Experienced Manager with over 15 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Management & Program Analysis Task prioritization professional,
managed the Continuous Process Improvement (CPI) training program, facilitated process improvement
project teams/rapid improvement events, organized and delivered monthly briefings to senior leadership.
Briefings included status on sustainment of completed events, ongoing CPI initiatives, personnel training and the
upcoming event schedule
Excelled in oral and written communication to leadership, peers, and subordinates.
Considered resident expert in Microsoft products Excel, Project, Publisher, PowerPoint, and SharePoint.
Facilitated "Strategic Alignment and Deployment" sessions addressing the Mission, Vision, Goals, and Objectives
at the Wing, Group, and Squadron levels.
Steered leadership through the establishment of strategies, goals, and objectives using Lean, CPI and
Expertly developed a communication plan to base populous and higher headquarters.
Instructed and mentored new Process Improvement facilitators in upgrade training during Rapid Improvement
Events (RIE) that employ team-building techniques, intricate practical problem-solving concepts and many
other Lean and Six Sigma CPI theories.
The planning, preparation, and arrangement of official functions and activities such as receptions, parties, and officials' dinners in the assigned government quarters. The purchase, preparation, and service of food and beverages in the Commanding General official government quarters. Responsible for the safety, security, and maintenance of all assigned equipment assigned to the Commanding General for official duties. Responsible for quarterly and yearly inventory of official government equipment assigned to the Commanding General. Responsible for budgeting and record-keeping of official funds.
Served as primary process improvement team facilitator and mentor for facilitators in upgrade training.
Led office of five active-duty Airman dedicated to processing improvement initiatives Coordinated the
development and instruction of CPI introductory and advanced courses for all Dover AFB.
Mentored new instructors and taught courses regularly.
Ensured timely and accurate written course material while conveying an appropriate level of understanding for
both entry and intermediate level personnel in areas of Lean and Six Sigma.
Supervised 22 new instructors through lesson plan development, classroom preparation, evaluation and
continual feedback on performance using Air Force established criteria.
Personally taught over 700 Department of Defense personnel on value-added analysis, the process of
identification and elimination of waste and practical problem-solving techniques.
Ensured availability and accuracy of necessary equipment and resources.
Supervised 27 Active Duty Air Force, Reserve, and Civilian personnel interspersed throughout three sections.
Managed all administrative and operational issues.
Directed, scheduled, and coordinated all aircraft defensive system and back shop aircraft flight control,
communication, and navigation system maintenance.
Ensured compliance of all safety and security regulations and procedures.
Recognized and promoted Maintenance Resource Management tools and techniques.
Evaluated and reported individual performance.
Regularly communicated, orally and in writing, strengths and weakness of subordinates in performance reports
and during regular and special feedback sessions.
Verified individual training completion and documentation ensuring compliance with Air Force instructions and
Incorporated Lean tools, Continuous Process Improvement concepts, and Six Sigma theories into everyday
Expertly orchestrated multiple "in-house" Lean events that instilled standard work and sustainable process
Responsible for the food service program in the United State Army Garrison Grafenwoehr consolidate dining facility. Responsible for the reviewed new products at the Food Service Management Boards. Provided recommendations to the board for the removal or inclusion of products on the inventory cataloguer catalog inclusion. Responsible for the procurement of Government subsistence value over $1,000,000 monthly. Develop and plan daily work schedules. Oversee training all current and incoming personnel. Oversee the maintenance and operation of Government equipment worth over 1,500,000. Serve as a contract representative for the consolidate dining facility, ensuring contractors fulfill all aspects of their contract requirements, to include proper procedures in food preparation, administration, accounting, supply, and training. Responsible for the development and implementation of the dining facility standard operating procedures for receiving storing and issue government subsistence to improve accountability.
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