Strong communication and organizations skills with over 5 years' experience in the sales industry and banking business. Quick learner and adapts to fast paced environments. Very sociable with customers and team members. Able to build strong relationships with customers and management.
Over the years, I have gained great leadership skills and team building by setting up meetings to either train new material, or by bringing culture and dedication to the workplace.
Available for evening and weekend shifts
Cheerful and energetic
Organized and meticulous
Excellent time management
Senior Client Engagement SpecialistJul 2017 to Current Zillow Group － Centennial, CO
Motivate Peers by playing engaging games.
Multi task projects.
Provide department updates and feedback to team members.
Phone quality in all platforms.
Set-up team bonding activities and meetings.
Help with individual and team goals.
Promoted to to Senior CES within a year.
QA scores good or above.
Client Engagement SpecialistMar 2016 to Jul 2017 PAC Culture Wall Zillow Group － Centennial, CO
Provide quality experience for potential buyers/seller with real estate agents.
Communicate updated SOP's or any necessary training.
Team bonding- PACOPOLY, PACtionary- PAC N' Fued.
Knowledgeable in workable platforms: Lender, Premier Broker, Alex Grace.
Achieve necessary goals.
Shadowed multiple departments
Received a raise after 1 year.
Branch SupervisorDec 2014 to Mar 2016 TCF Bank － Denver, CO
Manage teller line.
Manage daily schedules.
Teach product selling/knowledge.
Collect Mortgage referrals
Promoted 8 months into job.
Best account sells 3 months in a row.
Customer building training.
Sales and marketing training.
BabysitterJul 2014 to Dec 2014 Care.com － Denver, CO
Watch kids Mon-Friday.
Help with homework.
After school Activities
Patience, organized, since of urgency.
Customer Service Rep.
*CashierFeb 2013 to May 2014 Kentucky Fried Chicken － Littleton, CO
Balance cash drawers at end of night
Employee of the year 2013.
Top sales organizer.
Education and Training
High School Diploma2014Sheridan High School － Sheridan, COSchool summary
After school programs: Basketball, Volleyball, and Soccer. One class ahead in English and math. Maintained mid high GPA in my junior and senior year.
Balance, English, meetings, organizer, quality, QA, real estate, SOP, Supervisor, Phone, Time management
Sales Software: Salesforce.com
Desktop Publishing Software: Xcel, PowerPoint, Word