senior community manager resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Poised and forward-thinking Community Manager touting 20 years of expertise promoting safety of residents and employees alike. Knowledgeable resource adept at keeping residents engaged and happy with a strong sense of community. Promoting exemplary skills in project management and accurate property record keeping.
Skills
Data-driven decision making
Team collaboration and leadership
Training & Development
Mediation and crisis intervention
Quantitative and qualitative analysis
Budget Preparation
Property Management
Real Estate
Microsoft Office
Google Suite
Work History
12/2021 to CurrentSenior Community ManagerFirstservice Residential | San Francisco, CA,
Responsible for 1000+ residents
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Determine and implement solutions for tenant and building maintenance issues
Oversee SCEP/RSO Lender and Insurance requests
Manage financials for 40+ properties
Coordinate daily work schedules for team within portfolio
Oversee contractor/vendor work and ensure it is operated and completed in accordance with company standard and state laws
Oversee attainment of budgeted goals by analyzing and evaluating financial statements, and reconciling monthly statements against approved budget
Provided leadership to team of community managers and leasing agents
Hired and trained 5 new team members in first 2 months
Analyzed and interpreted market data to identify trends that may impact portfolio
04/2019 to 12/2021Senior Admissions AdvisorCleveland Chiropractic College | Overland Park, KS,
Managed School of Medicine specialty programs
Weekly report directly to CFO.
Reviewed and discussed new students' academic credentials, interests and educational goals.
Helped develop specialty programs and maintain high student body retention rate through strong marketing push.
Assessed student's abilities and recommended degree programs to highlight strengths.
Excelled in enrolling students and meeting budgets and goals.
Integral part of acceptance and student conduct committee.
Member of advisory board that dealt with student concerns and interdepartmental work training.
Talent acquisition- sourced and hired over 10 new admissions advisors per year
Trained over 200 team members throughout Southern California in development, management and resource utilization.
Assisted with training on marketing methods, overcoming objections, troubleshooting, closing, and generating referrals.
Expert in CampusVue and LinkedIn
10/2016 to 04/2019Portfolio ManagerBusiness First Bank | FL, State,
Maintaining and overseeing five Associations with various capital expenditure projects.
Coordinate and assist Board of Directors with maintaining communities and enforcing government documents to help keep property values up.
Ensure Board of Directors are aware of legal matters and correspond with legal counsel as needed to ensure Association is indemnified and acting in accordance with applicable laws and statutes.
Oversee inspection of building facilities and common area and arrange appropriate follow up directives.
Review and provide financial management for monthly financial reports and payables, monitoring of client delinquency rates and collections process, facilitating major capital expenditures, and preparing of each Association’s fiscal year operating budget.
Coordinating and managing repipe projects, slurry seals, painting and wood replacement projects, while maintaining day to day operations.
Enforcement of governing documents and conducting violation walks monthly, maintaining and processing of accounts payable and receivable.
Recruiting, sourcing, and hiring any staff needed for all 5 Associations
Responsible for routine and special project vendor management including procurement and performance evaluations.
Communicated market developments, portfolio changes and annual performance information to clients.
Adjusted portfolio exposures to compensate for market conditions.
Recommended investment strategies to meet client financial objectives.
Achieved 20-25% or higher returns each year.
04/2012 to 09/2016General Manager- Multi SiteCampus Apartments, LP | City, STATE,
Managed physical assets within College Station, TX and Riverside, CA.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Reviewed and processed payroll, commissions, and bonuses for 30+ employees.
Worked alongside Texas A&M officials, vendors, directors to coordinate leasing and professional relations.
Successfully hired/trained/ managed facilities, leasing, and operations team of over 30 individuals for 3 properties of 1000+ residents.
Developed advertising and marketing plans and structures alongside asset management team.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Brought leasing from 44% occupancy to maximum occupancy at 100% = 4.5% over budgeted goal.
Coordinated successful move in/move out and turn process with significant increase in resident satisfaction rating.
Worked with local university (UCR, CBU, Loma Linda, CSUSB) department heads to build relationship between dorms and off campus transition.
Worked in developing and updating budget for successful fiscal years.
Proficient in Fair Housing and ADA compliance.
Performed regular audits to ensure properties are operating efficiently.
Collected rent, AP and AR while keeping delinquency lower than 7.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Education
Expected in to to MBA | MarketingUniversity of California Riverside, , GPA:
Expected in to to Bachelor of Science | Psychology University of California Riverside, , GPA:
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