Meritain Health City, STATE,
Review, research and respond to complaints within the required time frame established by the better business bureau.Review, research and respond to regulatory complaints including CFPB, state attorney General office and other regulatory agencies. Ensure received complaints are documented and recorded on the appropriate spreadsheets. Provide weekly analyst identifying trends by type, state and client. Validate and verify complaints and answered in timely fashion with the appropriate responses. Identify high risk or problematic complaints and notify Compliance Management team. Complete call reviews, determine if any disciplinary action should be taken. Provide coordination for compliance and regulatory related projects. Effectively communicate levels of risk to specific departments. Ability to advise senior management on any regulatory charges that may affect risk and provide recommendations to mitigate the potential risk. Coordinate with Legal team to ensure aware of potential cross over between complaints and ADLs or lawsuits. Collaborate with Compliance Management Team to ensure that the entire company is aware of compliance requirements and issues.  Support the Director of Compliance, VP of Compliance and Chief Compliance Officer in their roles and daily task. 
 
 
 
 
 
Education
Expected in May, 2013
Bachelor's Degree: Business Administration
Strayer University - Atlanta, GA.
GPA:
Expected in 2016
MBA: Health Services Administration
Strayer University - Atlanta, GA
GPA:
Affiliations
Skills
basic, benefits, cash receipts, counseling, credit, client, customer service, staff training, financial, firing, hiring, inventory, leadership, materials, exchange, money, network, personnel, quality, Reconciling, sales, teaching, telephone, workflow, written

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Strayer University
  • Strayer University

Job Titles Held:

  • Senior Customer Service Advocate
  • Shift Supervisor
  • Manager of Parts Sales
  • Sales Consultant
  • Recovery Specialist
  • Branch Manager
  • Branch Manager
  • Sr Appeal & Complaints Analysts

Degrees

  • Bachelor's Degree
  • MBA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: