Senior Creative Services Project Manager resume example with 12+ years of experience
JessicaClaire
, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Results-driven Senior Creative Services Project Manager bringing more than 10 years' experience leading
content creation and design solution development. Motivational and attentive with excellent communication and
organizational skills. Versed in both traditional and digital communications.
Skills
Adaptability
Organization
Time Management
Empathy
Leadership
Strategic Planning
Effective Communication
Training & Development
Budget
Project Management Software & Methodologies
Vendor Relationship Management
Accounting, Coding
Streamline, Project Management
Art, Quality
Budgets, Relationship Management
Budget, Research
Com, Sales
Competitive analysis, Strategy
CA, Strategic
Conversion, Strategic Planning
Clients, Time Management
Client, Vendor
Direct mail, Management
Email, Video
Executive management, Web Hosting
Financials, Website
Functional, Workflow
Graphic
Hub
Innovation
Leadership
Logistics
Marketing strategy
Marketing
Media buying
Networks
Newsletters
Newsletter
Online marketing
Performance analysis
Work History
06/2017 to Current
Senior Creative Services Project ManagerFiserv – Springfield, IL,
Manage creative services design and production team, averaging 60+ projects per month ranging from
360 campaigns for innovation to one-off deliverables for 7+ internal departments.
Successfully integrated Simply Good Foods company which, resulted in $538K savings to the
departmental budget.
Initiated, launched, maintain, and continually refine the company's project management system to promote
efficiency, improve workflow capacity, streamline production operations, & increase quality output.
Liaise with partners on their primary marketing objectives, social media strategies, timelines, and
communication plans in relation to production of print, digital and video assets.
Successfully implemented initiative to drive 50% increase across Atkins social channels.
Saw 26% increase in conversion on Amazon, after redesigning clients' creative.
Managed 20+ creative team consisting of; art directors, graphic designers, marketers, social media
managers, photographers, digital artists, and front-end developers.
Produced and successfully launched national digital marketing strategy, with successful social commerce
website, resulting in over 10.5MM impressions / 3.63% engagement rate/ benchmark of 1.09%.
Partnered with InStyle Magazine to create custom digital hub on InStyle.com that resulted in over 13.2MM
impressions and delivered 218% above guaranteed video viewership.
Strategized and managed $10MM budget; streamlined accounting process, budget allocation, invoice
approval, coding, and weekly budget review.
04/2013 to 07/2014
Account & Marketing ManagerAnthem, Inc. – Edison, NJ,
Hired full time after 1 month of 3-month contract.
Coordinated multiple residential and commercial auctions simultaneously, with property values of $3MM-
$20MM+.
Managed strategy, project scope, marketing budgets, media buying, client/vendor relationships, marketing
tactics and analytics.
Handled all marketing financials including expense allocation, payment, tracking, and reconciliation.
Produced, managed, and analyzed digital assets, direct mail tactics, social media campaigns, Google
AdWords, sales, and marketing tools.
Awarded Leaders in Luxury: 2013 Best Marketing Campaign for a Property, by Institute for Luxury Homes.
08/2011 to 11/2012
Marketing & Project Manager – , ,
DreamHost Web Hosting Brea, CA.
Created ‘Customer Spotlight' section on our website, which accelerated traffic to merchant partners and
customer sites, 4x normal rate.
Successfully produced nationwide events, inviting a diverse group of customers to create a dynamic
atmosphere, resulting in retention rate over 87% of attending customers while, doubling the number of
events to strategic plan.
Communicated strategies, latest offerings, and upcoming events, to partners and customers through
various online marketing tactics, newsletters, email blasts, and website.
06/2008 to 07/2011
Marketing CoordinatorM/I Homes – City, STATE,
Served as first point-of-contact on creative team for studios, networks, and executive management for both
acquisition and upgraded marketing campaigns.
Developed, managed, and analyzed dynamic online newsletter and email campaigns to over 1MM
partners and customers, utilizing segmentation marketing.
Successfully strategized, developed, and launched customer life-cycle retention program, resulting in 12%
reduction in attrition.
Executed corporate sponsorships and national promotions with Lakers, Dodgers, Telemundo, and various
premium service events.
Selected for star watch program, customer retention board, competitive analysis research and customer
retention teams.
Education
Expected in
Bachelor of Science: Business Administration, Marketing Kutztown University of Pennsylvania - Kutztown, PA GPA:
Expected in
Associate: Applied Science, Fashion Buying & Merchandising Fashion Institute of Technology - New York, NY GPA:
Work History
06/2017 to Current
Senior Creative Services Project Manager Simply Good Foods, Quest Nutrition & Atkins – El Segundo, CA
Manage creative services design and production team, averaging 60+ projects per month ranging from
360 campaigns for innovation to one-off deliverables for 7+ internal departments.
Successfully integrated Simply Good Foods company which, resulted in $538K savings to the
departmental budget.
Initiated, launched, maintain, and continually refine the company's project management system to promote
efficiency, improve workflow capacity, streamline production operations, & increase quality output.
Liaise with partners on their primary marketing objectives, social media strategies, timelines, and
communication plans in relation to production of print, digital and video assets.
Successfully implemented initiative to drive 50% increase across Atkins social channels.
Saw 26% increase in conversion on Amazon, after redesigning clients' creative.
07/2014 to 04/2017
Project Marketing Manager Bebe – Los Angeles, CA
Managed 20+ creative team consisting of; art directors, graphic designers, marketers, social media
managers, photographers, digital artists, and front-end developers.
Produced and successfully launched national digital marketing strategy, with successful social commerce
website, resulting in over 10.5MM impressions / 3.63% engagement rate/ benchmark of 1.09%.
Partnered with InStyle Magazine to create custom digital hub on InStyle.com that resulted in over 13.2MM
impressions and delivered 218% above guaranteed video viewership.
Strategized and managed $10MM budget; streamlined accounting process, budget allocation, invoice
approval, coding, and weekly budget review.
04/2013 to 07/2014
Account & Marketing Manager Premiere Estates / Braun Corp – Manhattan Beach, CA
Hired full time after 1 month of 3-month contract.
Coordinated multiple residential and commercial auctions simultaneously, with property values of $3MM-
$20MM+.
Managed strategy, project scope, marketing budgets, media buying, client/vendor relationships, marketing
tactics and analytics.
Handled all marketing financials including expense allocation, payment, tracking, and reconciliation.
Produced, managed, and analyzed digital assets, direct mail tactics, social media campaigns, Google
AdWords, sales, and marketing tools.
Awarded Leaders in Luxury: 2013 Best Marketing Campaign for a Property, by Institute for Luxury Homes.
08/2011 to 11/2012
Marketing & Project Manager – ,
DreamHost Web Hosting Brea, CA.
Created ‘Customer Spotlight' section on our website, which accelerated traffic to merchant partners and
customer sites, 4x normal rate.
Successfully produced nationwide events, inviting a diverse group of customers to create a dynamic
atmosphere, resulting in retention rate over 87% of attending customers while, doubling the number of
events to strategic plan.
Communicated strategies, latest offerings, and upcoming events, to partners and customers through
various online marketing tactics, newsletters, email blasts, and website.
06/2008 to 07/2011
Marketing Coordinator Time Warner Cable – El Segundo, CA
Served as first point-of-contact on creative team for studios, networks, and executive management for both
acquisition and upgraded marketing campaigns.
Developed, managed, and analyzed dynamic online newsletter and email campaigns to over 1MM
partners and customers, utilizing segmentation marketing.
Successfully strategized, developed, and launched customer life-cycle retention program, resulting in 12%
reduction in attrition.
Executed corporate sponsorships and national promotions with Lakers, Dodgers, Telemundo, and various
premium service events.
Selected for star watch program, customer retention board, competitive analysis research and customer
retention teams.
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